B2C, Customer Satisfaction, Differentiation and Inbound

Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. Second, expectations are rising for consumer-grade experiences. Read more ?.

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How B2C companies are using live chat to drive sales and offer a personalized customer experience

Intercom, Inc.

DECEMBER 11, 2018

What differentiates Intercom is how engaging the the Visitor Auto Messages are. Lauren says, “Before we were fielding inbound requests just using email and phone, but with chat we’ve opened up a completely new channel for sales. As a result, we’ve seen our customer satisfaction scores increase from 8.8

B2C

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Product Management Today

Why customer engagement is the key to business growth in 2022 and beyond

How B2C companies are using live chat to drive sales and offer a personalized customer experience

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