Fearless Product

APRIL 13, 2020

Episode transcripts with more resources can be found at Fearless Product Leadership Podcast. Product leaders featured in this episode with links to their bio videos: Dave Wascha, Chief Product and Technology Officer, Zoopla. Swapna Malekar, Product Lead, RBC Royal Bank of Canada. Zabrina Hossain, Product Lead, Shopify.

Feedback Software 40

Feedback Software Systems Review Banking Technical Review 40

Fearless Product

APRIL 13, 2020

Episode transcripts with more resources can be found at Fearless Product Leadership Podcast. Product leaders featured in this episode with links to their bio videos: Dave Wascha, Chief Product and Technology Officer, Zoopla. Swapna Malekar, Product Lead, RBC Royal Bank of Canada. Zabrina Hossain, Product Lead, Shopify.

Feedback Software 40

Feedback Software Systems Review Banking Technical Review 40

Mind the Product

AUGUST 19, 2019

Anomaly detection is used to identify suspicious bank transactions or fake accounts. An ML system would probably catch more mistakes but would be far more expensive to build. You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour.

Artificial Inteligence 177

Artificial Inteligence Data Visualization Product Research Reporting Tools 177

Mironov Consulting

SEPTEMBER 15, 2019

And data may be hidden behind organizational or regulatory walls: you may have trouble using your company’s consumer e-commerce history without a GDPR-flavored privacy review. We need a plan for human review of results and escalation to humans when outcomes seem incorrect. Or getting access permissions from IT takes 6 months.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

Generative AI 110

Generative AI Customer Communications Technical Review Reporting Tools 110

Intercom, Inc.

SEPTEMBER 12, 2019

Probably not, because design is a practical activity where ethics is more of a system of beliefs. And it’s the system that’s at fault. This is the system.” ” The system is exclusive for people who are privileged enough to be able to use these machines, people who use them on a day to day basis.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s  An incremental paid user or paid transaction is 95% margin after sales commissions and a small set-aside for technical support. [If   (e.g. and 9-12 calendar months of implementation.  Or

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Mironov Consulting

FEBRUARY 27, 2023

 Usually the discussion is highly technical: APIs, data transformation, feature ladders.  But Our on-prem customers have conflicting demands of us: an ongoing stream of fixes and improvements that don't require upgrading their fragile factory systems or re-implementing any custom integrations.

Technical Review 69

Technical Review Customer Experience Software Review Data Visualization 69

Userzoom

MARCH 28, 2018

When we talk about the companies making great strides in UX, there are certain obvious tech giants who we hear about all the time, but is there anyone we should be talking about who we’re not really hearing about yet? ” My latest one is my banking app. Your customers define your brand identity. You go and make a decision.”

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

ProductPlan

DECEMBER 6, 2022

With company leadership, product management sets the strategic direction for the product(s). Personal finance, banking, and credit. For instance, the delivery of mobile consumer banking services involves multiple product managers or product management teams. The online banking product manager. Lending and underwriting.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Artificial Inteligence 52

Intercom, Inc.

FEBRUARY 14, 2018

You’ll never have to explain the importance of your discipline, nor explain what it is you do, to anyone in the leadership team. Leadership doesn’t understand what it is you do. Each bank of desks is a product team, with our PMs, Designers, Engineers, Researchers, Analysts and more sitting together. We understand you.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

Mironov Consulting

APRIL 15, 2023

 So there must be something more systemic happening: all engineers and product managers and designers can’t be congenitally lazy or inattentive or financially illiterate.  (Hint:  That each week they leave a fresh gift (💩) for the tech side to clean up – displacing whatever was planned.  But

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That   “ BNP Paribas is the largest bank in France.  We

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace. Britannica.com ). to get a feature done.”.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

MARCH 8, 2020

Alanna Innes , Product Owner at xDesign At the Edinburgh offices of Lloyds Bank Commercial Finance, Alanna & Duncan shared with an audience of over 100 people how their product team at Heineken employed user research methods to ensure the successful launch of a digital customer relationship management (CRM) system.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. And also stay closely connected with UX and technology trends. “ Innovation is not something completely brand new. .”

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Mironov Consulting

OCTOBER 26, 2016

Are we improving DevOps repeatability, retiring tech debt, and shortening our release cycle? Sales needs Product and Engineering to review these ASAP. If Deutsche Bank might license our consumer credit scoring system for $1.2M/year How many story points have we completed in the last few sprints? The Sales-Driven Roadmap.

Research Software 87

Research Software Analytic Tools User Testing Data Visualization 87

Modus Create

MARCH 16, 2020

Risk Management: As a remote-first company, our systems, processes, and policies enable working from home at a global scale, with high productivity. Additionally, we are providing a communication plan for employees, including a dedicated slack channel, centralized information repository on company-wide portal, and daily leadership briefings.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Business of Software Conference

MARCH 24, 2021

I graduated with a degree in finance, I didn’t want to work at a bank. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. But what we do is we we follow a system we built called shape up, which is our methodology for building products.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Business of Software Conference

OCTOBER 1, 2019

So there’s almost always two questions that I hear from the executive team or the leadership team when faced with reviewing a roadmap or anything else that comes out of product management usually they are phrased in these two ways. OK let’s turn around and and ticketing the other side. So of course we need management here.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I think bots are going to be a massive success as a technology. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Revulytics

DECEMBER 10, 2019

In this webinar, Steven Haines, founder and CEO of Sequent Learning Networks and author of The Product Manager’s Survival Guide , draws on extensive product leadership experience to show how to develop customer empathy, develop great customer insights, and transform them into better value propositions. That’s my voice, but nobody’s listening.

Research Software 76

Research Software Reporting Tools Feedback Software User Testing 76

Userzoom

NOVEMBER 6, 2019

You know, even not just these, like the digital companies, they were born digital pretty much, but also these companies that are in all kinds of industries, insurance companies, banks, retailers, brick and mortar, all sorts. We have technology enabling this, and UserZoom is one of those vendors. Fear no more.

Research Software 68

Research Software User Testing Product Research UX 68

Sequent Learning

DECEMBER 10, 2019

In this webinar, Steven Haines, founder and CEO of Sequent Learning Networks and author of The Product Manager’s Survival Guide , draws on extensive product leadership experience to show how to develop customer empathy, develop great customer insights, and transform them into better value propositions. It’s not damning anyone.

Webinar 52

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