Userpilot

JANUARY 26, 2022

SaaS analytics is the process through which SaaS businesses collect and analyze data about customer engagement across all touchpoints in the user journey. Segment disengaged users into cohorts and create user experiences specific to their needs to prevent churn. So let’s dive in! What is SaaS analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

JUNE 20, 2023

So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities. Creating nominal scale questions in Userpilot.

Data Visualization 83

Data Visualization Analytic Tools Product Research Feedback Software 83

Userpilot

OCTOBER 4, 2022

Customer activation describes the phase (typically in an onboarding process ) where your users begin to experience value from your product. Firstly, because of the impact on revenue (an increase in user activation brings an outsized impact of a 34% increase in monthly recurring revenue). Why is customer activation important?

User Testing 90

User Testing Customer Experience Customer Feedback Data Visualization 90

Userpilot

JULY 7, 2021

Calendly, Dropbox, Hotmail or even Facebook back in the day – they all involved an element of sharing and inviting other people to make the tool more useful for the original user, hence – the product spread like wildfire.) . upsells and cross-sells – can you use your product to push users to adopt more (especially premium!)

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Messaging 98

Userpilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling. Reduce churn rate : Account management helps uncover the root cause behind why users leave products.

Feedback Software 89

Feedback Software Analytic Tools Product Research User Friction 89

Userpilot

JULY 18, 2022

The first step is segmenting users based on their jobs to be done and personalizing in-app experiences to deliver the promised value to each user segment. Trigger onboarding checklists and drive users to their activation points. Checklists should include 3-4 steps to help users get started and reach their Aha moment.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

JULY 15, 2022

Basic users (or light users): new users that reached the activation stage. Pro users (Power/Heavy users): who actively maximize your product’s value. Inactive users who are about to churn. Usage rate segmentation helps identify inactive users and “abandoned” features. Power users.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Indicative

OCTOBER 1, 2020

In many ways, engaged users are the hallmark of a successful company. Even in the world of leisure and hospitality, fully engaged hotel guests spent 46% more per year than disengaged guests. In short: engagement is important, but it’s hard to get users to engage without understanding how and why they’re engaging in the first place.

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User Testing Data Visualization Customer Feedback Analytic Tools 141

Userpilot

FEBRUARY 10, 2023

Send out personalized content to different user segments. Find out who your promoters are (power users) and look for patterns between them. Segment disengaged users. You can also set goals and understand drop-offs in your user funnel. Creating user segments in Userpilot. Build data-driven loyalty programs.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

JULY 20, 2023

How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. Use an onboarding checklist to drive users toward activation. Apply gamification principles to enhance user engagement. What is customer churn?

Customer Experience 90

Customer Experience Feedback Software Analytic Tools Data Visualization 90

Userpilot

JUNE 22, 2023

You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. Implement onboarding checklists to drive users to the activation point. Trigger new feature announcements and send webinar invitations to educate relevant user segments.

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Customer Experience 91

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. An interactive onboarding experience is user-driven and is influenced by their actions.

Customer Experience 95

Customer Experience User Testing Data Visualization Construction 95

Userpilot

JULY 27, 2023

To measure customer retention , you divide the difference between the users you have at the end of a given time period and the total customers you’ve acquired by the number of users you started the time period with. Driving users toward activation with checklists. Winning users back with targeted emails.

Product Research 84

Product Research Onboarding KPIs Customer Experience Data Visualization 84

Userpilot

DECEMBER 6, 2022

Access to this type of data can help you to locate bugs and friction in your app, enhance user experience, and retain more customers. Here are 3 effective methods for collecting data on product usage: Tag features to understand how users engage with different parts of your product. High drop-off rates can signal friction points.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 96

Userpilot

JULY 26, 2022

Goals in SaaS are conversion points along the customer journey that you want your users to reach. Micro conversions lead users to macro conversions and include actions directly related to purchases. Filter your user activities by company, segment , and time period and track them to get live insights. Types of user segments.

Customer Feedback 94

Customer Feedback Customer Experience User Testing Feedback Software 94

Userpilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Contextual secondary onboarding lets you onboard active users onto secondary features and drives continuous value. What is segmenting onboarding messages?

Messaging 77

Messaging Feedback Software Product Research Customer Feedback 77

Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). why segmentation and good customer service are key drivers of user engagement. What is an inactive user?

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. Sending surveys to specific user segments.

Data Visualization 91

Data Visualization Feedback Software Customer Feedback User Testing 91

Userpilot

MAY 26, 2022

In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Next is to segment users based on their needs so you can deliver a personalized experience to each. You can also use chatbots to interact with users and provide them with the necessary support.

Customer Experience 97

Customer Experience User Testing Customer Feedback Feedback Software 97

Userpilot

JANUARY 28, 2022

It shouldn’t be about bringing back churned customers only, it’s also about engaging back inactive users and before they churn- a win back email campaign can help you with this. Once you get users back into the app, use product adoption tools to engage and …get a demo. Planning your win-back email campaign?

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

JULY 26, 2021

Users get to experience the value of the product before paying for it. Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. We’ve compiled a list of two books , two blogs, two podcasts, and three resources on product growth for you. Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 30, 2022

Analyzing customer data lets you understand user behavior, develop customer-focused marketing practices, and increase customer lifetime value. Experience analytics identifies friction points so you can fix them to improve user experience. Implementing customer analytics helps you observe and even predict trends in user behavior.

Data Visualization 95

Data Visualization Analytic Tools Customer Feedback Feedback Software 95

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. Now let’s dig deeper into the three NPS user segments. Detractors.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

AUGUST 18, 2021

Customer engagement refers to repeated interactions that users have with your product or brand across their user journey. Segment users with low engagement to create in-app experiences that increase engagement and improve retention. Identify opportunities to prompt users to get upgrades and purchase add-ons.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. The growth metrics you should be tracking.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience User Testing 97

Userpilot

JUNE 23, 2022

The cohort analysis is a time-bound method of segmenting users. Cohorts, in turn, are user groups that share common characteristics over a certain period of time or event. Unlike cohort-based segmentation, user segmentation is not linked to a specific time period. Let’s dive right in! What is cohort analysis?

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization User Testing 52

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. That's where using a release notes template can help you consistently show your users how to get more value out of your product. Impact: Specify any steps users or admins needs to take to support the new release (e.g.

Feedback Software 97

Feedback Software Analytic Tools User Testing Data Visualization 97

Userpilot

NOVEMBER 22, 2022

Then, determine your user personas and their jobs to be done to make sure you’re creating customer training materials that help them achieve their objectives. Use tooltips to increase product adoption by contextually showing users new features. Step 2: Determine user personas and their JTBD. Reduce customer churn.

Education 95

Education User Testing Customer Feedback Customer Experience 95

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Use email marketing campaigns to bring back inactive users. The process begins during onboarding and typically involves studying user behavior to identify improvement opportunities at every stage of their journey. But look no further!

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

JUNE 26, 2023

TL;DR Product metrics are measurable indicators of product management efforts and how users interact with your product. Customer activation metrics, such as the time to value, help you assess your product’s ability to engage new users. per user for the month. You can also use a product metrics framework, ie.

Onboarding KPIs 81

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 81

Userpilot

JUNE 20, 2022

A cancellation email is a type of transactional email triggered when a user cancels their paid subscription. Users may churn due to lack of support, high pricing, lack of features, technical issues, and bad onboarding. You should send a cancellation email immediately after a user cancels their subscription.

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Data Visualization 52

Userpilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Calculate churn rate by dividing the number of users lost during the period of interest by the number of users you had at the start of the period. The average revenue per user. Customer loyalty.

User Testing 91

User Testing Feedback Software Data Visualization Customer Feedback 91

Userpilot

JUNE 2, 2022

Secondary onboarding familiarizes users with advanced features that drive value and retention. Modals make users aware of useful upgrade opportunities to increase expansion MRR. Tooltips help users reach the activation point by providing short guides to features and increasing the feature adoption rate. What is B2B SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 30, 2023

TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points. Use customer segmentation to filter out users that haven’t interacted with the crucial features and build interactive walkthroughs to navigate users.

Analytic Tools 94

Analytic Tools Data Visualization Customer Feedback Feedback Software 94

Userpilot

DECEMBER 6, 2022

Figuring out how to get users to part with their hard-earned cash and actually pay for your product is a big challenge. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. helps customers experience value faster).

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

NOVEMBER 16, 2022

One great example of B2B marketing automation is growth loops – a self-sustaining approach where users fuel future growth with their outputs. Use an automated survey in your welcome screen to collect data about users’ jobs to be done. Afterward, personalize their onboarding experience relevantly.

Feedback Software 97

Feedback Software Analytic Tools B2B Embedded Analytics 97

Userpilot

MAY 31, 2022

Feature blindness occurs when users are too focused on the features they use the most that they neglect other features. Feature blindness can happen across all the customer journey stages , so it’s vital to create solutions that aim to reactivate features for users at different stages. What is feature blindness?

Feedback Software 93

Feedback Software User Testing Product Research Customer Experience 93