Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. What is real-time customer engagement?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

SEPTEMBER 16, 2022

Product-focused companies want to create the best products and become leaders in their market. How to be a customer-focused company: Create user personas and empathy maps to understand your customers better. Track metrics like CSAT, CLV, CRR, NPS , and churn rate to understand how well your strategies are working.

User Testing 97

User Testing Customer Feedback Customer Experience Feedback Software 97

Usersnap

AUGUST 20, 2021

If the same has happened to you, then you’re probably asking yourself: how should I most effectively use the customer feedback that comes in to make better business decisions? It’s the voice, emotions, and insights of how your customers experience your product. That gold mine list of feedback turned into a mine field?

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

SEPTEMBER 29, 2022

In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Read along to learn how you can develop and implement this! Customer experience is the customer’s perception of you, while customer engagement is how you interact with those customers. We got you covered!

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Usersnap

JUNE 2, 2022

How about a website that is simple to navigate, and a seamless checkout process? How Do I Calculate Customer Effort Score (CES survey)? How Do I Calculate Customer Effort Score (CES survey)? But Wait… How Do I Measure Customer Effort Score? How Do I Calculate Customer Effort Score (CES survey)? Well done!

Product Research 52

Product Research Customer Experience User Testing User Friction 52

PMLesson's Ace the PM Interview

MAY 4, 2020

While there doesn't exactly exist a "typical" day in product management, you can expect to perform certain tasks based on the stage of your product. Product Management in the Product Lifecycle In the initial discovery stage, you can expect to be ideating with your peers and conducting user interviews to validate your ideas.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Userpilot

OCTOBER 21, 2022

In this article, we’ll discuss a few best practices on how to build a great user onboarding flow that attracts new customers and keeps them engaged throughout the customer journey. TL; DR. User onboarding is the process of helping new users understand how your product works. Provide contextual guidance through UI feedback.

Feedback Software 71

Feedback Software Onboarding KPIs UX User Testing 71

Userpilot

FEBRUARY 2, 2023

In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates. Customer satisfaction surveys allow you to understand how your customers feel about your company, determine areas of improvement and maintain customer loyalty.

Customer Satisfaction 93

Customer Satisfaction Product Research Feedback Software Research Software 93

Userpilot

SEPTEMBER 30, 2022

Every SaaS company implements UI updates from time to time, but how should they announce UI updates to customers without overwhelming them? In this article, we’ll share actionable tips on how to announce product updates to your customers to drive product growth. Get a Userpilot Demo and see how you can get started today!

Feedback Software 97

Feedback Software Research Software User Testing Customer Feedback 97

Userpilot

AUGUST 24, 2022

How user journey maps can facilitate customer education : List all the important touchpoints and set goals across them, then continuously analyze to find friction areas and provide solutions. Retention is a precursor to loyalty and advocacy—customers can only become raving fans after they engage with it and experience value.

Feedback Software 89

Feedback Software User Testing Customer Experience Customer Feedback 89

Userpilot

JUNE 28, 2023

But the big question remains: how do you know what in-app communication to implement and when to trigger them in the user journey? How in-app marketing benefits users: Unlock your product’s total value: The thing about B2B users is they rarely have time to explore your product and adopt all its features on their own.

Feedback Software 93

Feedback Software Analytic Tools User Testing Product Research 93

Userpilot

JULY 29, 2019

They fail to position themselves on the market clearly and instead of creating their own ‘blue ocean’ (if you haven’t read ‘The Blue Ocean Strategy’ – you should!) – and, as a result – often fail to sell a great product. Not because of the product itself – but how it was positioned on the market.

Feedback Software 95

Feedback Software Positioning Reporting Tools Strategy 95

Userpilot

SEPTEMBER 1, 2021

This blog post is all about building the perfect engagement funnel so you can increase your activation rate. Send messages based on how users are progressing through your product and in-app behavior (always use segmentation). How the hell is this possible, you might ask? “It’s cheaper to retain customers than acquire new ones”.

Analytic Tools 93

Analytic Tools Research Software Data Visualization Customer Experience 93

Userpilot

SEPTEMBER 20, 2022

In this guide, we’ll discuss what the word-of-mouth marketing strategy is, why it is advantageous, and how you can drive it. Not only are fans of your brand delighted to use your product, but they also seize every opportunity to discuss it with others. We’ll also consider some famous SaaS word-of-mouth marketing examples.

Feedback Software 86

Feedback Software Branding Customer Experience User Testing 86

Gainsight

MAY 21, 2021

So, I couldn’t wait to dig into a big question: “How should Gainsight, aka THE Customer Success company, be onboarding their own customers differently?” But I’m glad to report that the early days of sending our clients an Excel template while asking them “how do you prefer to implement Gainsight?” Off to the Races. Coincidence?

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52