Mironov Consulting

NOVEMBER 15, 2023

that can be labeled AI or machine learning or LLM-ish or generative.    The hope is for positive press coverage but few serious end users.      “AI-Washing” AI-washing (see greenwashing ) is quickly announcing and shipping something (anything!)

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

Userpilot

APRIL 17, 2024

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Forward thinking companies are starting to make service a part of their product, with messaging at the core. Messaging is the dominant app on mobile, driving consumer interest in this channel.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

The Product Coalition

JULY 20, 2018

The mortgage industry Lenda is disrupting the mortgage market by leveraging machine learning and artificial intelligence to bring down the time necessary to complete a mortgage application. Staying true to Bumble’s core focus of empowering women the decision of whether to send a message is still the woman users.

Artificial Inteligence 62

Artificial Inteligence User Testing Data Visualization Customer Experience 62

Roman Pichler

JANUARY 8, 2019

For revenue-generating products, you should also investigate if the product is still effectively differentiated: Do users have a compelling reason to choose it over competitors’ offerings? Would a micro services-based architecture or machine learning be beneficial, for example?

Product Research 218

Product Research Customer Experience User Testing Analytic Tools 218

Userpilot

SEPTEMBER 28, 2022

Modern products use machine learning algorithms to improve the accuracy of predictions. The algorithms ‘learn’ about user behavior patterns and all the adjustments to the user experience happen automatically. Netflix uses powerful machine learning algorithms to recommend the best content for its viewers.

Data Visualization 86

Data Visualization Feedback Software Customer Experience Customer Feedback 86

UX Studio

MAY 30, 2023

Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. If your value proposition involves disrupting mental models and challenging the status quo, trust plays an even more significant role. Only by knowing your users can you speak their language and create a bond with them.

UX 97

UX Reporting Tools Research Software Data Visualization 97

Intercom, Inc.

MARCH 12, 2020

And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel. Map out every touchpoint between you and your customer and focus on making them as positively unforgettable as possible. Take chatbots, for example.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

The Product Coalition

NOVEMBER 16, 2020

You can find the first part here: Case study: what’s wrong with Soundcloud and what opportunity it misses I will be exploring how differentiating the content can: Allow a highly tailored experience across different areas of the product Help Soundcloud catch strategic opportunities while playing with their own strengths.

Product Research 82

Product Research Positioning Customer Experience Research Software 82

The Product Coalition

AUGUST 7, 2023

These AI APIs allow customers to easily integrate advanced analytics and predictions into their applications without needing to develop complex machine learning models themselves. By subscribing to these services, businesses can add payment acceptance or messaging to their own applications.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization Vision 103

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. In this talk, she teaches you everything you need to know about the world of positioning, sales pitches, and product messaging.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Intercom, Inc.

JULY 19, 2021

Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction. Increased market share (42%) , increased differentiation or advantage relative to competitors (32%) , and better informed business and R&D decisions (29%). What is conversational support? Increased ROI (54%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Business of Software Conference

OCTOBER 11, 2023

It is important to have a kind of a trusted advisor How would you position yourself best to make an acquisition most valuable? What would make it easiest to integrate the process into their business Every segment is different — every acquiring company is different as to what they are looking for.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

UX Studio

MARCH 5, 2019

Yes, sometimes we just send text messages to quickly inform our friends or colleagues of something. Through the development of natural language processing and artificial intelligence, we now consider speech recognition one of the coolest things to implement in a product. Does talking to a computer come naturally?

Artificial Inteligence 93

Artificial Inteligence UX Customer Experience Technology 93

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Where Might Natural Language Processing Add Value to Your Business? Natural Language Processing is a type of Artificial Intelligence focused on helping machines to understand unstructured human language. whether spoken by a person or written in a document or message?—?and

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And where does loyalty come from? Communication.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

JANUARY 16, 2020

In this BoS Talk April shows you how important positioning is to your product and how you can be doing yourself a great injustice just by positioning incorrectly. April Dunford (Founder/CEO, Ambient Strategy) – Positioning for Growth: How To Make Complex Products Obviously Awesome from Business of Software Conference.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Business of Software Conference

AUGUST 1, 2019

You could reach the promised land of positive cash flow from operations, liberation from the vagaries of the capital markets for only $20/30m – today $20m = $30m. Obviously the first critical change is in the revenue model. And of course the most appropriately and relevant new technology is machine learning.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

APRIL 10, 2024

Improve feature adoption by triggering multiple in-app messages to announce new functionality. Go above and beyond by anticipating user needs, giving them exclusive perks, and positively surprising them. In a competitive market, customer experience could be a major differentiator that can sway your users to switch.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52