Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. It didn’t work very well, and it turned out it was because people made honest mistakes when filling in forms that the technology couldn’t read.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

The Product Coalition

NOVEMBER 19, 2020

But, if one is systemic and patient in their search, making a successful switch is very achievable. He’s become passionate about technology and wants to make a career switch. They spent a few years in another job, maybe as an analyst or consultant. If you do your research, you should be able to sort these companies out.

Technical Review 157

Technical Review Product Management Product Manager Research Software 157

Mind the Product

AUGUST 19, 2019

But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place. Anomaly detection is used to identify suspicious bank transactions or fake accounts. An ML system would probably catch more mistakes but would be far more expensive to build.

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. See personas 4 and 7.” Wasted energy.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. Provide Much Deeper Context than Traditional Software Projects, Especially Use Cases and Business Goals.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Intercom, Inc.

SEPTEMBER 12, 2019

A self-styled ‘jack of all trades,’ Gerry is looking to change the world on a variety of fronts: as the Principal Service Design Consultant for Humana Design, the CEO of TheAcademy.ie , and even a new human-centered design conference set to launch next year in Dublin. It was really something. Gerry: It was a revolution.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. So for this report, we evaluated over 1,000 apps.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userzoom

MARCH 28, 2018

Through consultancy, mentorship, and training he promotes digital best practice. They decide what you are like through their social media updates, through reviews, through all of the different channels they’ve got – they decide how your brand is perceived. ” My latest one is my banking app.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. Then later on, I did some management and digital consulting as well. Should we do research? What type of research should we do?

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

UX Planet

FEBRUARY 26, 2024

In reality, none of the reasons that promote this practice have any scientific basis, in the sense that no one has ever bothered to conduct a study to determine whether speculative work is a valid system for evaluating a candidate. Personally, I think that the motivation are simply psychological and social.

Research Software 87

Research Software Feedback Software User Testing Data Visualization 87

The Product Coalition

OCTOBER 21, 2019

Here I aim to show how experience, respect for discipline, and an insistence on following good project management practices can go a long way to help to develop successful software projects in spite of many challenges. To be clear, we will not discuss how to start a software development project or which steps you should take to kick it off.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

Mironov Consulting

JUNE 28, 2018

Clothes, apps, binge-worthy streamed dramas and açaí blueberry granola smoothies are (mostly) bought by the person who consumes them – or a relative/close friend with detailed knowledge of the user’s preferences. Enterprise audiences are orders of magnitude smaller, and research candidates are likely to become sales prospects.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Intercom, Inc.

FEBRUARY 14, 2018

Two of our co-founders (now our CEO and CSO) were Designers and ran a UX Consultancy before Intercom. Our VP Product worked as a PM, a Designer and a Researcher in his career. As well as dedicated team rooms, we also have a dedicated Design Studio for workshops, design reviews and generally working in a creative collaborative space.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. We’re best known for our product Basecamp which is a project management and collaboration tool We just launched a new thing called Hey recently which is a brand new email service.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Mironov Consulting

OCTOBER 26, 2016

Over the past year, I’ve done a half-dozen evaluations of product management teams at enterprise software firms. Product/Engineering builds repeatable solutions that dozens or hundreds of our enterprise customers can put right to work. Sales needs Product and Engineering to review these ASAP. Sales lives in a different world.

Research Software 87

Research Software Analytic Tools User Testing Data Visualization 87

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov, CEO/Founder, Mironov Consulting. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Userzoom

NOVEMBER 6, 2019

Is through an app or through a laptop or whatever, right? I just look at the app and I look at the tracking number. Every company will be a software company or is a software company, in some way or form or some time now or soon. So, he says something about four or five years ago, in short, software is eating the world.

Research Software 68

Research Software User Testing Product Research UX 68

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Business of Software Conference

JUNE 19, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Patrick Campbell (Founder/CEO, ProfitWell) – Not Being Terrible When Things Are Terrible from Business of Software Conference. And so just like ‘No, we’re a software company. We have software margins.’

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52