Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 97

Data Visualization Customer Experience Analytic Tools Customer Feedback 97

The Product Coalition

APRIL 8, 2024

An article on Product School’s blog claims it may be slightly less than that, but it’s still a significant increase for many technical roles, especially support roles. Curiosity and Problem-solving As a technical support agent, you’re curious about customer problems and deeply investigate to get to the bottom of the issues and find solutions.

Product Management 108

Product Management Product Manager Customer Experience User Friction 108

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Customer Experience 104

Userpilot

DECEMBER 10, 2023

TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. SLG is better for communicating the product value at the enterprise level and building the business case.

Analytic Tools 102

Analytic Tools Feedback Software Customer Experience Data Visualization 102

Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Mixpanel

DECEMBER 15, 2023

It’s no secret that the #1 reason why investments in product analytics fail is because the data is untrustworthy. Today, teams are increasingly interested in pulling trusted data from their warehouse into their analytics tool, which is what we enabled with Warehouse Sync earlier this year. nothing matters after that.

Data Visualization 59

Data Visualization Analytic Tools Customer Feedback Events 59

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Onboarding KPIs 91

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e.

Analytic Tools 92

Analytic Tools Feedback Software Marketing Product Marketing 92

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? To make the job a little bit easier, we’ve compiled a list of the 12 best adoption platforms, along with their use cases, features, and pricing. Maybe something completely else?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. What is product analytics? Book the demo!

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Microcopy, on the other hand, uses simple instructional language to guide users and provide them with essential information. This leads to increased customer loyalty and builds trust.

Analytic Tools 102

Analytic Tools Feedback Software UX Data Visualization 102

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo Feedback is a module for collecting and managing customer requests.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Most companies use all 3 strategies to some extent. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. Use feature tagging to track feature usage. Use feature tagging to track feature usage. What is a data tracking plan?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 94

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. It helps you better understand your customers’ needs and pain points and continually improve your product. What is survey analytics?

Data Visualization 83

Data Visualization Analytic Tools Product Research Feedback Software 83

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. In this blog post, we’ll explore the different types of digital transformation you need to know about. What Is Digital Transformation?

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Userpilot

FEBRUARY 21, 2023

Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. In this article, we look at each product's key features, use cases, strengths, and limitations. Pendo is a digital adoption platform with robust analytics functionality.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Reporting Tools 95

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Data Visualization 92

Userpilot

OCTOBER 6, 2023

It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. But how can you use it? Which involves attracting the attention of potential customers through content and ads. case studies, alternative pages, etc.). They include: Awareness stage (ToFu).

B2B 103

B2B Analytic Tools Feedback Software Data Visualization 103

Userpilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. Want to see how Userpilot analytics features work in practice? What can you do with Appcues analytics?

Data Visualization 95

Data Visualization Analytic Tools Onboarding KPIs Software Review 95

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Mixpanel

AUGUST 23, 2023

But for analysis in other domains, our customers have often been forced to turn to disparate tools, resulting in a siloed, split-brain analytics experience. To help you see what’s possible with Mixpanel with Warehouse Connectors, we’ll walk you through the internal use cases we’ve been enjoying.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Userpilot

MARCH 7, 2023

Do you want to get product growth insights but are unsure whether to use Amplitude analytics or not? However, with several alternative analytics options available, it is important to assess if it is truly worth the investment. In this article, we’ll discuss the features and limitations of Amplitude analytics.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Pendo is a product adoption platform famous for high-quality analytics solutions.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 16, 2022

Thinking of using customer engagement analytics to improve customer relationships and increase user engagement? Customer engagement analysis helps you understand your users’ buying behavior and sentiments. It helps you anticipate customer demand and gives you a competitive advantage. Let’s go!

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? Customers are one of your most valuable assets. It’s crucial to maintain track of customer needs and even exceed their expectations if you want to take a customer-centric approach to growth. What is customer analytics?

Data Visualization 95

Data Visualization Analytic Tools Customer Feedback Feedback Software 95

Userpilot

OCTOBER 27, 2021

WalkMe provides better user analytics and customer support. Both platforms can be used without programming knowledge, but coding is necessary to fully customize them. If you’re looking for an affordable, code-free SaaS customer onboarding solution, Userpilot is a terrific alternative to Whatfix and WalkMe.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Indicative

OCTOBER 1, 2020

According to a Gallup poll , fully engaged customers represent a 23% premium over an average customer when it comes to share of wallet, profitability, revenue, and relationship growth. Enter: customer analytics. What is the LTV of your average customer? In some industries, it’s even greater.

User Testing 141

User Testing Data Visualization Customer Feedback Analytic Tools 141

Userpilot

DECEMBER 8, 2022

SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. In this guide, we’ll touch upon various heatmap examples and their benefits for SaaS use cases. Wondering how heat map analysis can influence your product UX?

Analytic Tools 97

Analytic Tools Data Visualization User Testing Customer Feedback 97

Userpilot

MARCH 8, 2022

What is user analytics, and how can it help you drive product growth ? User analytics provides actionable insights into user behavior. This allows you to see what different segments of your customers are doing in your product and why they behave that way. What is user analytics in SaaS?

Analytic Tools 97

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 97

Userpilot

APRIL 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey , and leveraging it to drive growth, are two separate things. When it comes to software products, we must rely on user analytics. What is user journey analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97