Userpilot

APRIL 19, 2024

Without thorough market research, you’re navigating blindly, basing crucial judgments on antiquated notions of customer habits, imprecise economic gauges, or untested assumptions rather than solid competitive analysis. Lifecycle Management : Continuously gathers data on customer usage and satisfaction to enhance the product over time.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

The Product Coalition

JANUARY 25, 2021

Here are 11 things you can do to maintain your product momentum with close to zero development budget: Note : Many of the ideas here were written with B2B products in mind, but I’m sure many B2C product managers will find useful stuff in there as well. Those things can happen every day so there’s no point in giving in to the depression.

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 90

Customer Experience B2B User Testing Customer Feedback 90

Gainsight

OCTOBER 14, 2020

PMs carry the weight of collective feedback on their shoulders, and with the right tools, they can bring the product to the finish line—ultimate customer satisfaction. In the B2B space, product-driven companies have typically grown faster at scale versus sales or marketing-led organizations. Revenue or Reach?

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JUNE 22, 2021

Companies that adopt customer success strategies aren’t just trying to score points in front of their customers. Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

DECEMBER 10, 2020

You need to collect, categorise and respond proactively to negative feedback – so seek it directly from users and track comments elsewhere. When handled properly, complaints can actually lead to increased user satisfaction. And it’s important to remember: most businesses only hear from around 4% of their unhappy customers.

User Testing 90

User Testing Feedback Software Customer Feedback Analytic Tools 90

UX Studio

JUNE 30, 2023

San Jose, CA $150 – $199 / hr Website Development, Digital Design, Digital Strategy, Search Engine Optimization, SaaS and B2B Marketing Netrix Digital Netrix Digital is a woman-owned design company delivering world-class experiences. We also develop products of our own, namely UXfolio, Copyfolio, and Archifolio.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

DECEMBER 11, 2022

Is your B2B Product Marketing strategy working for you? Brand positioning, demonstrating your value proposition to other businesses, and making channel decisions; B2B product marketing can become a complex process. A B2B marketing strategy is any marketing activity aimed at turning other companies into customers.

B2B 92

B2B Feedback Software Product Marketing Customer Experience 92

Userpilot

JULY 26, 2021

And once the user gets value from the product, it’s easier for them to decide to upgrade to a paid plan. In both B2B and B2C, buyers want to self-serve. And as we learned in The Product Adoption Curve in SaaS , a key driver of product innovation is product trialability: how easily users can try a product before they buy it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

MARCH 18, 2021

There’s more than one way that marketing can help drive long-term customer retention. And by that, I mean naming and addressing potential questions (or objections) that users might ask while using the product. Conversion Copywriter to B2B and SaaS. You can set specific criteria for your ideal customers.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making.

User Testing 91

User Testing Feedback Software Product Research Analytic Tools 91

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. Addressing customers by their name. Follow up and ask customers to explain their rating.

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Feedback Software 89

Feedback Software Customer Experience User Testing Customer Feedback 89

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Product persona vs user personas vs buyer personas. Company: B2B SaaS with 11-50 employees.

Feedback Software 86

Feedback Software Research Software Analytic Tools User Testing 86

Userpilot

JULY 20, 2021

You’ll know what you need to tweak, like: Product messaging. Customer satisfaction efforts. Customer engagement score. Your ‘customer engagement score’ is a single metric that is unique to each of your customers (free or paid trial users). Many B2B SaaS users dislike product tours.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for interactive user guides and it comes with features such as user segmentation, onboarding checklist, tooltips, and in-app messaging. These are essentially onboarding checklists and come in handy to help new users understand your platform. Let’s get started! Dialog audience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

The Product Coalition

APRIL 24, 2023

With all feedback in one place, product managers, developers, customer success managers, salespeople, and designers can work together to address customer needs and pain points. Improved customer satisfaction Customers like it when their feedback is heard and acted upon. That reduces risk.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Here are the essential features that such tools must have: Streamlined onboarding : Simplifies the introduction of your product to new users with automated walkthroughs, tailored in-app messages, and feedback-driven engagement. These are essentially onboarding checklists and come in handy to help new users understand your platform.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 52

Userpilot

MAY 26, 2021

User engagement software allows you to segment your users based on their interactions with your product. This in turn allows you to target specific segments with specific messages based on certain event triggers. Measure group analytics to calculate metrics at an organisation level, useful for B2B SaaS companies.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Mixpanel

OCTOBER 20, 2020

The power of free—and what is actually a really good tool—meant that, for many years, Google Analytics was the only name in town for those who didn’t have an enterprise-level analytics budgets. The world of engagement and messaging is powerful, but can admittedly be daunting for the uninitiated. Now, let’s dive in.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

OCTOBER 21, 2022

User onboarding best practices: Create a frictionless signup page and get users into the product quickly. A great example is incorporating feedback error messages on your signup forms to reduce friction. Use progress bars to motivate users and prevent them from abandoning their onboarding flow.

Feedback Software 64

Feedback Software Onboarding KPIs UX User Testing 64

Userpilot

FEBRUARY 25, 2024

In such a case, Userpilot is a more user-friendly option. GainsightPX’s user segmentation To personalize your offerings, in-app messages, and other marketing campaigns, it’s important to segment your users well. Segmentation can help boost your product and feature adoption when combined with targeted messaging.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Alchemer Mobile

MARCH 18, 2021

However, if we run out of time, please be sure to leave your name with your question, and we will follow up with you directly with any answers that we have to your questions. You can reach us here or message us on social media @Apptentive. So I’ll let the team decide who the winners are there, and they will message you.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

FEBRUARY 25, 2024

The option to customize your self-serve portals to match your brand’s branding, i.e., color palette, style, and fonts. Trigger in-app messages based on specific events, in-app behaviors , and the user’s stage in the journey. Gainsight has helped us an entirely new channel to communicate with customers via.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Behavioral heat maps for visualizing user interactions with heat maps that highlight popular and underutilized UI areas (i.e. Segmentation based on in-app behavior, usage patterns, feedback, and personas — to create personalized, well-timed messages. Gainsight has helped us an entirely new channel to communicate with customers via.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

APRIL 23, 2023

Identify opportunities for product improvements: Understanding how users interact with your product helps you identify friction points in the app and improve these areas to improve customer satisfaction. You can then offer personalized customer experiences to each segment and enhance user engagement.

Data Visualization 73

Data Visualization Analytic Tools Reporting Tools Events 73

Userpilot

FEBRUARY 25, 2024

Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms. Gainsight has helped us an entirely new channel to communicate with customers via. What is the total count of users who used this feature, vs. unique users?

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Advanced segmentation features that allow you to filter customers based on product usage , in-app behavior, user feedback , etc. – so you can trigger flows or send hyper-personalized messages. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Sachin Rekhi

AUGUST 23, 2015

Survey your customers with a tool like SurveyMonkey specifically soliciting details on their demographics, role, company, title, primary use case, and more 4. Leverage FullContact , Clearbit , Pipl , ZoomInfo , or other people data APIs to get name, company, title, age, gender, social profiles, and more based on registered email addresses 5.

User Testing 60

User Testing Data Visualization Customer Feedback Customer Experience 60

Userpilot

FEBRUARY 27, 2023

User onboarding helps users experience value and achieve their goals in less time, which has a long-term impact on retention and revenue. It also drives adoption through regular user engagement and increases stickiness. Primary onboarding helps new users experience the Aha! 46% of B2Bs and 37% B2Cs use onboarding videos.

Onboarding KPIs 99

Onboarding KPIs User Testing Customer Experience Customer Feedback 99

Intercom, Inc.

MARCH 29, 2022

We have over 25,000 customers, and now have over 600 million end users actively using Intercom every month. And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We are operating at internet scale.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118