Userpilot

APRIL 18, 2023

Let’s explore 5 key principles of writing effective survey questions that will help you gather the insights you need to make informed decisions. What insight do you seek from the survey data you’ll acquire? For example, consider the question: “How was your amazing customer experience?” Why or why not?

Customer Feedback 98

Customer Feedback Data Visualization Product Research User Testing 98

Usersnap

SEPTEMBER 19, 2023

Imagine the idea of having a magical crystal ball that reveals the deepest thoughts and desires of your customers. Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! No more guessing games or deciphering cryptic customer feedback.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. Collecting customer insights helps you deliver best-in-class solutions and improve customer experience.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

JULY 8, 2022

Product experience insights help you understand how customers feel about your product, and how they react and interact with it. In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Analytic Tools 98

Usersnap

NOVEMBER 28, 2022

Learning about your customers’ needs is sometimes like being a 1-person paddle boat upstream. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions. They’re also the most convenient surveying method for your customers.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

The Product Coalition

JULY 21, 2020

Blogs are another great medium for getting bite-sized chunks of information, and upping your product management skills. If you’re enjoying Product School’s blog, we’ve actually created the ultimate guide to help you find your way around. What we love about this blog is that it caters to design professionals at all levels.

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Blog Data Visualization Product Management Product Manager 78

Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : I often field questions like “Who should be responsible for [X]?” Upcoming Presentations and Events.

Presentation 87

Presentation Blog Product Management Product Manager 87

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

APRIL 30, 2024

If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. Top Marty Cagan books product managers should read With all that experience, Marty surely has tons of strategies and insights to share. How to build tech products that customers love.

Analytic Tools 70

Analytic Tools Research Software Feedback Software Books 70

Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : I often field questions like “Who should be responsible for [X]?” Upcoming Presentations and Events.

Presentation 60

Presentation Blog Product Management Product Manager 60

The Product Coalition

MAY 24, 2019

Multiply your insights without overtime with indirect customer feedback channels Your Success as PM ( source ) Your influence and impact as a product manager comes from knowing your customer as good as he knows himself. That edge as a PM comes at the price of investing time and effort in gathering customer input.

Customer Feedback 60

Customer Feedback Customer Experience User Testing Product Management 60

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love.

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Books Blog Feedback Software User Testing 80

Userpilot

MARCH 17, 2024

This makes it much easier to extract insights from your analysis compared to looking at mere numbers. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Userpilot is the best tool for predesigned and custom dashboard visualization.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

Research Software 103

Research Software Feedback Software User Testing Reporting Tools 103

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

The Product Coalition

DECEMBER 11, 2023

By intelligently examining the interaction patterns, content creators gain valuable insights. These insights empower creators to make informed decisions, enabling them to customize content that strongly resonates with their audience. Furthermore, AI proves invaluable in the analysis of audience engagement.

Data Visualization 122

Data Visualization Artificial Inteligence Analytic Tools Research Software 122

UserTesting

JULY 9, 2019

Recently we launched Enhanced Metrics — visualizations of behavioral data that give customers even more information at a glance and support fast discovery of critical insights.

Data Visualization 34

Data Visualization Customer Feedback User Testing Product Research 34

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Act on the insights you’ve gathered through user tracking to elevate your user experience. You can even collect qualitative insights through feedback surveys and user interviews.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UserTesting

APRIL 8, 2019

What is human insight? Human insight offers a valuable new understanding of your customer that results from listening and observing with empathy and can be used to connect the dots between what they think, feel, say and do. It provides … The post What is human insight?

Data Visualization 46

Data Visualization Customer Feedback Customer Experience User Testing 46

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! What is marketing funnel analysis?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Mixpanel

APRIL 18, 2024

You don’t want to roll out a big feature to your entire customer base just to realize that there was a bug that the QA team missed. And other technical gotchas… We have to be ready with answers for any questions that our customer success, support, solution engineers, sales, and post-sales teams might get. Who is it designed for?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Survicate offers various survey types and channels and provides insights from even partially completed surveys.

Feedback Software 19

Feedback Software Data Visualization Customer Feedback Analytic Tools 19

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

The Product Coalition

JUNE 18, 2023

Faster Copy Writing : Product managers write manuals, blogs, or marketing copy. Cool Explainer Videos: Product managers can easily create explainer and product videos in just minutes from Word documents and blog posts using Pictory , Synthesys , Synthesia , and Deepbrain.

Data Visualization 124

Data Visualization Feedback Software ChatGPT Product Management 124

Userpilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

FEBRUARY 25, 2024

Discover the critical stages of each funnel and tools that help you gather actionable insights. Map out each stage in the customer journey. Couple findings with other reports to drive deeper insights. Five funnel examples to extract actionable insights: Marketing and sales funnel. Identify drop-off points from the report.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. Read on to learn how to collect and analyze valuable insights, almost on autopilot. User insights sum up your users’ perceptions and feelings about your product or service. What are user insights?

Data Visualization 98

Data Visualization Customer Feedback User Testing Feedback Software 98

The Product Coalition

SEPTEMBER 29, 2022

Today, almost any SaaS platform offers a reporting or insights module. Users describe this overall poor UX experience in multiple ways: A time-consuming process Too difficult to learn Clunky and confusing interface Insights are spread out across multiple sections 2. But how are users experiencing these features? What do they like?

Analytic Tools 108

Analytic Tools Data Visualization Research Software User Testing 108

UserTesting

DECEMBER 12, 2018

Join thousands of other professionals and weigh in on how customer research and human insights impact your organization. Once the results are in, … The post Share your insights in UserTesting’s 2019 Customer Experience Industry Survey appeared first on UserTesting Blog.

Product Research 29

Product Research Customer Feedback Customer Experience User Testing 29

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Thus, you can drive continuous value for customers, which in turn, ensures customer success.

Onboarding KPIs 95

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 95

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. It helps you better understand your customers’ needs and pain points and continually improve your product.

Data Visualization 96

Data Visualization Analytic Tools Product Research Feedback Software 96

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. AI can provide marketers with greater insight into consumer requirements, behaviors, and journeys. The more information you have, the better you will be able to customize journeys.

Data Visualization 106

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 106

Userpilot

JUNE 20, 2023

In Step 4, you seek customer insights and run experiments to assess user interest. If you’re launching a brand-new product and have no user base, build a landing page and collect the contact details of prospective customers to gauge their interest. What customer pain points , needs, or wants does it address?

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

JANUARY 16, 2024

Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

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ChatGPT Data Visualization Onboarding KPIs Research Software 105