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At Pulse 2023, Gainsight Doubles Down On Digital Customer Success and Generative AI

Gainsight

Nick Mehta, CEO of Gainsight, took the stage to celebrate the tenth anniversary of Pulse and get fired up for the next decade, powered by generative AI , DCS, and—most importantly—all of you. Automation is just the beginning, the most basic form of what AI can do for business software. Welcome to the stage, ChatGPT.

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Product Management for Higher Education

ProductPlan

Instead of a traditional B2B software or physical piece of hardware, their products are programs, IT services , university websites (internal and external), or even actual curricula, to name a few. Generative AI is one such technology that is rapidly changing how students, teachers, and administrators interact with systems on campus.

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How to Leverage AI in SaaS? (+Best Tools)

Userpilot

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. About 73% of U.S. This includes the SaaS industry too.

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Product Strategy Depends on Company Strategy

Mironov Consulting

But I rarely see the right person in the right position, empowered by the CEO, politically astute, experienced in multiple functions, and with enough gravitas to keep everyone playing along.    In some mass-consumer B2B markets, the product strategy can drive most of the company’s decisions. 

Strategy 119
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Geoffrey Moore on finding your beachhead, crossing the chasm, and dominating a market

Lenny Rachitsky

Strive for cash-flow-positive and aim to change the value state of your company to attract investors and avoid constant fundraising. The only reason you need venture capital is if (a) the technology is too expensive and you cannot self-fund it or (b) your product is going to catch fire too quickly.

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Gainsight Grows Digital Success Platform With NorthPass Education Acquisition

Gainsight

Ovsyannikov says that education is valuable to companies of all sizes, both B2B and B2C. Over 350 B2B and B2C companies use NorthPass, and there was already an integration with Gainsight prior to the acquisition. Even as your customers grow, you might not be in a position to hire more resources to support those customers.

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Mismatched Expectations: Product Information and Sales Teams

Mironov Consulting

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  ( “Of course we can make that work.  Sounds