Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment.

Messaging 66

Messaging Feedback Software Product Research Customer Feedback 66

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Onboarding KPIs 89

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 89

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. Nowadays, you have to win over your customers month after month just to keep the lights on. What is customer engagement?

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

The Product Coalition

JUNE 1, 2020

As a content evangelist, we all want users to engage with our content, bring in more visitors, and expect them to stay for some time and read what you have written (it helps in improving the bounce rate). There are several methods to improve user experience (UX) matter on the blog.

Customer Experience 78

Customer Experience Blog User Experience Inbound 78

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Because it drives so many critical benchmarks: retention , adoption, conversion rate, customer lifetime value , customer acquisition, increased sales , and more.

Customer Experience 80

Customer Experience Analytic Tools User Testing Customer Feedback 80

Product Talk

MAY 15, 2024

It’s no longer about making decisions purely based on your intuitions or stakeholder requests, but finding ways to integrate touch points with customers into your work every week—if not every day. In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up.

Product Research 263

Product Research Feedback Software Analytic Tools User Testing 263

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 89

Data Visualization Customer Experience Analytic Tools Customer Feedback 89

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. Enable you to segment users properly.

Analytic Tools 77

Analytic Tools Feedback Software Messaging Customer Experience 77

Userpilot

MARCH 21, 2022

An in-app messaging campaign is at the heart of product communication software when it comes to helping new users navigate. Even so, crafting an effective in-app messaging strategy can be challenging. Conversely, creating relevant and timely in-app messages could increase retention and growth.

Feedback Software 90

Feedback Software Messaging User Testing Customer Feedback 90

Userpilot

NOVEMBER 23, 2021

Did you know that reducing Time To Value for SaaS products can drive product adoption ? You might have a product that offers incredible value to your customers. But you’ll still struggle to drive adoption if you don’t optimize your Time To Value (TTV). What is time to value in SaaS?

Customer Experience 87

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 87

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Firstly, a deep understanding of your users, and their behavior patterns.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Customer Experience 77

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience?

Customer Experience 70

Customer Experience User Testing Customer Feedback Feedback Software 70

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 80

Feedback Software Messaging Customer Feedback Customer Experience 80

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 93

User Testing Customer Experience Customer Feedback Analytic Tools 93

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Feedback Software 80

Feedback Software Customer Feedback Customer Experience User Testing 80

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. The average resolution time is about 24 hours, but varies by industry and past experiences.

Customer Experience 79

Customer Experience Onboarding KPIs User Testing Customer Feedback 79

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 87

Customer Experience B2B User Testing Customer Feedback 87

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 73

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 73

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. The difference between in-app notification vs. push notification lies in the user state.

Customer Experience 91

Customer Experience User Testing User Experience Customer Feedback 91

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software 89

Research Software Feedback Software Messaging Reporting Tools 89

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. AI is changing the way customers interact with brands.

Artificial Inteligence 89

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 89

Userpilot

APRIL 27, 2022

Many people tend to use the terms customer service vs customer experience interchangeably. I’m here to tell you that’s wrong; the two terms, although known to boost customer engagement and loyalty , are not synonymous. Customer service is the assistance a customer receives throughout their customer lifecycle.

Customer Experience 82

Customer Experience Feedback Software Data Visualization Analytic Tools 82

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. How users get to know your product is critically important (whether they are new employees or just using your product). Helping users help themselves is a fantastic way of automating support.

Customer Experience 89

Customer Experience Analytic Tools Customer Feedback Data Visualization 89

Userpilot

OCTOBER 19, 2022

There are many different types of customers: from easy-to-please to easily irritable customers. To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS?

Customer Experience 90

Customer Experience Feedback Software Analytic Tools Research Software 90

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

Userpilot

JULY 21, 2022

Interested in providing better customer experiences with customer experience automation? Many brands have great products but what makes you stand out from the competition is customer experience (CX). But this is where customer experience automation (CXA) comes in. Keep reading!

Feedback Software 79

Feedback Software Reporting Tools Customer Experience Data Visualization 79

Userpilot

AUGUST 29, 2022

With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. In a nutshell, insights help SaaS companies understand the customer journey better and find growth opportunities.

Data Visualization 88

Data Visualization Customer Feedback Customer Experience User Testing 88

Userpilot

JANUARY 9, 2023

Well designed, it will lead the user on, giving them the motivation they need to engage with the rest of your tool. Similarly, a subpar onboarding screen only gives you bad reps and may end up repelling customers. An onboarding screen is an introductory screen a user sees when they open a new app for the first time.

Customer Experience 84

Customer Experience Analytic Tools Research Software Data Visualization 84

Userpilot

SEPTEMBER 16, 2022

Customer experience examples are everywhere. And it’s no secret that a great customer experience is essential for: Engaging customers. Driving customer loyalty. Improving customer-led growth. But, not everyone can identify good customer experience when they see it. Increasing WOM.

Feedback Software 86

Feedback Software Customer Experience User Testing Customer Feedback 86

Userpilot

MAY 20, 2022

“What is the purpose of creating multiple SaaS user segments?” Customers act differently. Thus the goal of creating multiple segments is to understand the needs of those segments and enhance their customer journey. So, in this article, you will find a detailed breakdown of how to segment customers and how to act on each segment.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 91

Onboarding KPIs Customer Experience User Testing Customer Feedback 91

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Users’ needs change. You need to regularly revisit the persona details you’ve drafted and make sure they still represent your product’s users and what they care about. 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 84

Customer Experience Customer Feedback User Testing Feedback Software 84

Userpilot

DECEMBER 15, 2022

Do you need an in-app messaging strategy? It also looks at different kinds of in-app messages and what they’re most suitable for. Finally, it recommends a couple of tools that can help them design solid in-app experiences for users. Product teams use in-app messages to drive feature adoption and onboard users.

Feedback Software 84

Feedback Software Analytic Tools Messaging User Testing 84

Indicative

OCTOBER 1, 2020

In many ways, engaged users are the hallmark of a successful company. According to a Gallup poll , fully engaged customers represent a 23% premium over an average customer when it comes to share of wallet, profitability, revenue, and relationship growth. Enter: customer analytics. What is the LTV of your average customer?

User Testing 141

User Testing Data Visualization Customer Feedback Analytic Tools 141

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? This allows users to incorporate sophisticated language and speech to text capabilities in their application.

ChatGPT 115

ChatGPT Customer Experience Research Software Artificial Inteligence 115

Userpilot

MAY 29, 2024

” Nir’s work focuses on how technology and products can be designed to create positive habits in users. He frequently speaks and writes about the psychology behind user behavior and how businesses can leverage these insights to create engaging and effective products. How did Nir Eyal begin his career?

Books 93

Books Research Software User Testing Customer Experience 93

Userpilot

DECEMBER 6, 2022

Although customer relationship management shares the same principle of centralization, it focuses on nurturing leads and efficient customer management rather than resource management. Scheduling: Often paired with project planning, scheduling involves determining task timing concerning available resources, budget, and deadlines.

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Customer Experience 82