Mind the Product

FEBRUARY 23, 2017

The film was created to highlight some of the world’s most influential companies that are putting user centered design first, transforming the way users do everything from hailing a cab or using social media, to banking online, and finding new music. Christopher Fahey , Head of UX at Lifion by ADP.

UX 101

UX Customer Experience User Testing Banking 101

Userpilot

NOVEMBER 17, 2022

By adding an emotional layer to the UX and triggering positive feelings, you make your product more delightful. It differentiates your product. It humanizes the product and brand. Such moments of delight may not seem much but they lighten up the UX – and can lighten up someone’s day. Simple but does the trick!

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Intercom, Inc.

NOVEMBER 3, 2022

Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand. I think one point of differentiation in how we’ve built the surfboard team is it’s become really design-led.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JUNE 20, 2023

If you’re launching a brand-new product and have no user base, build a landing page and collect the contact details of prospective customers to gauge their interest. For example, the interest rates of the loan could be too high or you might get a better return if you leave the capital in the bank.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Because still – there are some differentiators that may affect your choice. Appcues comes second-next, with really nice UX and UI. User-friend UX and UI. ? There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Mind the Product

MAY 5, 2020

This includes UX design. Banks like NatWest and Capital One tackle the issue of time accessibility by incorporating self-service options, chatbots, and automation into their products so that they are available day and night. The customer can also speak to a bank employee in the same web chat portal. Drives innovation.

Reporting Tools 115

Reporting Tools Research Software Product Management Product Manager 115

The Product Coalition

JULY 20, 2018

Product management is seen by some as providing a service via a digital platform to a consumer, however there are many brands going above and beyond this basic principal and disrupting their industries completely. With around 30 million users currently signed up to Bumble, the brands growth has been rapid.

Artificial Inteligence 62

Artificial Inteligence User Testing Data Visualization Customer Experience 62

UX Studio

FEBRUARY 15, 2024

“ Innovation is not something completely brand new. He’s worked with clients in banking, insurance, mobility, and logistics, with a notable project being the Budapest GO initiative with BKK (Center of Budapest Public Transport). Welcome to UX studio. And also stay closely connected with UX and technology trends.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Intercom, Inc.

NOVEMBER 30, 2022

If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. Your best customers are the ones you can sustainably acquire, who use your product deeply and get differentiated value. Okay, so now you know your business.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

Userpilot

MARCH 14, 2023

With UserGuiding, you can offer in-app guidance, add different onboarding UX elements, and create in-app resource centers. UserGuiding is ideal for small startups, looking to offer interactive user guides without breaking the bank. Ability to customize each interactive guide to fit your brand and style. Pros of UserGuiding?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

freshtrax

SEPTEMBER 24, 2019

It’s the competitive differentiator for Japanese apps who want to enter the market both domestically and abroad. However, our customer base has expanded from mobile-first companies to more traditional, national brands as mobile becomes essential to every company’s marketing strategy. Integration is key. Agency and partner neutral.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Mixpanel

FEBRUARY 23, 2021

He continued, “If I had a good metric at that time that represented product-market fit, we’d probably have $500K more in our bank account and wouldn’t have spent two years in misery.”. For SaaS companies, investor and entrepreneur Elad Gil likes when he sees major brands finding and using a product organically.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130