Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. Historically, the banking experience has never been one to write home about. You can download the full report here. Let’s unpack that a bit more.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Mind the Product

MAY 5, 2020

As product and solutions lead at Nifty , as well as a consumer of other software, I have started to piece together how I think the Coronavirus and ensuing remote collaboration phase will affect product development and market positioning for months and years to come. Product Depth Will be Tested.

Reporting Tools 156

Reporting Tools User Testing Customer Experience Software Review 156

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

DECEMBER 19, 2022

Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. B2c marketing strategies, on the other hand, target end consumers that are purchasing a product or service for themselves. Find your brand positioning. Measure and analyze what matters.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Product Management Unpacked

APRIL 3, 2020

According to a Gartner report “How to Cultivate Effective ‘Remote Work’ Programs Refreshed 14 May 2019, Published 16 January 2018,” three of the four key challenges are: Mutual lack of trust undermines good remote work intentions. I call this type of trust-building process in relationships a “trust bank account.”

Weak Development Team 163

Weak Development Team Banking Product Management Product Manager 163

UX Studio

OCTOBER 11, 2022

more if they receive a positive customer experience (CX)? People fall in love with the experience , not the technology behind it. Positive customer experiences influence purchasing decisions in almost every industry, but according to PWC , they’re more powerful in . banking (75%), . Reduced cost of service and marketing.

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

DISQO

JULY 11, 2019

Last month, Facebook confirmed its rumored ambition to create a financial system based off a new cryptocurrency called Libra. What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. What is Libra? billion users.

Reporting Tools 64

Reporting Tools Data Visualization User Testing Product Research 64

Userpilot

JUNE 20, 2023

We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. Next, it’s time for market research which focuses on industry trends , assessment of the competitive landscape, and evaluation of the financial viability of the solution. Do we have enough expertise to build the solution?

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As you climb the ladder, primarily the focus changes from solution and execution to strategy. There are various tools that can be used for roadmapping such as Aha!,

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

DISQO

JULY 11, 2019

Last month, Facebook confirmed its rumored ambition to create a financial system based off a new cryptocurrency called Libra. What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. What is Libra? billion users.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

DISQO

JULY 11, 2019

Last month, Facebook confirmed its rumored ambition to create a financial system based off a new cryptocurrency called Libra. What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. What is Libra? billion users.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. His company PrecisionLender has been seeing incredible growth over the past few years, providing a huge amount of value in the banking sector. And about two years ago we came up with the idea of building into our system, I call it an A.I.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Intercom, Inc.

DECEMBER 20, 2022

An area we paid a lot of attention to was our own internal rate of productivity and efficiency, and we kicked off a project to evaluate everything, every process, every step, every part of how software goes from idea through to live production. Des Traynor: Obviously, I read the reports as well. People loved that message.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 227

Product Research Reporting Tools Feedback Software Customer Communications 227

Intercom, Inc.

FEBRUARY 4, 2021

But his current venture is more personal to him, and is he says born out of a motivation to create something that would make a positive impact on the world, rather than just make money. I always loved software and developing software. And we have a bunch of technologies. And then we have a bunch of technologies as well.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

Userpilot

JUNE 28, 2021

Best customer engagement software tools to use. SaaS companies have access to a plethora of data banks that can be essential to build an excellent CEM strategy. Don’t forget to keep the right tools ready to build and execute your customer engagement marketing strategy. What is customer engagement?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. When people detect a bottleneck in the system, the operational cadence of the company starts slowing down. In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. We learned a lot.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

FEBRUARY 28, 2024

Just like secondary onboarding, upsell messages are best triggered contextually when users a ready to upgrade. For example, the diagram below illustrates a banking app login flow. What tools can you use to gather the necessary data? It shows all the possible actions that the user may need to take to log in. User flow diagram.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. Read the report here.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

MARCH 14, 2023

TL;DR Chameleon is a digital adoption platform (DAP), just like Userpilot or Appcues. Want to see how you can use it to enhance your product experience without breaking the bank? Chameleon is a digital adoption platform (DAP). Advanced Security (SOC 2 report). Are you ready to dive in? Book the demo! What is Chameleon?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Alchemer Mobile

APRIL 11, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Finance apps. But despite these hurdles, Finance apps are uniquely positioned for incredible engagement opportunities, and app publishers are capitalizing on the opportunities that arise. Be proactive.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

Business of Software Conference

JULY 28, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? And there’s dangerous things where you will kill the people with this like chat system we just built. And we just keep adding to this list it’s hundreds of items long for systems that no longer exist.

Reporting Tools 69

Reporting Tools Research Software Data Visualization Banking 69

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That   “ BNP Paribas is the largest bank in France.  We

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Product Management University

FEBRUARY 25, 2020

That way, they’re always leading from a position of strength. Portfolio level business requirements deliver three primary benefits: Through the Eyes of the Customer – They force product management teams to see their target customers holistically, without product bias, which leads to better product decisions and more valuable solutions.

Marketing 130

Marketing Product Management Product Manager Reporting Tools 130

Userpilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn’t mean you’ve succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. Consideration: In this stage, potential customers become aware of your product and are looking at it as a potential solution to their problem.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Mironov Consulting

JUNE 28, 2018

Rigorous A/B testing is a favorite tool in our B2C kit. Design a change to our new customer signup flow or product-level messaging; deploy to 0.5% ” “Our Silver package is the best fit for mid-sized manufacturers using these two CAD/CAM systems…”) Sales teams love when we point them toward the right customers.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

The Product Coalition

FEBRUARY 26, 2022

I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results. The issue feels a little more systemic. Using these ideological tools for your own sanity is great.

User Testing 168

User Testing Weak Development Team Customer Experience Customer Feedback 168

The Product Coalition

DECEMBER 19, 2018

Using online tools allows to work on a document together and quickly make necessary corrections. For example, saying that amount of work hours in performance report is overestimated. It is far from certain that the report is the main problem. daily brief report about the work done during the day. Connect with us here.

Reporting Tools 68

Reporting Tools Feedback Software User Testing Analytic Tools 68

Business of Software Conference

AUGUST 1, 2019

There are few people as qualified to talk about the landscape of software investment as Bill Janeway. On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. The Rise And Fall Of Enterprise Software”. Upcoming Events.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Userpilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn't mean you've succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. Consideration: In this stage, potential customers become aware of your product and are looking at it as a potential solution to their problem.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn't mean you've succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. Consideration: In this stage, potential customers become aware of your product and are looking at it as a potential solution to their problem.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn't mean you've succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. Consideration: In this stage, potential customers become aware of your product and are looking at it as a potential solution to their problem.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Product Talk

FEBRUARY 8, 2017

Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. Putting Discovery Practices Into Context: The Opportunity Solution Tree [21:32]. OKRs and Design Sprints [12:12]. Anders Ericsson.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Business of Software Conference

FEBRUARY 10, 2020

Whilst VP, Digital Product & Strategy for Small Business at JP Morgan, Isa observed that the bank branches that were most profitable were ones with the most engaged people. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Join the smart people who get BoS updates.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Userpilot

NOVEMBER 11, 2020

An Activated user is one who has realized First Value from your service. Adjacent users are a segment of your total audience who are aware of your service and may be trying it out, but who aren’t successfully converting to become engaged users. Aha happens when the value of your service becomes clear to the user. Activation.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126