Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. There are four different types of free trial models in SaaS: freemium, opt-in, opt-out, and reverse trial.

Feedback Software 81

Feedback Software Onboarding KPIs Strategy Customer Experience 81

Userpilot

MARCH 9, 2022

Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. In-app messages help you nudge users towards key activation points within contextual onboarding flows. Let’s get started! Why is in-app messaging important?

Feedback Software 84

Feedback Software Messaging Customer Feedback Customer Experience 84

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. helps users craft effective and persuasive sales emails.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Using interactive walkthroughs to help customers unlock value right away. What’s a good customer retention rate for SaaS?

Product Research 75

Product Research Onboarding KPIs Customer Experience Data Visualization 75

Userpilot

MARCH 16, 2023

Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. Even though UserGuiding lets businesses create a resource center and perform product analytics, the main attraction of the platform is its user onboarding flow builder. UserGuiding’s pricing plans.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. Why you should care about building your fanbase: increased word-of-mouth referrals, access to feedback that will help you improve, and less marketing and acquisition costs. Why are raving fans essential for a SaaS business?

Feedback Software 82

Feedback Software User Testing Customer Experience Onboarding KPIs 82

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Offer contextual help with tooltips , modals , and checklists that guide users on how to achieve value with your product. Humanize your digital customer experiences with emotional design.

Customer Experience 78

Customer Experience User Testing Data Visualization Feedback Software 78

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Help Center Software exists to solve this problem.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

JUNE 7, 2022

How can you make the best use of SaaS churn calculation? In SaaS, the churn rate is the percentage of customers who cancel their subscriptions in a given time frame. A good monthly churn rate for SaaS businesses is below 1%. A good monthly churn rate for SaaS businesses is below 1%. What is churn in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

DECEMBER 15, 2022

What is the best software localization tool available at the moment? The article explores what product managers need to consider when choosing the localization tool for their SaaS product. Next, look for the best tool to localize these interactions. Speaking the language of your audience is helpful, but not enough.

Research Software 91

Research Software Analytic Tools Feedback Software Reporting Tools 91

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. The book covers the principles of intuitive navigation and information design in the digital world. By Usersnap.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively.

Embedded Analytics 76

Embedded Analytics Data Visualization Analytic Tools Feedback Software 76

Userpilot

JULY 25, 2022

There’s no magic wand to keeping customers engaged and loyal, but we’ll go over proven best practices. For SaaS companies, customer loyalty is the measure of a customer’s willingness to continue renewing their subscriptions. These metrics and analytics will help: Net promoter score (NPS).

Analytic Tools 89

Analytic Tools Feedback Software User Testing Customer Feedback 89

Userpilot

AUGUST 18, 2022

TLDR; Customer advocacy revolves around providing the best customer experience to get more loyal customers. Build a fully-loaded resource center with video tutorials , webinars, and help articles. Turn those detractors into advocates by proactively reaching out to help them 1-on-1. Boosts brand awareness. Exploration.

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. The book covers the principles of intuitive navigation and information design in the digital world. By Usersnap.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Take customer experience improvement seriously because it helps to: drive more conversion, increase customer satisfaction, and facilitate retention and loyalty. Look no further.

Feedback Software 78

Feedback Software Research Software Customer Experience User Testing 78

Userpilot

MAY 7, 2020

A major part of building a successful SaaS product is educating your users , and making sure they know how to get the most value from it. A help center widget is one of the most effective ways of doing that. This article is going to show you how to choose the best widget that you can then use to educate your users.

Analytic Tools 61

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 61

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. You’ve got a wide array of tactics out there to help you!

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

JUNE 1, 2022

When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. It is important as it helps your product team focus on specific outcomes, get valuable business insights, and predict ROIs with more accuracy.

Onboarding KPIs 91

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 91

Userpilot

MAY 7, 2021

The majority of SaaS users want to get what they want immediately, as opposed to waiting to speak with a member of your team. Responding to their needs slowly often leads to a low NPS score at best or, worse, to churn. And how do you turn your SaaS product into a self-service solution? But what exactly does self-service mean?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Usersnap

JUNE 30, 2022

What is the best tactic to use in today’s fast-paced market? Using PLG can help grow your business and further unlock a user experience that is hard to beat. What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? And which one is best for your company? Usersnap is here to help.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

SEPTEMBER 30, 2022

Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. Product analytics helps product managers determine how many customers are using their products and what obstacles the average user encounters throughout the road. This helps spot friction points. Source: theproductmanager.com.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 80

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? We’ve collected the best events for product folks that you can attend online or in-person. What: This virtual experience brings together each key member of product teams from UX, Design, and Dev to build better products. Table of contents.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userpilot

JUNE 4, 2020

You need to somehow convince them that your product is the best candidate for them to do what they need to do. And obviously – you won’t convince them with old-school marketing messages (imagine putting up a banner inside your app ‘we are the best app for you’ ) – every user sees what your product is like. You have one job.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52

UX Studio: Product Management

SEPTEMBER 16, 2021

UX studio is an expert design company that helps businesses worldwide design impactful digital products. Apart from working with established brands and startups, we assess the expertise of various companies and create our independent rating list of trustworthy design companies. Remember, good design is never cheap!

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. How could we combine the best of both worlds? I can pretty vividly remember the first Pulse conference I attended back in 2013.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

JUNE 11, 2020

As a SaaS company, you have probably been at this cross-roads a few times. Hopefully, by the end of the article, you’ll have a better idea of which approach is best for you when it comes to user onboarding software. Usually, enterprise-level SaaS plans are priced per user. This can be a massive help. Conclusion?

Research Software 53

Research Software Customer Experience User Testing Data Visualization 53

Userpilot

APRIL 7, 2021

How To Find And Measure User Engagement Metrics Key Mistakes in Measuring User Engagement What Are the 5 Best Metrics for Measuring User Engagement? Your ideal user or power user is in your product regularly because it helps them get their job done better than any other solution they have tried. Table of Contents. No coding required!

Onboarding KPIs 64

Onboarding KPIs User Testing Customer Experience Customer Feedback 64

Userpilot

SEPTEMBER 16, 2022

Hence we’re here to show you 15 of the best examples we could find. Provide great customer service that’s fast, efficient, and helpful. The 15 customer experience examples we’re going to analyze here include: Offering branched onboarding experience based on user needs, like Notion. Driving customer loyalty.

Feedback Software 90

Feedback Software Customer Experience User Testing Customer Feedback 90

Userpilot

MARCH 31, 2023

We’ll unpack exactly how different SaaS products personalize their onboarding experiences and more and why they’re effective. There is a multitude of effective examples from across the SaaS world where personalization has helped customers meet their goals. How does it help? Let’s get into it!

Product Research 91

Product Research Data Visualization Analytic Tools Research Software 91

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. We’ll explain what they do, their pros and cons, and how to choose one that suits you best. On-demand, self-serve resource center. Which is best for you?

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Education 94

Userpilot

JULY 31, 2023

From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. In this article, we've picked 15 strategies that will move the needle and help you drive product growth. How to go about it?

Feedback Software 86

Feedback Software Analytic Tools Research Software Customer Experience 86

Userpilot

JULY 20, 2023

Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. Customer self-service portals are essential to save your customer service team time, provide proactive help , reduce ticket volume, and personalize the customer experience.

Embedded Analytics 93

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 93

Userpilot

JUNE 27, 2023

Let’s explore which option is the best fit for you! Usetiful is an interactive user onboarding platform that helps businesses create engaging tours, tooltips, and surveys. It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements. Try the best one!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Usersnap

FEBRUARY 17, 2022

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). Placed strategically, easy to spot, and asking the right question, it can help you improve your customer experience and ultimately your product roadmap. The user feedback button is fully customizable to fit your website design and branding.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

JULY 20, 2023

If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Reporting Tools 83

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Try the best one now! What is Whatfix best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52