Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! What is the fintech customer experience?

Analytic Tools 74

Analytic Tools Feedback Software Reporting Tools Data Visualization 74

Johanna Rothman

APRIL 18, 2024

You have several options: Separate the customer-facing problems from all the other ideas. Implement or Fix Customer-Facing Problems When customers report problems, how does your organization react? Implement or Fix Customer-Facing Problems When customers report problems, how does your organization react?

Product Research 72

Product Research Feedback Loop Data Visualization Reporting Tools 72

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Experience 85

Userpilot

OCTOBER 4, 2022

The adopter categories divide consumers into groups depending on their readiness to use new products or innovations. They are happy to test the product and provide feedback. Listening to their feedback and acting on it increases their engagement and loyalty. They make up about a third of all users.

Feedback Software 88

Feedback Software User Testing Product Research Customer Feedback 88

The Product Coalition

JANUARY 27, 2024

Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability. Rely on the inherent value of the product to drive customer acquisition, retention, and expansion. Rely on the inherent value of the product to drive customer acquisition, retention, and expansion.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Userpilot

SEPTEMBER 11, 2023

It involves market research, goal setting, and the development of your go-to-market strategy. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. The goal is to validate the idea by testing it in the real world with minimal risk.

Product launches 96

Product launches Product Research Data Visualization Research Software 96

Usersnap

SEPTEMBER 3, 2019

Boost your business growth with the outstanding customer experience and build products your customers will love. We’ve entered the era of the customer. The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.

Customer Experience 76

Customer Experience User Testing Customer Feedback Feedback Software 76

The Product Coalition

NOVEMBER 26, 2019

Their goals are always stated in terms of delivering products and features (output), and never in terms of expected business and customer outcomes. Such teams expect to get a prioritized product backlog and detailed requirements, often in the form of epics and user stories. users, market and business, fades into the background.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

The Product Coalition

APRIL 17, 2023

The ability of generative AI models to adapt to diverse requirements is one of the factors that makes them so powerful and useful in various applications, from creating art and music to creating realistic simulations for scientific research. How to build a generative AI solution?

Generative AI 118

Generative AI Feedback Software Research Software User Testing 118

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Usersnap

MAY 17, 2023

The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. Not only do they streamline the feedback process , but they also foster effective collaboration in real-time.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Mind the Product

AUGUST 9, 2019

No one can be a product manager without being an optimist, but “optimistic” feedback loops can expose real product challenges. At this phase, the product manager of a banking app convinces themselves their app needs podcast streaming. It is more fun to work with a designer, report a bug, or talk to customers.

Product Research 139

Product Research Product Management Product Manager Feedback Software 139

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. Which is really where it all starts….

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

DISQO

JUNE 20, 2018

Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. Last week, we partnered with Silicon Valley Bank to host a conversation moderated by Thor Ernstsson, CEO and Founder at Alpha. We record a lot of our conversations and tests.

User Testing 40

User Testing Product Research Banking Feedback Loop 40

DISQO

JUNE 20, 2018

Rather, they’re responsible for improving and growing legacy products with existing customers, rigid stakeholders, and technical debt. Last week, we partnered with Silicon Valley Bank to host a conversation moderated by Thor Ernstsson, CEO and Founder at Alpha. We record a lot of our conversations and tests.

User Testing 40

User Testing Product Research Banking Feedback Loop 40

Intercom, Inc.

AUGUST 3, 2020

At Intercom, we’ve been truly inspired by our customers during these trying times and how they’re helping people in need. The team is now five-people strong, with several local food bank partners joining in to answer client questions. One shining example is Code for America. Here’s their story.

Government 211

Government Feedback Software Feedback Loop Customer Experience 211

ProductPlan

MARCH 18, 2022

Every employee, customer, prospect, or partner has ideas, even when they’re canceling their subscription. Some ideas may have promise but don’t fit in with the current strategy, funding level, or development bandwidth at the time. You probably even get suggestions from friends and family when you discuss your job and products.

Idea Management 97

Idea Management Feedback Software Systems Review User Testing 97

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Mind the Product

AUGUST 19, 2019

Each product development process starts with identifying the right problem to solve: you all remember that users don’t buy a drill for a drill itself or for a beautiful hole that this drill can make, they buy it for a nice dining room they want to decorate with a picture. Could we make the user experience safer?

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

DISQO

JULY 11, 2019

What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. billion users. Will Consumers Trust a Currency Developed by Facebook? We ran user discovery tests on Alpha to get the answers to our questions.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

DISQO

JULY 11, 2019

What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. billion users. Will Consumers Trust a Currency Developed by Facebook? We ran user discovery tests on Alpha to get the answers to our questions.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. Your audience has extremely high expectations and you’ve got more than a million other apps competing for your users’ time and attention. As many as 69% reported being responsible for organizing customer interviews?—?an

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

The Product Coalition

JULY 24, 2020

It wasn’t only a case of customer demand and alignment with the “product” side of the business, but the industry landscape itself was emerging at the time, and only when our investment team felt comfortable enough to construct and manage this type of financial portfolio on behalf of customers were we ready to start figuring things out concretely.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

DISQO

MAY 19, 2017

” Dimon is betting that customers will hold onto the card even after they’ve received the sign up perks. Dimon however is betting that he fundamentally understands customer perceptions and behavior better than the competition, which of course piqued our interest at Alpha. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Banking Feedback Loop 40

DISQO

MAY 19, 2017

” Dimon is betting that customers will hold onto the card even after they’ve received the sign up perks. Dimon however is betting that he fundamentally understands customer perceptions and behavior better than the competition, which of course piqued our interest at Alpha. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Banking Feedback Loop 40

DISQO

AUGUST 15, 2019

We used Alpha to run the tests with over 200 main street investors who have a brokerage account or a financial adviser. One user expressed interest in buying cryptocurrency if it were accepted at more stores: “I like that cryptocurrency is secure but operates outside of a central banking industry. I had my 401k with them.

Reporting Tools 40

Reporting Tools Product Research Banking User Testing 40

DISQO

AUGUST 15, 2019

We used Alpha to run the tests with over 200 main street investors who have a brokerage account or a financial adviser. One user expressed interest in buying cryptocurrency if it were accepted at more stores: “I like that cryptocurrency is secure but operates outside of a central banking industry. I had my 401k with them.

Reporting Tools 40

Reporting Tools Product Research Banking User Testing 40

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Short attention span. Make support easily accessible.

User Testing 138

User Testing Analytic Tools Data Visualization Research Software 138

Amplitude

OCTOBER 9, 2019

What drives me is a passion for helping people and organizations realize their potential, developing products that customers love and teams love building.”. JA: Break down the mission of a bank to four buckets: increasing revenue, protecting revenue, reducing costs, avoiding costs. You need values, mission, and vision.

Reporting Tools 45

Reporting Tools Analytic Tools Feedback Software Data Visualization 45

DISQO

AUGUST 28, 2018

In Silicon Valley, ‘middleman’ is a trigger word – a call-to-arms for the direct-to-consumer revolution. It has always been an advisor* led business,” explains Vivek Bedi, VP of Consumer Experience Products at Northwestern Mutual. An empathic expert sitting across the table is the only way to engage consumers about certain behaviors.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

In Silicon Valley, ‘middleman’ is a trigger word – a call-to-arms for the direct-to-consumer revolution. It has always been an advisor* led business,” explains Vivek Bedi, VP of Consumer Experience Products at Northwestern Mutual. An empathic expert sitting across the table is the only way to engage consumers about certain behaviors.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

FEBRUARY 6, 2020

The shift from serving just consumers to serving consumers and companies is a massive one. “The shift from serving just consumers to serving consumers and companies is a massive one” For Udemy, investing in a B2B arm seemed too obvious, and too good, an opportunity to ignore.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. Done right, that outside perspective helps product teams get realigned with customers. appeared first on Feedback Loop.

Consulting 40

Consulting Product Research Customer Experience Feedback Software 40

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. Done right, that outside perspective helps product teams get realigned with customers. appeared first on Feedback Loop.

Consulting 40

Consulting Product Research Customer Experience Feedback Software 40