Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. Users ask Siri questions and have conversations with it via a messaging environment.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Using customer support to drive loyalty, engagement and revenue.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 223

Product Research Reporting Tools Feedback Software Customer Communications 223

The Product Coalition

MAY 31, 2022

Since 2020, fitness, productivity, messaging, telehealth, food, and banking mobile apps have worked overtime to remove as much friction from daily life as possible. Mobile grocery : Food and grocery delivery app downloads grew 33% globally during pandemic Mobile banking : The number of mobile wallets in use is on track to reach US$4.8

Analytic Tools 155

Analytic Tools Research Software Data Visualization Reporting Tools 155

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Stepping in at the right time.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. We’ve outlined some of the unique challenges financial institutions commonly face, some suggested solutions, and examples of companies who have excelled in conquering these obstacles. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

OCTOBER 13, 2022

“Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. Second, a powerful next-generation, messenger-first ticket solution, one of our biggest customer requests, and designed in partnership with those customers.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. Despite being a vital safety and security tool, KYC failure is a significant headache for fintech apps. Nearly a third of respondents said that they found the application process “complicated”.

User Testing 138

User Testing Analytic Tools Data Visualization Research Software 138

Product Management Unpacked

JULY 9, 2020

If software is leading the world, then product managers are the modern-day businessmen and women,” says Brian Crofts, Chief Product Officer (CPO) at Pendo. With Pendo, product teams can understand user behavior and sentiment and then act on those insights by engaging with users through in-app messaging or surveys.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. The required minimum is bank cards and cash. But you can also add the ability to make payments using mobile wallets, online banking, QR codes, etc. Support service of Uber: they have no problem!

Reporting Tools 162

Reporting Tools Weak Development Team Development Technical Review 162

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

Finance 147

Finance Feedback Software Research Software Systems Review 147

NextBigWhat

SEPTEMBER 24, 2020

A thread on observations about the behavior of Next Billion Users (NBU) and how they use products and services we build: 1/n. Young people( couples) prefer using voice messages on WhatsApp because parents randomly spy on their chats and when they see voice files think those are songs whereas text they can read.11/n.

Reporting Tools 114

Reporting Tools Customer Experience Product Research Banking 114

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

Onboarding KPIs 122

Onboarding KPIs Analytic Tools Research Software Data Visualization 122

Userpilot

AUGUST 6, 2023

Building an omnichannel experience requires a combination of data collection, channel selection, journey mapping , data centralization, and obtaining the right tools for the job. Inconsistent data reporting. Segmentation and split-testing are two best practices that can help you improve the omnichannel experience for your customers.

Customer Experience 97

Customer Experience User Testing Customer Feedback Feedback Software 97

Userpilot

MARCH 23, 2023

3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6: Kommunicate.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. Historically, the banking experience has never been one to write home about. You can download the full report here. Let’s unpack that a bit more.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Userpilot

DECEMBER 19, 2022

A notification is a message or alert popup companies use to send information to users. Here are some notification UX best practices: Personalize your messaging to increase engagement. Notifications are short messages that help you to communicate with your users, inform them of relevant events and eventually engage them with your app.

Feedback Software 98

Feedback Software Reporting Tools User Testing Software Review 98

Mind the Product

MAY 5, 2020

As product and solutions lead at Nifty , as well as a consumer of other software, I have started to piece together how I think the Coronavirus and ensuing remote collaboration phase will affect product development and market positioning for months and years to come. Product Depth Will be Tested. Price Sensitivity is Here to Stay.

Reporting Tools 159

Reporting Tools User Testing Customer Experience Software Review 159

Usersnap

AUGUST 19, 2019

A common way to improve efficiency across the business is by creating systems. Collaboration software is the ideal system that helps clients and web agencies to communicate, collaborate, share files and solve various issues on the fly. Why adopting a collaboration tool is so important? Better communication. The result?

Web Development 76

Web Development Web Developers Feedback Software Reporting Tools 76

Userpilot

DECEMBER 19, 2022

Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. B2c marketing strategies, on the other hand, target end consumers that are purchasing a product or service for themselves. Apple is the best example of a company with B2B marketing and B2C marketing. Net promoter score.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Amplitude

DECEMBER 17, 2018

I’ve joined the company as the VP of Professional Services and I want to share why, after 13 years in management consulting, years of touting that “no platform can fit anyone’s needs,” I joined a product intelligence platform and became an Ampliteer. I started exploring the world of data and enterprise reporting.

Reporting Tools 66

Reporting Tools Data Visualization Analytic Tools Technical Review 66

Userpilot

JANUARY 26, 2021

One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. What Is Customer Journey Analytics Software and How Do Companies Use It? Some choices for Customer Journey Analytics Software are Indicative, WebEngage, and Woopra.

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Userpilot

APRIL 4, 2024

Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings. For instance, if you’re building a social media scheduling tool, it makes sense to measure DAU.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 28, 2024

Just like secondary onboarding, upsell messages are best triggered contextually when users a ready to upgrade. For example, the diagram below illustrates a banking app login flow. What tools can you use to gather the necessary data? It shows all the possible actions that the user may need to take to log in. User flow diagram.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

JUNE 28, 2021

Best customer engagement software tools to use. SaaS companies have access to a plethora of data banks that can be essential to build an excellent CEM strategy. Don’t forget to keep the right tools ready to build and execute your customer engagement marketing strategy. What is customer engagement?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn’t mean you’ve succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. Consideration: In this stage, potential customers become aware of your product and are looking at it as a potential solution to their problem.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Product Management Unpacked

APRIL 3, 2020

According to a Gartner report “How to Cultivate Effective ‘Remote Work’ Programs Refreshed 14 May 2019, Published 16 January 2018,” three of the four key challenges are: Mutual lack of trust undermines good remote work intentions. I call this type of trust-building process in relationships a “trust bank account.”

Weak Development Team 163

Weak Development Team Banking Product Management Product Manager 163

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That   “ BNP Paribas is the largest bank in France.  We

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Userpilot

MARCH 14, 2023

TL;DR Chameleon is a digital adoption platform (DAP), just like Userpilot or Appcues. Want to see how you can use it to enhance your product experience without breaking the bank? Chameleon is a digital adoption platform (DAP). Advanced Security (SOC 2 report). Are you ready to dive in? Book the demo! What is Chameleon?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Typeform is an intuitive and user-friendly tool that empowers you to create engaging and interactive feedback surveys.

Feedback Software 19

Feedback Software Data Visualization Customer Feedback Analytic Tools 19

DISQO

JULY 11, 2019

Last month, Facebook confirmed its rumored ambition to create a financial system based off a new cryptocurrency called Libra. What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. What is Libra? billion users.

Reporting Tools 64

Reporting Tools Data Visualization User Testing Product Research 64

eG Innovations

MAY 8, 2020

What is an APM solution? There are many APM solutions in the market. I’ve been in the software industry for 20+ years in various roles including development, architecture and ops across multiple verticals such as banking, e-commerce and telco. We call this a “Converged Application and Infrastructure monitoring” solution.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Software Review 59

Userpilot

JUNE 20, 2023

We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. Next, it’s time for market research which focuses on industry trends , assessment of the competitive landscape, and evaluation of the financial viability of the solution. Do we have enough expertise to build the solution?

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Alchemer Mobile

APRIL 11, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Finance apps. With mobile banking, the branch experience has become secondary to the digital experience, largely thanks to mobile apps. Our world is mobile, and so are our expectations as consumers.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

UX Studio

OCTOBER 11, 2022

People fall in love with the experience , not the technology behind it. banking (75%), . 75% of American consumers pointed out that knowledgeable staff, friendly service, and efficient and convenient usability matter most to them. Reduced cost of service and marketing. healthcare (78%), . restaurants (74%), and.

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83