Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Based on Joel Marsh's popular UX Crash Course blog, covers the fundamentals of UX design in 100 concise, easy-to-digest chapters. Book a demo now to discuss your UX needs with our team.

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Userpilot

SEPTEMBER 8, 2022

What are some help center examples that can inspire you to create yours? Designing help centers can be a tricky task. In this article, we’ll be talking about the importance of help centers. Userpilot is a no-code tool that can help you build and manage code-free help centers for your product.

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Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

MARCH 29, 2022

Designing a help center for your software can be tricky if you don’t know what elements you should include in that. But what is a help center and how does it compare with other similar terms? In today’s article, we will be listing some inspiring help center designs that will make you stand out.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. Customer training helps improve customer satisfaction.

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Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

MARCH 17, 2024

In this article, we’ll discuss 10 analytics dashboard examples. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Here are 10 analytics dashboard examples. It also helps you optimize your content marketing efforts and SEO strategy.

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Userpilot

SEPTEMBER 12, 2022

So let’s dive into details and learn from examples of what customer touchpoints are. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Activation stage : Reaching the activation point, discovering a new feature, and asking for help or using a resource center.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

ProductPlan

JULY 2, 2021

Our library of content helps thousands upon thousands of product people every month continue their education and understanding of the product space, thought-leadership, best practices, and trends, all for free. What is ProductPlan’s Learning Center? What’s happening to the ProductPlan blog? Learning Center Takeaways.

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Userpilot

JUNE 29, 2022

What’s the difference between human-centered design vs. design thinking? TL; DR. Human-centered design (HCD) puts people at the center of every development process. While design thinking is more of a creative approach, human-centered design is based on real data. Want to build better human-centered products?

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User Testing Feedback Software Research Software Customer Feedback 98

Userpilot

JUNE 7, 2023

This article shows you different types of CES survey templates and examples of questions to include in them. Using a tool like Userpilot will help save time and can increase response times by automating the triggering to the right audience. Was it easy to find the information you wanted in the help center ?

Customer Experience 96

Customer Experience Product Research Customer Feedback Data Visualization 96

Generation Focus

DECEMBER 6, 2021

Conducting research with individuals with accessibility needs helps ensure that products will be usable and accessible for all types of people. It is our collective responsibility to help meet the needs of our community, and in doing so, we enhance the human experience as we learn to understand each other's needs.

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Research Software Product Research User Testing Feedback Software 113

Userpilot

OCTOBER 10, 2022

How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. Some useful product marketing examples include: Postfity’s use of welcome screens to collect customer data and personalize their experience. 10 Product marketing examples to inspire your product team.

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Userpilot

AUGUST 6, 2023

Your marketing automation tool can help you score and qualify leads based on their activity inside the product. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. The ROI of marketing automation is on average $5.44 for every $ invested.

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Userpilot

JULY 14, 2023

Ten examples of bad customer service to avoid. The following are examples of how bad customer service can cause poor customer experience: No real-time support, such as no chatbot , no self-service options, or long wait times on chat, results in poor customer service. Here are ten examples you must avoid. #1:

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Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

JUNE 30, 2023

In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Some successful customer engagement examples for SaaS are: Miro’s welcome surveys to personalize the customer experience. What is a customer engagement strategy?

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Customer Experience Customer Feedback Feedback Software Analytic Tools 97

Userpilot

MAY 22, 2023

Offer self-service support in multiple formats and an in-app resource center. User persona example – Userpilot. Create customer empathy maps An empathy map consists of a square with four quadrants and the user in the center. For example, you can make a segment with the new signups that are underusing important features.

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Userpilot

JULY 21, 2022

You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. That’s why we made this guide, so you can learn and provide excellent customer service that actually helps your customers. Personalized help resources tailored to the user’s needs.

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Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 19, 2023

To see how Userpilot can help you onboard and educate your customers, book the demo! Let’s start with the Resource Center widget. Apart from text docs, you can use the resource center to embed videos , webinars, checklists , and surveys. Userpilot resource center. Userpilot resource center targeting.

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Userpilot

JANUARY 31, 2023

In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. Prevent customer churn and drive customer loyalty Analyzing customer churn data helps you predict churn and identify friction points. Let’s dive in! What are at-risk customers?

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? Then, determine your user personas and their jobs to be done to make sure you’re creating customer training materials that help them achieve their objectives. It helps to increase customer success. Drive customer success.

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Userpilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. Tracking in-app user behavior and analyzing feature usage with heatmaps can help you analyze metrics related to your product. You can send microsurveys to analyze customer loyalty.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

APRIL 14, 2022

By digging into and deconstructing the way they manage the onboarding experience , we’ll try to draw out some principles of success that will help you and your team craft an exceptional onboarding process. The example we’ll explore from Airtable is primarily focused on app user onboarding. Let’s get started!

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

MAY 31, 2022

The best tools in the market are Userpilot – for an in-app resource center and guidance, and Zendesk – for chatbot and support ticket automation. For example, you can start by analyzing customer behavior trends and common issues, and then create the relevant resources to help your customers. But those were theories.

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Feedback Software Reporting Tools User Testing Customer Feedback 98

Userpilot

MAY 3, 2023

TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Pendo allows you to segment your users so that you can personalize their onboarding, for example by their JTBDs. Is it to help with feature discovery and adoption ? What is it? Read on to find out!

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Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job. A knowledge base, also known as help centers , describes a collection of resources that helps answer your customers’ questions. What is a SaaS knowledge base?

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Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

JULY 31, 2023

Anticipate customer needs and offer proactive help with tooltips. Provide self-service support with a resource center. Interactive walkthrough example from Rocketbots. Calendly gamification example. Then, offer proactive help at those touchpoints with tooltips to improve the customer experience.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

DECEMBER 19, 2023

Design a successful onboarding flow to help users unlock value quicker. If you’re looking to improve your account management strategy, book a Userpilot Demo to see how we can help you with it. Reduce churn rate : Account management helps uncover the root cause behind why users leave products. User persona example.

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Userpilot

DECEMBER 7, 2021

With a customer-centric marketing strategy, you can improve your customer experience and easily drive product growth by helping new and existing users discover more value. This blog post will give you all you need to create and implement a more customer-oriented marketing strategy. Want to learn how? Let’s get started!

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

NOVEMBER 16, 2022

Resource Center. Set up a resource center for self-serve support. Create webinars to help customers master their skills. Resource Center: To provide 24/7 self-serve support. Your adoption program can be webinars , tutorials, or help articles created to help new customers make the most of your product.

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Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

DECEMBER 3, 2022

Also, replace empty states with helpful content, like demos, tutorials, or templates. Hotspots are another helpful UI element that doesn’t clutter the user interface. In-app resource centers allow customers to resolve their issues, reducing friction and increasing satisfaction. What is UX design?

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Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Organize webinars to help users adopt more advanced features. Example of an interactive walkthrough. Asana gamification example. Build in-app guidance to prompt discovery and engagement.

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Userpilot

NOVEMBER 3, 2022

Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. Categorize your content: You need a suitable knowledge management process to keep your support center in top shape. Also, keep the main elements of your learning center where customers expect to see them. Sounds ridiculous?

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Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service. For example, you can see the number of visits to a shared flow page.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

NOVEMBER 29, 2022

– Create an in-app help center to educate and support customers. This helps maintain a healthy business and increase customer lifetime value. It helps you identify trends and patterns of drop-offs in the customer journey so you can take the necessary steps for reducing customer churn.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

APRIL 19, 2022

Analyzing this metric helps you understand why customers are engaging or not engaging with your product and take steps to mitigate any gaps. Userpilot allows you to create interactive walkthroughs , build help centers , create onboarding checklists and tooltips , and conduct A/B tests or product experiments , all code-free.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

OCTOBER 31, 2022

Product engagement metrics help you uncover whether users are getting value from your product and find ways to increase user retention and revenue through high engagement. Build an in-app help center to offer on-demand support and remove friction. Here’s an example of a re-engagement email by Eversign.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Generation Focus

DECEMBER 6, 2021

At Generation Focus, we find it especially meaningful to contribute to research in the accessibility space – that is, research that helps make products more accessible and user-friendly for users with varying impairments, including vision, motor, and cognitive conditions. Keep it Human-Centered. , Your language matters!

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Research Software Product Research User Testing Feedback Software 96

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation.

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