Product Talk

FEBRUARY 28, 2024

The idea was that her trio would test out the concepts from Continuous Discovery Habits and then guide the broader product organization at Going to adopt the habits. This would be a much shorter blog post if that were the case! In this round, the outcome was focused on increasing web engagement.

Product Research 237

Product Research Onboarding KPIs Feedback Software User Testing 237

Userpilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Chief Executive Officer As the highest-ranking executive, the CEO ensures the company runs smoothly and employees are happy and engaged.

Research Software 91

Research Software Feedback Software Analytic Tools Onboarding KPIs 91

Product Talk

OCTOBER 25, 2023

He asked the community how to determine when a trio should run through the entire pattern of identifying and testing assumptions vs. building something quickly to learn. Trevor turned to the CDH community to get their take on identifying and testing assumptions vs. building to learn. The metrics are moving.

Leadership 255

Leadership Product Research Reporting Tools Feedback Software 255

Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Onboarding KPIs 91

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 91

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? NPS vs CSAT: why you should use them together. This metric is typically collected through customer satisfaction surveys that ask customers to rate their satisfaction with the product or feature. Keep reading to learn: Pros and cons of NPS and CSAT surveys.

Customer Satisfaction 88

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 88

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? The short answer is actionable metrics. It’s easy to get drawn to vanity metrics but they can be misleading. A vanity metric lacks substance. What are vanity metrics in SaaS? Lack substance.

Onboarding KPIs 90

Onboarding KPIs Research Software Analytic Tools Feedback Software 90

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 78

Customer Experience Customer Feedback User Testing Data Visualization 78

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. UX KPIs vs UX metrics: What’s the difference? What are user experience (UX) KPIs?

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Userpilot

MARCH 27, 2023

We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. Marketing analytics focuses on tracking the performance of marketing campaigns, while product analytics is interested in product engagement and user behavior inside the product.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 94

Userpilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. There are six stages of the funnel: Acquisition , Activation , Adoption , Retention , Referral , and Revenue (AAARRR); and, success is measured differently across each stage.

Analytic Tools 68

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 68

Userpilot

JULY 9, 2023

Relevant usability metrics include success rate, task duration, error rate, and customer satisfaction. Userpilot is a product adoption platform with advanced analytics and feedback functionality that you can use for testing your product usability. Usability vs. User Experience (UX). Book the demo to see how.

User Testing 85

User Testing Customer Experience Customer Feedback Product Research 85

Userpilot

MARCH 31, 2023

While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. What metrics should you track for customer attrition analysis?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

FEBRUARY 21, 2023

Heap vs Pendo? Pendo is a digital adoption platform with robust analytics functionality. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products. It also supports both mobile and web apps.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

JULY 8, 2021

What are Pirate Metrics? Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? What is Dave McClure’s pirate metrics?

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Framework 97

Userpilot

MAY 14, 2023

Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions. Userpilot Userpilot is a growth platform for web-based digital products.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Reporting Tools 87

Userpilot

MAY 3, 2023

Marketing analytics is primarily focused on external data and metrics related to customer acquisition. Start with a clear goal, choose the metrics you’re going to measure, gather data from a variety of places, conduct detailed analysis , and implement what you find with targeted in-app communication. in-app user behavior).

Analytic Tools 65

Analytic Tools Data Visualization Feedback Software User Testing 65

Userpilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

Onboarding KPIs 74

Onboarding KPIs Feedback Software Analytic Tools Research Software 74

Userpilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs.

Onboarding KPIs 92

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 92

Userpilot

JULY 31, 2023

A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value. Ultimately, a product marketing manager’s main objective is to create and execute a marketing strategy that will boost demand and adoption for the product.

Product Marketing 81

Product Marketing Onboarding KPIs User Testing Marketing 81

Userpilot

AUGUST 18, 2021

Why is it important to measure customer engagement in your product? In this article, we'll go over what customer engagement is, why you should measure it and how plus some of the top metrics to track. Customer engagement refers to repeated interactions that users have with your product or brand across their user journey.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Customer Feedback 98

Userpilot

OCTOBER 30, 2022

CRR is the most common but not the only metric to measure the success of your customer retention strategy. Other metrics include customer churn rate , customer lifetime value, CSAT, etc. Use gamification to make onboarding engaging. Other metrics include customer churn rate, customer lifetime value, CSAT, etc.

Feedback Software 82

Feedback Software Data Visualization Customer Communications Customer Experience 82

Userpilot

DECEMBER 17, 2021

Product marketing vs marketing? And this blog post will look at both concepts and answer every question you have about them. It also includes positioning, generating demand using a mix of marketing strategies, onboarding new users , driving them to activation , adoption , and retention. Don’t they have the same skill sets?

Feedback Software 94

Feedback Software Research Software Product Marketing Marketing 94

Userpilot

FEBRUARY 26, 2023

TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. Mixapanel’s group analytics enables you to analyze behavioral data as a group and calculate account or company-level metrics. Mixpanel vs Google Analytics. Mixpanel dashboard homepage.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Software Review 87

Userpilot

APRIL 27, 2022

Many people tend to use the terms customer service vs customer experience interchangeably. I’m here to tell you that’s wrong; the two terms, although known to boost customer engagement and loyalty , are not synonymous. You can measure the quality of your customer support with metrics such as NPS , CSAT, and Ticket First Response time.

Customer Experience 84

Customer Experience Feedback Software Analytic Tools Data Visualization 84

Userpilot

JANUARY 31, 2023

Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Because it drives so many critical benchmarks: retention , adoption, conversion rate, customer lifetime value , customer acquisition, increased sales , and more. Higher activation boosts product adoption.

Customer Experience 82

Customer Experience Analytic Tools User Testing Customer Feedback 82

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. Next, the knock-on impact on adoption : better activation means a wider array of features being adopted by your customers.

User Testing 79

User Testing Customer Experience Customer Feedback Data Visualization 79

Userpilot

MARCH 29, 2023

social media engagement or email click-through rate), or feedback data (e.g., It enables product managers and product marketing managers to act on the insights by engaging users with in-app personalized messages. Social media Follower demographics (just like website analytics) Engagement (likes, comments, shares, retweets, etc.)

Data Visualization 78

Data Visualization Analytic Tools Embedded Analytics Feedback Software 78

Userpilot

SEPTEMBER 29, 2022

Userpilot is a product adoption platform that has feature tagging capabilities, real-time insights and the ability to create contextual in-app guidance. Baremetrics is a subscription analytics software that can track vital SaaS metrics and help you analyze them. For example, which customers prefer monthly plans vs. annual plans?

Analytic Tools 75

Analytic Tools Customer Experience B2B Data Visualization 75

Userpilot

JUNE 8, 2022

The high traffic critical journey is the most engaged path, while the high dollar critical journey is the revenue-generating journey path. Define the journey stage you want to map and use the pirate metrics to track the customer lifecycle at every stage of the user journey. Critical user journey map vs user experience journey map.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

APRIL 19, 2022

You need to provide consistent value to your customers in order to keep them engaged with your product. Thus, your product engagement score is one of the key metrics you should optimize to lower your churn and improve retention. What is the product engagement score (PES)? How to calculate the product engagement score?

Feedback Software 88

Feedback Software Analytic Tools Onboarding KPIs User Testing 88

Userpilot

FEBRUARY 9, 2023

Next, you need to choose the right metrics to measure progress and set the timescale for the experiment. The goal of product optimization in SaaS is to create a product that effectively addresses customer pain points and provides a smooth user experience , translating into increased adoption , customer loyalty , and overall product success.

Product Research 80

Product Research User Testing Feedback Software Analytic Tools 80

Userpilot

AUGUST 23, 2022

In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. Customer success vs customer support: Key differences. Customer success and support prioritize different metrics and KPIs. Customer support metrics and KPIs.

Customer Experience 75

Customer Experience Feedback Software Customer Feedback User Testing 75

Userpilot

FEBRUARY 24, 2023

TL;DR Appcues is a product adoption platform that allows you to track and analyze product usage and design onboarding experiences to drive feature and product adoption. Userpilot is an alternative adoption tool that offers more comprehensive analytics features at a lower price point. Appcues is a product adoption platform.

Data Visualization 85

Data Visualization Analytic Tools Onboarding KPIs Software Review 85

Userpilot

MARCH 2, 2022

On the other hand, KPIs highlight your success in achieving a key result, and metrics provide data you can track to identify bottlenecks in your business. OKR vs KPI vs Metrics. Now you might be confused among Objectives and Key Results (OKRs), key performance indicators (KPIs), and metrics. How to grade OKRs.

Feedback Software 98

Feedback Software Onboarding KPIs Reporting Tools Product Research 98

Userpilot

MAY 17, 2023

Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth. Userpilot allows you to collect user feedback, analyze in-app user behavior, and drive engagement with targeted contextual in-app messages. However, they differ in scope.

Customer Experience 81

Customer Experience User Testing Analytic Tools Feedback Software 81

Product Talk

JANUARY 19, 2022

Understanding Impact vs. Outcomes. Increasing the number of product trios who adopt a continuous cadence to their discovery work is my North Star metric. My goal is to increase the number of product trios who adopt a continuous cadence to their discovery work. I have no idea how to measure this metric. Tweet This.

Product Research 194

Product Research Workshop Weak Development Team Books 194

Userpilot

MAY 5, 2022

After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data. There are six essential metrics to keep an eye on when carrying out churn analysis. Let’s begin!

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94