Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses.

Research Software 89

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Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience User Testing 87

Userpilot

JULY 15, 2021

Despite its growing popularity, many people are still unfamiliar with SaaS product marketing. A common question is: what is SaaS product marketing? Most importantly, how does it benefit your SaaS business? In this post, I will give you an overview of what SaaS product marketing is and what it entails.

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

AUGUST 2, 2022

How often do you use automated surveys to understand customer sentiment ? Survey automation allows you to conduct in-depth market research with the speed and accuracy that manual surveying fails to offer. In this article, I’ll uncover everything you need to know about automated surveys, including the proper techniques and tools.

Feedback Software 92

Feedback Software Research Software Analytic Tools Product Research 92

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Key features to look for when shopping around for marketing tools. What are marketing analytics tools?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

SEPTEMBER 20, 2022

Nailing the customer onboarding process is one of the most important tasks for any savvy PM or SaaS owner. Tooling is very important: you’ll want to pick the right one for the job. We’ve established what customer onboarding is and its necessity for SaaS companies of all shapes and sizes. Ready to get started?

Analytic Tools 92

Analytic Tools Feedback Software Research Software Onboarding KPIs 92

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. In this article, we cover: What SaaS customer onboarding is and why it’s important.

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Analytic Tools Feedback Software Customer Experience Data Visualization 95

Userpilot

AUGUST 24, 2022

Are you wondering which SaaS automation tool to use for your business? Though automation is essential for business growth , you should choose the right one that suits your budget and meets your requirements. In this guide, you’ll learn about the best automation tools you should be using in your SaaS.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. HubSpot simplifies marketing campaigns with automation and effective lead nurturing.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Experience 89

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 87

Feedback Software Customer Experience User Testing Customer Feedback 87

The Product Coalition

APRIL 3, 2023

You’re a SaaS business serious about building a product your customers love. What’s the best way to do that? This might be your customer support tool ( Intercom , Help Scout , Zendesk ), CRM ( Hubspot , Salesforce , etc.), You can collect user feedback in any number of tools — spreadsheets, Trello, Google Docs, etc.

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Feedback Software Customer Feedback User Testing User Friction 117

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. There are numerous knowledge base tools in the market.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 90

The Product Coalition

MAY 8, 2023

Often, MRR, plan, demographics, and more are kept in their support tools. Fundamentally, a net negative revenue churn is the way that SaaS companies grow. The best way to retain — and acquire — customers is to be customer-centric and build what they tell you they need. How to centralize it: Use an integration.

Feedback Software 131

Feedback Software User Testing Customer Feedback Research Software 131

Roy Madden

JUNE 29, 2021

We’re looking for a hands-on Marketing Automation Manager with Hubspot expertise to help us level up our B2B marketing efforts. You will own our Hubspot environment across the Marketing, Sales and Customer Success teams, and be responsible for educating the broader organization on data hygiene and digital marketing best practices.

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Userpilot

OCTOBER 21, 2022

Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Automated feedback collection. Automated customer service relationships. Marketing automation. Salesforce: Analytical CRM software used for sales automation. Automated feedback collection.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

DECEMBER 6, 2021

SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. New tools must show their value fast.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. What are exit surveys in SaaS? What are exit surveys in SaaS? How in-app exit surveys work best for SaaS.

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Feedback Software Customer Experience User Testing Product Research 96

Userpilot

JULY 19, 2021

In this article, we look at how Customer Engagement Platforms benefit SaaS companies. Furthermore, we explore how to choose the best platform for your company and the must-have features for the best customer engagement tools. Why are customer engagement platforms so important for SaaS? Revenue growth.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 80

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? What are the best practices for success? 12 effective ways to grow your business using marketing automation strategies.

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

APRIL 10, 2024

Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. A knowledge base with helpful resources automates repetitive customer queries and frees up time for your support reps to focus on more important issues. Let’s dive in!

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Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. But with so many platforms out there, which one should your SaaS business choose? But with so many platforms out there, which one should your SaaS business choose?

Analytic Tools 92

Analytic Tools Research Software Data Visualization Product Research 92

Userpilot

JULY 14, 2022

Tech-touch customer success offers a highly-relevant and personalized experience to your customer while also being automated using software. What’s better, any SaaS business can leverage tech-touch strategies to increase customer loyalty and scale customer success more efficiently. So if you’re in, let’s clarify the concepts: TL;DR.

Feedback Software 92

Feedback Software Technical Review User Testing Customer Experience 92

Userpilot

MAY 24, 2022

Which is best for self-service support : chatbots vs knowledge bases? But which will be the most effective for your SaaS? To help you identify the self-service strategy that works best for your product, we’ll walk you through the advantages that chatbots and knowledge bases can offer. Let’s get started. What are chatbots?

Feedback Software 90

Feedback Software Reporting Tools Customer Experience Data Visualization 90

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Let me show you how.

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Analytic Tools Feedback Software User Testing Data Visualization 106

Userpilot

DECEMBER 19, 2022

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. Apple is the best example of a company with B2B marketing and B2C marketing. The most common B2B SaaS metrics are: Customer acquisition cost. Churn rate.

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Userpilot

DECEMBER 10, 2022

Scale customer support by automating recurring processes. You can automate your retention flows, cancellation flows , etc. Another scenario where you should begin scaling customer service would be whenever your SaaS company is expanding into new markets. Scale customer support by ramping up your customer onboarding.

Feedback Software 94

Feedback Software Customer Experience Customer Feedback Data Visualization 94

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Systems Review 87

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

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Feedback Software User Testing Product Research Customer Experience 109

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. Determine the next-best steps for each stage in the journey.

Customer Experience 93

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Userpilot

JULY 11, 2022

In the competitive world of SaaS products, keeping hold of your customers is critically important: in this article, we’re going to explore five of the most consequential types of automation flows for customer retention. All in all, it’ll be a deep dive into the world of automation. Ready to get started?

Feedback Software 91

Feedback Software Customer Experience User Testing Customer Feedback 91

Userpilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. What are the 12 best Typeform alternatives?

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Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. Power users are one of the most valuable assets for your SaaS.

Feedback Software 92

Feedback Software Analytic Tools Research Software Software Review 92

Userpilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? To successfully implement PLS in your SaaS, you need a product that can sell itself, resources to support the necessary teams , solid data infrastructure, patience to let users explore the product themselves, and help, not sell mentality. Let’s dive right in! Playbooks in PLS.

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Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

DECEMBER 15, 2022

What is the best software localization tool available at the moment? The article explores what product managers need to consider when choosing the localization tool for their SaaS product. Different localization projects require different tools. Next, look for the best tool to localize these interactions.

Research Software 93

Research Software Analytic Tools Feedback Software Reporting Tools 93

Userpilot

DECEMBER 17, 2021

You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. And this blog post will look at both concepts and answer every question you have about them. Their pain points, what they’ll need a tool like yours for, what success means to them, etc. Product marketing vs marketing?

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