The Product Coalition

JUNE 11, 2022

This attitude is less prevalent in the B2C world as they are hyper-aware of and interested in addressing the pain of change. Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). The analytics module sat on top of a software platform we already used.

Customer Experience 140

Customer Experience User Testing Data Visualization Analytic Tools 140

The Product Coalition

APRIL 15, 2019

Tooling for your product team is a necessity. It often gets overlooked or tools are quickly chosen because we are so focused on the challenges in our own products. But, getting tooling right helps get better results faster. Integrates with your project management tool A word about integration. Roadmunk , ProdPad.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? To be honest, I haven’t worked in the B2C sector. Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. B2B or B2C and why? Probably not.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. We have seen several Researchers and Designers demonstrate value within their organizations and have climbed career ladders into leadership positions. While we saw handful of teams couple UX research with Analytics, it did not happen as much I had predicted.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Amplitude

DECEMBER 18, 2020

Adience’s research highlights the power of product analytics. It is a framework for putting your customers at the core of your business by looking at behavioral data, identifying high-value opportunities, and creating impactful experiences. This framework makes your teams accountable to your business and accountable to your customers.

Data Visualization 116

Data Visualization Analytic Tools User Testing Product Research 116

Userpilot

JUNE 22, 2021

A customer success strategy is a framework of tactics aimed at giving your customers the best chance of achieving their goals. If a SaaS team receives a message from an experienced customer who has discovered a bug within the product, customer support should be able to provide them with assistance. Let’s take a look at some examples.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Coalition

MAY 26, 2018

This has allowed apps and websites to capture customer behavior and enabled businesses to provide personalized experiences to their customers. 1 Read and Research About GDPR Like There’s No Tomorrow As a product manager, you know your product best. What kind of third-party apps are integrated with my product?

Research Software 60

Research Software User Testing Product Research Customer Experience 60

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? To be honest, I haven’t worked in the B2C sector. Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. B2B or B2C and why? Probably not.

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

The Product Guy

FEBRUARY 3, 2019

In my new PM role at a large B2C, I felt lost. How do you conduct customer research and make feedback actionable when your customers vary greatly in their backgrounds? In the JTBD interview, the researcher explores pivotal moments throughout the customer’s lifecycle to map the arc of the customer’s purchase decision.

User Testing 124

User Testing Customer Feedback Product Management Product Manager 124

Business Acumen Institute

SEPTEMBER 4, 2019

Based on research conducted by the Business Acumen Institute , leaders believe the most visible gap is related to the skills and capabilities that comprise ‘business acumen.’. The Business acumen Canvas is a tool that can help executives expedite the learning required to keep a company running smoothly and profitably. Technology.

Research Software 40

Research Software User Testing Product Research B2C 40

The Product Coalition

DECEMBER 10, 2023

Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. This comprehensive, step-by-step guide is the result of extensive research, several experiments, and even a custom GPT designed for JTBD. ?️ What makes this guide extra special? Curious to see it in action?

User Testing 125

User Testing Product Research Customer Experience Customer Feedback 125

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations. It’s cyclical.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Build a multi-channel personalized communication system.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Product Talk

DECEMBER 7, 2022

Product teams have a variety of research activities they can draw upon when engaging with customers. In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. Tweet This.

User Testing 197

User Testing Reporting Tools Customer Experience Research Software 197

Product Bookshelf

FEBRUARY 13, 2017

Product Management for Dummies covers all aspects of the role and provides many useful tools and frameworks. Product Management for Dummies has a lot of detail regarding product launches, which is a critical step in the process for B2C and B2B products. ” solution to the problem. Positioning and Market segments.

Product Management 81

Product Management Product Manager Management Management 81

The Product HQ

APRIL 20, 2024

Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills. These skills include recognizing market opportunities, customer research, product road mapping, and modeling. That’s why they must follow the product development framework at all times.

B2B 52

B2B User Testing Research Software Analytic Tools 52

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. This final assumption in particular was no longer true or useful. Define the problems to be solved.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Product Talk

MAY 10, 2023

It involves strengthening your understanding of business outcomes , fostering collaboration in product trios , and cultivating many other habits like conducting regular story-based interviews , mapping opportunities on the opportunity solution tree , and identifying and testing assumptions. Teresa: Who are your typical customers?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Roadmunk

APRIL 3, 2018

It’s about synthesizing a lot of information, understanding the system, trying to piece together what is the problem, breaking it down into small manageable chunks so you can analyze it, and then figuring out what is the right solution from there. The same thing goes for solution exploration or really iterating on a concept.

Research Software 89

Research Software Feedback Software User Testing Product Management 89

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. The Product Design Process focuses on thorough user and market research before building a product, and the Google Design Sprint is a fast, 5-day intense method to accelerate decision making. c) Helps increase sales.

User Testing 81

User Testing Research Software Feedback Software Product Research 81

Centercode

OCTOBER 28, 2020

For nearly two decades, Centercode has provided leading platform and managed service customer testing solutions that help companies turn good technology into great products. Centercode’s platform and comprehensive testing services increased time efficiency by 40%. A single, centralized tool for managing all testing data.

User Testing 69

User Testing Reporting Tools Feedback Software Research Software 69

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. The only exception is some B2C work with financial services and insurance companies. Make sure you’ve got that viable program or platform.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

The Product Coalition

MARCH 9, 2020

This rising popularity has lead to a huge global user population of up to 220M people using dating platforms. there are a lot of platforms that focus on specific niches (based on specific common interest, religious or ethical, focus on specific type of relationship and so on). The global online dating market was valued at $6,400.0

Startups 78

Startups Marketing Reporting Tools Research Software 78

The Product Coalition

FEBRUARY 23, 2022

Although I don’t want to go too deep into user research details here, there’s one aspect of user research that’s often neglected and can slow down our learnings a lot?—?remember The objective here isn’t to fully satisfy every single customer’s need, but o define which customer pains you will address with what solutions.

User Testing 129

User Testing Research Software Customer Experience Product Research 129

The Product Coalition

MARCH 26, 2019

You work on customer discovery with the potential target segment you believe might be facing this problem to validate your hypothesis, propose your solution to the problem and try to figure out if there is a problem-solution fit. The users need the easiest solution, regardless how you solve it. Why this complexity?

Enterprise 60

Enterprise User Testing Analytic Tools Research Software 60

Mixpanel

FEBRUARY 23, 2021

Every business is unique, and metrics frameworks apply differently 5. Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. Every business is unique, and metrics frameworks apply differently.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

The Product Coalition

MAY 25, 2018

A bit background on myself; I’ve been working in the agile industry, making software for 12 plus years now, and mainly with fast growing venture capital fund and startups in Berlin or with large corporate organizations. Then you start building the product, [and] you deliver the product by shipping code to resilience system at will.

Webinar 60

Webinar Agile Product Research Customer Experience 60

Userpilot

MAY 19, 2021

The B2B SaaS marketing space can feel a lot like an echo chamber. SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. What do SaaS Companies spend on B2B Marketing? Creating A B2B SaaS Marketing Plan.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Imaginary Cloud - Design

JANUARY 30, 2020

In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it. However, it's essential that businesses don't underestimate those tools' UX design. It doesn’t matter how much potential a tool has if it’s too difficult or too unpleasant to use.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Are the right mindsets promoted by the frameworks used and organisational structure?

Weak Development Team 152

Weak Development Team Reporting Tools Research Software Feedback Software 152