Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? Case study: Resolution Bot.

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

JULY 5, 2022

If you want to learn skills towards SaaS implementations specifically, you’ll also want to study Web-based programming languages and web technologies. Google Cloud Platform | Big Data & Machine Learning Fundamentals. HubSpot Academy’s Inbound Marketing Course. Product School.

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Analytic Tools Research Software Inbound Data Visualization 52

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. We’ve also updated how article suggestions work.

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Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

DECEMBER 28, 2022

But studies have shown that the majority of what is understood from a conversation isn’t in the words we use, but rather in non-verbal cues like body language, gestures, and tone of voice. Earlier this year we created Switch , Intercom’s personalized solution to high inbound call volume. You’ll find the ongoing series here.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Gainsight

JANUARY 8, 2019

Pulse, hosted by Gainsight, is the definitive learning and networking event for customer-driven professionals looking to grow their business and career. Pulse tracks offer cutting-edge best practices, thought leadership, and real-life case studies and use cases. INBOUND | September 3-6, Boston, MA. Event Website. Event Website.

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Events Inbound Data Visualization B2B 45

Intercom, Inc.

JULY 19, 2021

Ready to turn your support function into an engine for growth for your entire business? What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business.

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Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. Fergal Reid: I lead the Machine Learning team at Intercom. I joined Intercom about two and a half years ago.

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User Testing Artificial Inteligence Data Visualization Customer Experience 23