Userpilot

DECEMBER 3, 2022

12+ UX improvements you can make to boost retention. It results in positive interactions that drive loyalty. The post Top 12 UX Improvements for SaaS That Enhance Engagement and Drive Retention appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

JUNE 24, 2022

In this article, we examine product retention strategies that work and third-party tools you can use to drive retention. Product retention means getting your current customers to return to your product for additional purchases, sessions, or engagement. What is retention in product management? Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Blog 94

Blog Analytic Tools Research Software Feedback Software 94

Userpilot

JUNE 23, 2022

Cohort analysis vs. segmentation — which method to apply when identifying product growth opportunities and retention strategies ? Use cohort analysis to identify features that drive the maximum engagement and find obstacles across the customer journey. Then you can go for different customer retention strategies to win users back.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization User Testing 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Onboarding KPIs 75

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 75

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Intercom, Inc.

JANUARY 18, 2023

In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies. Retention is about more than onboarding. And where should you start?”

User Testing 118

User Testing Customer Feedback User Friction Strategy 118

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Driving users toward activation with checklists.

Product Research 77

Product Research Onboarding KPIs Customer Experience Data Visualization 77

TechEmpower - Product Management

JULY 31, 2023

R : Retention - Do they come back & re-visit over time? The metrics, and how they relate, are captured in his slide: Note the relationship between retention/referral efforts and lifetime value. Please write us at blog@techempower.com ! A : Activation - What % have a "happy" initial experience?

Startups 104

Startups Product Research Customer Experience User Testing 104

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. Jacinthe Busson , who runs the site UX Timeline , has compiled a timeline of Netflix’s website changes from 1999 to the present.

Analytic Tools 101

Analytic Tools Entertainment Customer Experience Data Visualization 101

Userpilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. How to drive growth through the marketing-led approach?

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Userpilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. An Ahrefs blog post.

Research Software 84

Research Software Feedback Software User Testing Reporting Tools 84

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. They help you align capabilities and resources towards a common mission, prioritize the most impactful initiatives, and drive growth.

Feedback Software 91

Feedback Software Analytic Tools Research Software Product Research 91

Userpilot

OCTOBER 10, 2022

Whereas traditional marketing focuses on customer acquisition alone, product marketing drives everything from acquisition to activation , adoption, and retention. Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. Roles of a product marketer.

Feedback Software 90

Feedback Software Research Software Product Research User Testing 90

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. User retention rate formula.

Analytic Tools 93

Analytic Tools Data Visualization Customer Experience User Testing 93

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 83

Customer Experience Customer Feedback User Testing Data Visualization 83

Userpilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. Customer retention cost (CRC) is the amount you spend on customer retention over a specific period.

Customer Experience 92

Customer Experience User Testing Feedback Software Customer Feedback 92

Userpilot

MARCH 6, 2024

The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. For example, at the Retention stage, you could track the churn rate and CSAT. When creating marketing content , focus on the middle and bottom-of-the-funnel topics as they drive the most conversions. Product funnel.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Userpilot

DECEMBER 20, 2022

On the contrary, the sales funnel drives the marketing-qualified leads from the marketing stage to conversion. There are 5 main stages in the marketing funnel: awareness, consideration, conversion, retention, and loyalty. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Marketing funnels in SaaS.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 93

Userpilot

AUGUST 2, 2023

This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Onboarding playbook to drive engagement. Customer journey map.

Feedback Software 80

Feedback Software User Testing Customer Experience User Friction 80

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. The goal of CLM is to maximize customer engagement , satisfaction, and retention.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Lenny Rachitsky

APRIL 2, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. If you’re looking for ideas and strategies to drive your own product’s growth, this post is for you. An even more pronounced compound growth effect is seen in retention metrics.

Analytic Tools 118

Analytic Tools Customer Experience Weak Development Team Data Visualization 118

Userpilot

DECEMBER 31, 2022

Curious about how to turn RFM segmentation into a powerful marketing technique for understanding customer behavior and driving growth? User RFM analysis to tailor your marketing activities to each customer segment and drive new customer acquisition and retention. Use retention analysis to calculate the recency score.

Analytic Tools 91

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 91

Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). There are three main types of growth loops that feed different goals – acquisition loops, engagement and retention loops, and expansion loops.

Customer Experience 97

Customer Experience User Testing Onboarding KPIs Software Review 97

Userpilot

DECEMBER 10, 2023

If not, but you’d like to learn more, then why not watch the talk that Ben Williams , known as the Product-Led Geek, delivered at the recent Product Drive hosted by Userpilot? PLG is cost-efficient and promotes retention and long-term growth. Usage retention is a key metric to track for PLS companies. Let’s dive right in!

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. It improves loyalty, reduces churn, and improves customer retention. Sked Social uses an onboarding checklist to drive product adoption. Asana uses contextual tooltips to drive feature discovery. Good PX does the opposite.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. It’s good to have a range of content like launch blogs and videos.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. This data analytics dashboard can also signal potential churn with user stickiness and retention analysis.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Dashboard 85

Userpilot

OCTOBER 31, 2022

Product engagement metrics help you uncover whether users are getting value from your product and find ways to increase user retention and revenue through high engagement. High engagement leads to retention and drives revenue. High product engagement is the key to user retention. Retention rate. Product Stickiness.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Strategy Customer Experience 94

Userpilot

DECEMBER 17, 2021

And this blog post will look at both concepts and answer every question you have about them. While marketing is meant to attract prospects, drive demand and create brand awareness, product marketing doesn’t end after the acquisition stage. Let’s get into it! Let’s use Spotify as an example.

Feedback Software 98

Feedback Software Research Software Product Marketing Marketing 98

Userpilot

MARCH 14, 2023

It improves customer experience, increases retention, and drives product growth. Segment users and drive product adoption by presenting each target customer with the most valuable and relevant features. Then use a tooltip to drive relevant feature discovery. But where do you get started with user segmentation?

Analytic Tools 91

Analytic Tools User Testing Customer Feedback Feedback Software 91

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Retention, Renewal, and Upsell Strategies. Retention, Renewal, and Upsell Strategies.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111