The Product Coalition

MARCH 27, 2018

A Product Management Framework for Machine Learning?—?Part A quick look-back at the 8 steps to building an AI Product: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots Fake it first Building a Machine Learning model is expensive.

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UX Planet

MAY 27, 2025

Leverage Technology to ElevateValue If youre not yet using AI, machine learning or personalized insights, youre already falling behind. Whether its push notifications, in-app messages or customer support, every interaction should feel true to your brands purpose. Continuous Improvement: The best UX strategies are not static.

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Finance Research Software Feedback Software Analytic Tools 98

The Product Coalition

MARCH 5, 2018

Building your first Machine Learning product can be overwhelming?—?the I’ve often seen great Machine Learning models fail to become great Products, not because of the ML itself, but because of the supporting product environment. UX, Processes, and Data, all contribute to the success of a Machine Learning model.

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The Product Coalition

APRIL 16, 2018

A Product Management Framework for Machine Learning?—?Part For the final installment of this series, we discuss monitoring, and how Product Managers can add value to Machine Learning projects. You’ve built a complex system with multiple moving parts Machine Learning products are complex and evolving.

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UX Planet

JANUARY 22, 2024

WHAT I NEED TO DESIGN: I need to find a way for the account managers to send the clients a message with information; the information can vary, and I want to be able to send the information to more than one client at a time. USERS: Bank account managers. These templates can be customized for various types of account updates or information.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Artificial Inteligence 97

Amplitude

APRIL 25, 2021

It requires sophisticated identity resolution to reach the right user, machine learning to find the right message, and real-time delivery to identify the right time. Recommendation: Enabling product teams to automate the next best message or content for those customers to receive via Predictions and Recommendations.

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Userpilot

MARCH 5, 2025

Features that make a platform stand out Complementary tools: Such as the ability to launch in-app messages or product experiments, let you act on insights without juggling extra software. Artificial intelligence (AI) capabilities: Like predictive modeling or sentiment analysis, can help you uncover hidden patterns in your customer data.

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The Product Coalition

MARCH 15, 2020

The goal of a segmentation strategy is to get better insights on how homogenous groups (to some extent) behave, operate and communicate in order to reduce friction, understand, target, and increase the likelihood for these groups to engage with your brand, product or message. Segmentation is not personalization! Think hyper-personalization.

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User Testing Customer Feedback Customer Experience Product Research 90

Productside

MARCH 18, 2025

Capitol AIs real magic is in machine learning-driven trendspottingperfect for zeroing in on anomalies before they become full-blown issues. Circleback collates feedback loops and merges them with analytics, giving you a 360 view of both product usage and sentiment.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

JULY 21, 2022

Leverage tooltips to send the right message to the right user at the right time. Use artificial intelligence and automatically create onboarding videos to guide users. Instead of manually asking for customer feedback, you can create an automated feedback loop to help you better solve customer queries.

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Feedback Software Customer Experience Reporting Tools Data Visualization 98

Productside

MARCH 18, 2025

Capitol AIs real magic is in machine learning-driven trendspottingperfect for zeroing in on anomalies before they become full-blown issues. Circleback collates feedback loops and merges them with analytics, giving you a 360 view of both product usage and sentiment.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

UX Planet

FEBRUARY 6, 2025

Dopamine Design Principles Within the broader field of neuromarketing, Dopamine Design focuses on shaping touchpointssuch as visuals, micro-interactions, feedback loops, and gamified elementsto elicit positive emotional responses. In Product Packaging: Integrate a hidden message or amusing detail that rewards closer inspection.

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Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

JANUARY 15, 2024

This creates a feedback loop that you can use to drive continuous improvement. Use in-app communication to offer proactive help In-app communication is the next level of proactive support as it triggers different messages whenever customers run into an issue, try a feature for the first time, or respond negatively to a survey.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

JUNE 29, 2024

Use survey analytics to visualize your feedback data and observe trends in it. AI-powered tools can help you derive insights from large data sets without manual intervention. To close the feedback loop , use contextual help, improve your knowledge base, use in-app messages, encourage reviews, and send personalized follow-ups.

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Feedback Software User Testing Analytic Tools Customer Feedback 100

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. Fergal Reid: I lead the Machine Learning team at Intercom. I joined Intercom about two and a half years ago.

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User Testing Artificial Inteligence Customer Experience Data Visualization 23

Userpilot

MAY 31, 2023

Qualtrics utilizes Artificial Intelligence and machine learning to analyze survey data. Analyzing qualitative data allows you to uncover the reasons behind user feedback. It enables you to close the feedback loop and make meaningful improvements.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

APRIL 24, 2024

How can SaaS businesses leverage artificial intelligence? Based on these, you could design onboarding experiences that lead users to value in less time or tailor product messaging to reflect their interests and values. And differentiate between positive, neutral, and negative feedback. This reduces available options.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

MAY 30, 2023

No-code analytics tools are great at extracting insights from quantitative feedback. By integrating natural language processing (NLP) and machine learning (ML) models, they’re also getting increasingly better at analyzing qualitative responses. What can you track using no-code analytics tools?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Amplitude

NOVEMBER 9, 2020

Building this type of functionality from scratch takes even the largest companies years because it relies on machine learning, which is complex and expensive to spin up. Amplitude now also offers Predictive Cohorts , which uses machine learning to segment users based on how likely they are to perform a given action.

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Data Visualization Customer Feedback Customer Experience Analytic Tools 90

Userpilot

MAY 23, 2023

Use in-app messaging to engage users with secondary onboarding so they can experience the full value of your product. Collect feedback with in-app surveys to understand how your customers feel about your product and do your best to keep providing value (and close the feedback loop ). GPT-4, machine learning, etc.)

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Product Research 98

Bain Public

MAY 21, 2018

When people talk about Product Management of the future, the first theme that comes to mind is artificial intelligence (AI). We’re interacting with technology in new ways, from giving voice commands to virtual assistants to having Smart Reply suggest quick responses to our messages. Absolutely! Like an assembly line.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Userpilot

AUGUST 23, 2021

Respond to detractor feedback with empathy and personalized support. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. But next, you’ll want to figure out what factors are causing them to be detractors and close the feedback loop.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

NOVEMBER 20, 2022

Collect customer feedback with CX surveys, and then act on that feedback to improve your product. Don’t forget to close the feedback loop by notifying customers of the changes you made. Artificial intelligence (AI) is quickly becoming an integral part of digital customer experiences.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

NOVEMBER 1, 2022

Ask them for their feedback using in-app microsurveys. Implement their feedback, then close the feedback loop by notifying them of product changes. Then, close the feedback loop by notifying your customers when you’ve made product updates based on their feedback. Provide customers with choices.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. People loved that message.

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Technical Review Software Review Customer Feedback Data Visualization 118

BrainMates

APRIL 30, 2018

Jen Marshall: An executive in a large Telco has come up with a new product idea. This new idea is going to leverage artificial intelligence to better serve B2B customers with targeted advertising solutions to end customers, or real people out on the street. Clive Lam, Consultant Product Manager at Brainmates.

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Fractional CTO User Testing Product Research Research Software 40

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. He told us things were starting to scale.

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ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Business of Software Conference

JUNE 5, 2019

It becomes it’s deep in process C of getting better at getting better with the system inherently has a feedback loop that makes it cumulative which generates exponential growth in value so it makes sense. So what have we learned. machine learning whatever it is basically an idiot savant. Now any kind of A.I.

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Feedback Software Research Software Reporting Tools Data Visualization 40

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Getting that right feedback loop in place makes the future very bright. Once we got the money, we immediately started hiring.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Lenny Rachitsky

APRIL 29, 2025

Creates its own feedback loop. Summarize who these people are (where they work, what title they have, how long they’ve been in that role, information on past roles, and anything else you deem relevant) and send me a message in Slack. I’m using Slack, and I’ll set it to be able to send me a direct message.

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Research Software Feedback Software Reporting Tools Data Visualization 71

Arkenea

APRIL 8, 2025

HL7/FHIR Interfaces: Adapters that transform device data into HL7 messages or FHIR resources for consumption by EHRs, analytics tools, and CDS modules. AI-Driven Analytics & Predictive Insights Machine Learning Models: Aggregated device data trains algorithms to predict patient deterioration, sepsis onset, or risk of readmission.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Lenny Rachitsky

APRIL 8, 2025

After years of building AI products, I’ve noticed something surprising: every PM building with generative AI obsesses over crafting better prompts and using the latest LLM, yet almost no one masters the hidden lever behind every exceptional AI product: evaluations. LLM-based evals: This technique utilizes an external LLM system (i.e.

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Artificial Inteligence User Testing Feedback Software Research Software 104

Intercom, Inc.

AUGUST 25, 2022

. “To tackle the challenge, they’re using a combination of machine learning and human analysis that can scale the response to a global level” Ever since, they’ve been working to get ahead of this threat and protect online communities from dangerous misinformation and hate speech that creates real-world harm. Mark: Exactly.

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Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208