Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. You say potato, I say WTF. Bonus points for clarity.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. It didn’t work very well, and it turned out it was because people made honest mistakes when filling in forms that the technology couldn’t read.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Mind the Product

AUGUST 19, 2019

Anomaly detection is used to identify suspicious bank transactions or fake accounts. An ML system would probably catch more mistakes but would be far more expensive to build. You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour.

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UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting. What to choose?

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. Review your progress before it is ready. Don’t Just Test.

Research Software 95

Research Software Feedback Software User Testing Product Research 95

Nulab

FEBRUARY 11, 2019

The four invited speakers were: Gajendra Krishna – Managing Consultant and Data Evangelist. This talk focuses on modern data architecture – its features and how self-learning, intelligent systems can manage and make sense of huge volumes of data, distill insights, and help companies be more efficient and effective.

Data Visualization 40

Data Visualization Analytic Tools Artificial Inteligence Systems Review 40

Mironov Consulting

SEPTEMBER 15, 2019

And data may be hidden behind organizational or regulatory walls: you may have trouble using your company’s consumer e-commerce history without a GDPR-flavored privacy review. We need a plan for human review of results and escalation to humans when outcomes seem incorrect. Or getting access permissions from IT takes 6 months.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Intercom, Inc.

SEPTEMBER 12, 2019

A self-styled ‘jack of all trades,’ Gerry is looking to change the world on a variety of fronts: as the Principal Service Design Consultant for Humana Design, the CEO of TheAcademy.ie , and even a new human-centered design conference set to launch next year in Dublin. And it’s the system that’s at fault.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s  but not in consulting days or developer hours or use-it-or-lose-it prepaid service agreements.  There’s  Or why this distinction is essential to their investors.  But

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Coalition

SEPTEMBER 2, 2021

Although most of them haven’t become immune to the political, social, and economic turmoil caused by the COVID Recession, they are definitely ushering in the next generation of banking products?—?more The users can be insured in 90 seconds and have their claim reviewed and paid within 3 minutes. In 2019, it raised $4.9M

Analytic Tools 97

Analytic Tools Artificial Inteligence Data Visualization Startups 97

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. They’ve maintained far more of their COVID-19 acceleration or of their 2020 acceleration, as we’ll call it, nearly every day through the end of December, mostly due to continued restrictions, particularly in travel. Transcript.

User Testing 173

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Mironov Consulting

FEBRUARY 27, 2023

 Usually the discussion is highly technical: APIs, data transformation, feature ladders.  But Our on-prem customers have conflicting demands of us: an ongoing stream of fixes and improvements that don't require upgrading their fragile factory systems or re-implementing any custom integrations. and v12.  Free

Technical Review 69

Technical Review Customer Experience Software Review Data Visualization 69

Userzoom

MARCH 28, 2018

Through consultancy, mentorship, and training he promotes digital best practice. When we talk about the companies making great strides in UX, there are certain obvious tech giants who we hear about all the time, but is there anyone we should be talking about who we’re not really hearing about yet?

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

ProductPlan

DECEMBER 6, 2022

Personal finance, banking, and credit. For instance, the delivery of mobile consumer banking services involves multiple product managers or product management teams. The online banking product manager. The mobile banking product manager. Evolving technologies in financial services. Lending and underwriting.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Artificial Inteligence 52

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.

Technical Review 60

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Mironov Consulting

APRIL 15, 2023

 So there must be something more systemic happening: all engineers and product managers and designers can’t be congenitally lazy or inattentive or financially illiterate.  (Hint:  That each week they leave a fresh gift (💩) for the tech side to clean up – displacing whatever was planned.  But

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That   “ BNP Paribas is the largest bank in France.  We

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Intercom, Inc.

FEBRUARY 14, 2018

Two of our co-founders (now our CEO and CSO) were Designers and ran a UX Consultancy before Intercom. As well as dedicated team rooms, we also have a dedicated Design Studio for workshops, design reviews and generally working in a creative collaborative space. To the right of each bank you can see the dedicated team rooms.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mironov Consulting

JUNE 28, 2018

So a prospect might agree that “if your tech support chatbot will really cut our live support calls by 25%, I’ll buy it,” but there’s probably a pilot production phase where we have to demonstrate effectiveness. And enterprise tech companies hire high-powered sales teams.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Andrew Chen

NOVEMBER 1, 2021

In the book, I describe stage-by-stage how to successfully start and scale the central forces that power tech’s most successful companies — network effects. SaaS products often grow inside of companies — landing and expanding — which also jumping between companies as employees share products with partner firms and consultants.

Customer Experience 82

Customer Experience User Testing Technical Review Onboarding KPIs 82

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. Then later on, I did some management and digital consulting as well. And also stay closely connected with UX and technology trends. Viktor: Yeah.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov, CEO/Founder, Mironov Consulting. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. If we’re not spending money on -ilities and stuff then our systems fall over and we’re out of business. Upcoming Events.

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UX Planet

FEBRUARY 26, 2024

In reality, none of the reasons that promote this practice have any scientific basis, in the sense that no one has ever bothered to conduct a study to determine whether speculative work is a valid system for evaluating a candidate. I didn’t design websites for banks, e-commerce, etc. Why focused on crafting?

Research Software 87

Research Software Feedback Software User Testing Data Visualization 87

Mironov Consulting

OCTOBER 26, 2016

Are we improving DevOps repeatability, retiring tech debt, and shortening our release cycle? Sales needs Product and Engineering to review these ASAP. If Deutsche Bank might license our consumer credit scoring system for $1.2M/year How many story points have we completed in the last few sprints? The Sales-Driven Roadmap.

Research Software 87

Research Software Analytic Tools User Testing Data Visualization 87

Business of Software Conference

MARCH 24, 2021

I graduated with a degree in finance, I didn’t want to work at a bank. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. But what we do is we we follow a system we built called shape up, which is our methodology for building products.

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Feedback Software Research Software User Testing Data Visualization 40

Business of Software Conference

JUNE 19, 2020

We have an enterprise grade analytics product that is free that plugs into your billing system (Stripes or a BrainTree, whatever you’re using) and basically gives you free access to your MRR, your churn data segments, all that kind of fun stuff. This is what my salary and my bank account looked like over the past number of years.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. or a consultant or thinking about doing a startup?

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Userzoom

NOVEMBER 6, 2019

You know, even not just these, like the digital companies, they were born digital pretty much, but also these companies that are in all kinds of industries, insurance companies, banks, retailers, brick and mortar, all sorts. And I understand that because before UserZoom, I co-founded a consulting company and we were in the lab all day.

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