Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. Why you should care about building your fanbase: increased word-of-mouth referrals, access to feedback that will help you improve, and less marketing and acquisition costs. Remove friction with in-app guidance.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

JANUARY 17, 2023

Which involves the implementation of your product through in-app onboarding and self-service support. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Time to live is the time it takes for a customer to implement your solution.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Usersnap

NOVEMBER 16, 2021

Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. It’s super-easy to provide visual feedback on prototypes or report bugs with this Google extension.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Top customer onboarding challenges in SaaS businesses.

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools User Testing 98

Modus Create

MAY 26, 2021

As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Up to this point, each project team had used whatever convention (or none) they liked to define the repository name, leading to a situation where there was a lack of consistency across the GitHub organization. Consistent.

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Naming Product Research User Testing Research Software 105

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. Today we’re going to compare the two so you know which one to use for your in-app marketing goals! What are in-app notifications? Let’s get started!

Feedback Software 98

Feedback Software Onboarding KPIs Customer Feedback User Testing 98

Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. But please, don’t stop gathering information.

Feedback Software 98

Feedback Software User Testing Customer Feedback Product Research 98

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Use a color-coded system for a handy visual aid. What is product friction in SaaS? Put simply, product friction describes anything that causes your users difficulty when using your SaaS. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. They allow users to describe something in their own words without any limitations, making them great for collecting qualitative feedback. Product usage questions are specifically oriented toward how the user engages with your app.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase. It helps you visualize the customer journey.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. You can develop and execute strategic initiatives with the OKR framework. Initiative example #1.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Product Talk

FEBRUARY 28, 2024

This would be a much shorter blog post if that were the case! Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey.

Product Research 243

Product Research Onboarding KPIs Feedback Software User Testing 243

Userpilot

FEBRUARY 20, 2020

But instead of hearing feedback about the new features, all you got are… …crickets. . A good way to catch your users is when they’re trying to get inside your app. Relic did a great job of displaying an announcement of their new platform on their sign-in page. There’s something you need to know about your users.

Feedback Software 128

Feedback Software Onboarding KPIs User Testing Customer Experience 128

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? In-app surveys. Gather customer feedback with in-app surveys. Activation checklists: As the name suggests, activation checklists show users the steps involved in the onboarding process. Designated empty states.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. A feature prioritization matrix is a product management tool that helps teams decide what features to develop next.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Platform Product Manager. A product manager building a SaaS product of some sort, working in Agile software development practices.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. But please, don’t stop gathering information.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. But please, don’t stop gathering information.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. Don’t forget about in-app messaging: contextually relevant tooltips triggered by key events can help show your users what to do next.

Analytic Tools 98

Analytic Tools Feedback Software Marketing Product Marketing 98

UX Studio

MAY 23, 2024

A vast array of AI tools are emerging in various sectors, slowly impacting most areas of our everyday lives. In this blog post, we’ll provide an overview of the latest trends, challenges, and most popular AI tools in education. And when I say student, that encompasses the learners in formal education and school systems.

Education 47

Education Research Software Reporting Tools Feedback Software 47

Userpilot

AUGUST 18, 2022

Collect customer feedback regularly across all touch points and turn those insights into real product improvements. If potential buyers keep seeing your company name pop up in a positive context, that’s more memorable than scrolling past your ad on Facebook. The customer advocacy framework. Boosts brand awareness.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Intercom, Inc.

FEBRUARY 1, 2022

Recognizing your customers by name should be customary – but recognizing their individual needs and wants is where your support can really stand out. Preparing an adequate knowledge base, help center, or blog with a clear navigation path is vital for empowerment. Use feedback to keep up with rising expectations .

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User Testing Customer Experience Data Visualization Customer Feedback 118

Userpilot

APRIL 20, 2021

One of the biggest challenges when implementing in-app marketing to drive product engagement is knowing which experience to trigger and when. So when it comes to software products, why do we ambush users with product tours , tooltips and checklists all at the same time? How do you track in-app user behavior with user journey analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. What types of questions should SaaS include, and why? The value to your SaaS in surveying users like this is as follows: 1. The value to your SaaS in surveying users like this is as follows: 1. Collect useful feedback.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Product Research Data Visualization 52

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. As you’d expect, different SaaS companies adopt slightly different approaches around product-led onboarding. Ramli John’s ‘Eureka’ framework is an excellent place to start when devising a product-led onboarding strategy.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. One of the blog posts was about this Yahoo!

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Engineering Feedback Software Onboarding KPIs Customer Experience 214

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series?

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Product Research User Testing Research Software Data Visualization 266

Userpilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Tracking product usage and customer behavior in-app help identify product friction and the negative emotions it causes.

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

Userpilot

JULY 9, 2023

Regularly collecting and analyzing customer feedback is essential for monitoring usability and identifying areas for improvement. A/B tests allow you to identify the best versions of your UI and in-app content. You can deliver your surveys by email or in-app to engage both inactive and active users. Session recording.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

JUNE 22, 2021

What to consider when gathering customer feedback. A customer success strategy is a framework of tactics aimed at giving your customers the best chance of achieving their goals. A customer success strategy is a framework of tactics that you can use to help your customers achieve their desired ends. Three key strategies.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

JUNE 8, 2022

A critical user journey is a UX tool that maps out the key interactions between users and a product. A user journey is a path a user takes to reach their goal when using a particular website or app. A critical user journey is a UX tool that maps out the key interactions between users and a product. Let’s dive right in.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Product Talk

SEPTEMBER 9, 2020

I always felt if the software was bad, I had this physical pain and I really wanted to help. I always felt if the software was bad, I had this physical pain and I really wanted to help. And since it was such a small company, we were quick to experiment and I could try a lot of frameworks and methodologies and tools.

Feedback Software 188

Feedback Software User Testing Product Research Research Software 188

UX Planet

DECEMBER 11, 2023

Inga’s list in particular was the Medium blog post I would reference multiple times a week. The goal of this post is to provide facts, links, pricings, and compiled feedback (when available) for the courses that are active today (or soon!), UXCC Student Review(s): “[T]he feedback I received in this course is worth the money.

Technical Review 85

Technical Review Certifications Software Review Feedback Software 85

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

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Article Feedback Software Research Software User Testing 82