The Product Coalition

FEBRUARY 12, 2021

As data scientists and environmental engineers with our own air quality technology and APIs, we realized we were equipped to answer this demand?—?and and so our B2C product design journey began. Were there any insights we could obtain from their websites and apps and their direction for the future? how did we do it?

Data Visualization 86

Data Visualization Research Software Reporting Tools User Testing 86

Userpilot

JULY 16, 2021

This can give you valuable insights into product growth and user engagement. Metrics for SaaS products provide insight into your customers, customer behavior, and customer habits relevant to your product. tech support or after-sales services). Customer satisfaction surveys generate insights that guide your strategic decisions.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Apply heatmaps and session recordings for a visual understanding of user activity, identifying engagement areas in the UI, as well as areas that create friction. Tools like Loom adopt this approach. But how much?

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

The Product Coalition

APRIL 15, 2019

Tooling for your product team is a necessity. It often gets overlooked or tools are quickly chosen because we are so focused on the challenges in our own products. But, getting tooling right helps get better results faster. Integrates with your project management tool A word about integration. Roadmunk , ProdPad.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

Business of Software Conference

NOVEMBER 26, 2020

Dressipi services over 20% of the UK womenswear market including retailers like Topshop, John Lewis, and Very. You will leave with ideas to stimulate creative, data-driven, approaches to problem solving and how you can harness culture to build long-term value in your business. Transcript coming soon… Upcoming Events.

Data Visualization 52

Data Visualization B2C Branding UX 52

Good Product Manager

MARCH 29, 2016

In this SiriusDecisions blog post , I share some insights from our research, including whether product managers and marketers felt they had a consistent process for understanding, prioritizing and applying needs, and what their roles and responsibilities were for uncovering needs. Upcoming Product Management and Product Marketing Events.

Events 84

Events Product Research User Testing Customer Feedback 84

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. Another great product growth tool is Appcues with its wide range of onboarding elements but has become pricey and bloated as a product over the years.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Good Product Manager

MARCH 29, 2016

In this SiriusDecisions blog post , I share some insights from our research, including whether product managers and marketers felt they had a consistent process for understanding, prioritizing and applying needs, and what their roles and responsibilities were for uncovering needs. Upcoming Product Management and Product Marketing Events.

Events 60

Events Product Research User Testing Customer Feedback 60

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analytics tools you really need as a PMM. What is product analytics?

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

The Product Coalition

AUGUST 21, 2019

The biggest differences between consumer buyers (B2C) and business buyers (B2B) is that the volume that is purchased and their preferences with pricing and being invoiced on payment terms over credit cards. As you gathered your new team members, you explained the WHY : Why should a company focus on B2B customers just as much as B2C?

B2B 60

B2B B2C Reporting Tools Customer Experience 60

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Coalition

SEPTEMBER 4, 2019

Moreover PM must handle tech, UX and business topics with efficiency. For example, a B2B product for developers might need a PO/PM with great technical skills while a pure marketing B2C product with low tech features might not. less than one or two different teams mentioned (UX, dev, marketing, BI…). How did you do it?

Weak Development Team 60

Weak Development Team Product Research User Testing Research Software 60

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. Getting into UX. Instead, we can think of them almost as scalable services that actually help people.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

DISQO

MARCH 13, 2017

As noticed on January 20, almost any big event can impact even the most loyal consumers. Problem” discovery: Does the problem your product or service solves remain as vexing and important to your customers? Focus on Qualitative Results , not typical survey data, to get a far more accurate reading and “pulse” of the feedback.

Product Research 40

Product Research User Testing Testing Data Visualization 40

DISQO

MARCH 13, 2017

As noticed on January 20, almost any big event can impact even the most loyal consumers. Problem” discovery: Does the problem your product or service solves remain as vexing and important to your customers? Focus on Qualitative Results , not typical survey data, to get a far more accurate reading and “pulse” of the feedback.

Product Research 40

Product Research User Testing Testing Data Visualization 40

DISQO

MARCH 13, 2017

As noticed on January 20, almost any big event can impact even the most loyal consumers. Problem” discovery: Does the problem your product or service solves remain as vexing and important to your customers? Focus on Qualitative Results , not typical survey data, to get a far more accurate reading and “pulse” of the feedback.

Product Research 40

Product Research User Testing Testing Data Visualization 40

Userpilot

APRIL 7, 2021

Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. User engagement metrics are the data points to measure your users’ interactions with your product. User engagement metrics are the data that you can measure based on these interactions. Seems pretty great right?

Onboarding KPIs 63

Onboarding KPIs User Testing Customer Experience Customer Feedback 63

Userpilot

JUNE 27, 2022

There are seven common channels for developer marketing: in-app guidance , in-app knowledge bases , blog posts, tech events, Stack Overflow forum, Slack, and Hacker News. Traditional B2B or B2C or B2B2C marketing won’t work on developers. Developer event attendees. Tech events and conferences. Social media mentions.

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

APRIL 18, 2024

As most traffic comes from mobile users and they have a lower tolerance for poor UX/UI , optimize your pages for mobile devices. Funnel and Path exploration are two main Google Analytics reports for tracking conversion path performance. Here’s an example of our blog post about funnel reports in SaaS.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Marketing 82

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. Interested?

Feedback Software 85

Feedback Software Research Software Analytic Tools User Testing 85

The Product Coalition

MARCH 14, 2023

Despite being a vital safety and security tool, KYC failure is a significant headache for fintech apps. Don’t have the right docs: 38% of respondents report abandoning an application for a financial product because they did not have the right identity credentials, such as a passport or digital identity.

User Testing 138

User Testing Analytic Tools Data Visualization Research Software 138

Userpilot

SEPTEMBER 23, 2022

Userpilot helps you collect invaluable user insights from in-app to identify drivers for customer satisfaction or dissatisfaction. Customer churn or customer attrition refers to the number of customers who stopped using your product or service over a fixed time frame. Poor customer service. Buggy product or service.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JUNE 30, 2021

The average free trial conversion rate for B2C is higher than B2B. When analyzing your trial conversion data, segment it using various user demographics, e.g., industry or location. With a product adoption tool like Userpilot , you can create custom welcome screens that ask all these relevant questions that will help with segmentation.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience Data Visualization 98

The Product HQ

FEBRUARY 6, 2023

When a recruiter asks this question, they intend to gain insight into the value you place on building customer-centric products as well as how knowledgeable you are about market research methodologies and best practices. Knowing this insight makes it easier to validate your product vision and development strategy or pivot if necessary.

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52

Userpilot

MARCH 29, 2021

Finally, I’ll comment on an industry benchmark study on activation rates in B2B and B2C SaaS conducted by my colleague – Aazar Ali Shad. How to calculate user activation rate [formula] Challenges with calculating user activation rate What are user activation rate benchmarks in B2B vs B2C SaaS? Let’s dive straight in! Moment’ now.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization User Testing 52

Userpilot

MARCH 15, 2022

Customer churn rate depicts the percentage of customers you lost in a given period and can provide an indication of a flaw in your product or service. NPS score is a measure of customer satisfaction and loyalty and using that data you reduce churn by re-engaging your dissatisfied customers. What is product growth in SaaS? Churn rate.

Onboarding KPIs 85

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 85

Revulytics

DECEMBER 16, 2019

Glassdoor named Product Manager the fifth best job out of 50 in America, with more job openings than data engineers and DevOps engineers. Supporting this trend are the event organizers curating million-dollar events to serve and benefit this community. A good mix of attendees from B2B and B2C software technology companies.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Technical Review 76

Userpilot

MARCH 28, 2022

It consists of how-to guides and insights on topics our target audience values even beyond our product offering. This infographic from SEMrush is a good example of how you can use this type of content to present the key data clearly and quickly. In B2B, purchasing decisions take more thought than they do in B2C. Source: SEMrush.

Product Marketing 88

Product Marketing Marketing Research Software Feedback Software 88

Userpilot

JUNE 19, 2023

Gainsight’s 2022 report shows free trials involving PQLs had 2.8X A similar survey by Softletter reported a 25% SaaS conversion rate for free trials that didn’t require credit cards. Product adoption rate benchmarks: File sharing and collaboration tools have 20.9% more conversion than freemium. adoption rate.

Research Software 91

Research Software Analytic Tools B2B Reporting Tools 91

Userpilot

MARCH 31, 2021

Short free trials (7 days) are great for adding urgency to the buying process but are more likely to be used by B2C companies. Show an interactive walkthrough with tooltips triggered based on custom events, and then send an onboarding email in the first two hours. Moment” and perform the key actions to be considered “Activated”.

Analytic Tools 98

Analytic Tools Research Software User Testing Customer Experience 98

Userzoom

NOVEMBER 6, 2019

Alfonso de la Nuez, UserZoom’s Co-founder and Co-CEO, discusses how we now live in a world of digital experiences and in order for modern companies to survive, they need to democratize UX insights throughout the entire organisation. . All right, so are we ready to democratize the UX insights? Are we ready?

Research Software 68

Research Software User Testing Product Research UX 68

Userpilot

SEPTEMBER 20, 2021

The first product growth tool we recommend is Userpilot , which specializes in contextual onboarding. The second product growth tool we recommend is Appcues, which revolutionized the SaaS world with easily configurable onboarding software. The term product-led growth was originally referred to self-service SaaS businesses in the 2010s.

Analytic Tools 82

Analytic Tools Research Software Feedback Software Onboarding KPIs 82