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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. We can’t just build for the good path.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

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Digital Customer Experience: How to Thrive in 2022

UX Studio

What is the Difference Between UX and CX? How Does UX Help Digital CX? What Does a Good Digital Customer Experience Strategy Look Like? Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? People fall in love with the experience , not the technology behind it.

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Everything just changed: How to keep your customers at the center during turbulent times

Intercom, Inc.

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. Would massively recommend Intercom as a support product – great UX for both sides, and very powerful.??????.

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Demo Content 101: How to Use It Correctly in SaaS

Userpilot

If you need a versatile tool that will cover most of your customer education bases, give Userpilot a try. Demonstration content, or “demo content” for short, is made-up, placeholder customer data that businesses show to users in order to demonstrate a product use case that is relevant to them. What is demo content?

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Essential Graphic Design Skills You Need to Get Hired

UX Studio

You have to manage your time, find new customers, communicate with clients and of course create exceptional design work. Every year, we at UX Studio organize a month-long product designer course in Budapest for anyone who wants to deepen their knowledge in UX design. Know your tools. Visual hierarchy.