Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. 6 ways to collect and analyze customer data. What the best customer data platform is for SaaS companies. What is customer data analysis? Get a Userpilot Demo here.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Marketing funnels in SaaS.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 95

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience User Testing 91

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. What is event data?

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Events 88

Userpilot

MARCH 31, 2023

Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. What are metrics in SaaS? What are analytics in SaaS?

Data Visualization 93

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 93

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. What is user behavior analytics?

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Feedback 96

The Product Coalition

MAY 8, 2023

Better data. CS teams often have access to reams of customer data beyond just feedback. Include CS in your system to enrich your feedback with customer data and you’ll be able to prioritize features more effectively. Fundamentally, a net negative revenue churn is the way that SaaS companies grow. Here are 8 options.

Feedback Software 130

Feedback Software User Testing Customer Feedback Research Software 130

Userpilot

MARCH 14, 2024

Looking for an effective SaaS reporting tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your SaaS reporting needs. Looking for a Better Alternative for SaaS Reporting? Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 96

Research Software Feedback Software Analytic Tools Onboarding KPIs 96

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! The key is to share data between the teams anyway. What are closed-loop analytics?

Analytic Tools 93

Analytic Tools Data Visualization Customer Experience Reporting Tools 93

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. Surveys enable you to collect vast quantities of customer data for more quantitative studies. The metric is also used to predict customer churn.

Research Software 99

Research Software Feedback Software Analytic Tools User Testing 99

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Onboarding KPIs 96

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Data Visualization 93

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 86

Feedback Software Analytic Tools Product Research User Friction 86

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. They provide numerical data, while qualitative metrics provide subjective insights. What is the importance of quantitative metrics in SaaS?

Onboarding KPIs 96

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 96

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? Product conversion rate has more importance than most SaaS businesses give it. Tracking product conversion rates help you understand customer behavior and identify areas for improvement in the customer journey.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization User Testing 97

Userpilot

MARCH 26, 2023

Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Setting up custom conversion events to track the customer experience and progress.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Experience 94

Userpilot

DECEMBER 8, 2022

SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. In this guide, we’ll touch upon various heatmap examples and their benefits for SaaS use cases. Track dead clicks and unveil friction with heatmap tools.

Analytic Tools 95

Analytic Tools Data Visualization User Testing Customer Feedback 95

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. TL;DR Predictive customer analytics uses data, statistical algorithms, and machine learning to analyze past customer behavior and predict future actions. It involves using historical data, statistical algorithms, and machine-learning techniques.

Data Visualization 94

Data Visualization Analytic Tools Customer Feedback Customer Experience 94

Userpilot

JUNE 1, 2022

In the world of SaaS, all three terms serve a specific purpose. In this article, you will learn: What is a KPI in SaaS? What does metric refer to in SaaS? What is a measure in SaaS? Why is it so important to track KPI, metric, or measure? They are data points that connect measures and KPIs. KPIs vs. Metrics.

Onboarding KPIs 92

Onboarding KPIs KPI Analytic Tools Data Visualization 92

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 88

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. How to implement a customer-led strategy in SaaS?

Feedback Software 117

Feedback Software Analytic Tools Customer Feedback Customer Experience 117

Userpilot

DECEMBER 31, 2022

In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. Track frequency with product usage data and the monetary value with CLV coupled with product usage data. There are several ways to act on RFM analysis data to drive your SaaS growth: 1.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

DECEMBER 21, 2022

They help you track performance and get better results. TLDR; Marketing analytics tools collect and display marketing -related data, so you can see which marketing initiatives are working and not working. Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Research Software 91

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Let’s start! What are product health metrics?

Onboarding KPIs 83

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 83

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. TL;DR Actionable data in data analytics are the insights that are ready to use. What is actionable data in data analytics?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? You can collect heaps of data but they won’t be of any use if you don’t know what to do with them. SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. What is SaaS analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. You first have to understand the basics of click tracking and work with different tools that track in-app engagement. what to do with the data you collect. What is click tracking?

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Customer Feedback 93

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? In this article, we will discuss product analytics, what metrics to track, what to avoid, and how to optimize them. Product analytics is the process of tracking and analyzing how users interact with the product or services.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 95

Userpilot

OCTOBER 30, 2022

Proven strategies to grow retention in SaaS: Refine the onboarding experience. Choose a data-driven approach. Hyper-personalization is just one of the many customer retention examples that truly makes a difference for SaaS companies. Proven strategies to drive retention in SaaS. Make data work for you.

Feedback Software 91

Feedback Software Data Visualization Customer Communications Customer Experience 91

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? However, it isn’t easy to choose the right product metrics from the many SaaS metrics available. The right metrics should align with the customer journey stages and goals, offer actionable insights, and track progress toward goals over time.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? How to create an effective conversion path Ready to build a successful conversion path for your SaaS product? Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. Let’s get to it!

Research Software 88

Research Software Feedback Software User Testing Reporting Tools 88

Userpilot

JULY 15, 2022

Let’s dive deep into the topic and understand why they are important, what the difference is and how you can track them. Measuring micro-conversions helps you uncover friction points to address them, and track the sales funnel. What is a micro-conversion in SaaS? Why should you track micro-conversions?

Customer Experience 97

Customer Experience Customer Feedback Data Visualization User Testing 97

Userpilot

JUNE 9, 2023

We also look at situations when funnel charts are most suitable, their limitations, and alternative ways of visualizing data. TL;DR A funnel chart is a visual representation of data at different stages of a process, like the sales or onboarding process. A funnel chart helps you to track how many users have reached the activation stage.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Customer Feedback 83

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Customer churn prediction is the practice of using customer behavior data to predict users that are at risk of churn. Track customer behavior in-app to gain insights into user attrition trends.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software User Testing 92

Userpilot

JANUARY 30, 2023

It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points.

Analytic Tools 92

Analytic Tools Data Visualization Customer Feedback Feedback Software 92