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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. According to our research, 54% of B2B support teams are seeing increased volume, along with 45% of B2C support teams.

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15 B2B Marketing Strategies to Drive Conversion and Growth

Userpilot

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. However, getting the attention of your target customers with B2B marketing strategies is a lot harder. What is B2B marketing? B2B vs. B2C marketing. Do your market research.

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Defining Guidelines in Product Management

The Product Guy

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities.

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The future of support: 5 key trends that will shape customer care in 2021

Intercom, Inc.

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. “What emerged from our research is a modern playbook for support” What emerged is a modern playbook for support.

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Design-Driven Leadership is Product Management

Ronke PM

This is regardless of whether we work on B2B, B2C, or BDD products and services. When we routinely share readouts of our hypothesis, learning plan, market research, customer interviews, and usability studies with them, they better understand how all the information and data points have been incorporated into the outline in front of them.

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All I know is coding. Can I become a Product Manager?

B2B Product Management

Currently in engineering or related area) thinking of moving to Product Management. You work closely with engineering team, define and document the requirements, attend the scrum. The Outbound PM role : As an outbound PM, you do the market research. We get this question a lot. It is applicable in this scenario as well.

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Five Essential Skills for Product Marketing Managers

PMLesson's Ace the PM Interview

Product Marketing is a very new role in the industry - it sits at the intersection of product and marketing but the function influences several areas of the organization including design, sales, support, and engineering. How would you change your marketing mix if you were selling a software or a hardware product?