Userpilot

JANUARY 16, 2024

Use ChatGPT as a brainstorming partner for product ideas , feature ideas, product names, etc. ChatGPT can create broad multi-year roadmaps that prioritize the most critical feature requests , ideas, or improvements. Ask ChatGPT to identify the best KPIs for measuring the success of a new feature.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

The Product Coalition

FEBRUARY 20, 2023

A lot of startups think they have PMF and try to enter the growth phase prematurely — usually due in part due to VC pressure to grow or simply not having a way to measure and validate how strong your PMF is — which can be disastrous. On top of that, no one seems to have a quantitative definition for how to measure it.

User Testing 170

User Testing Product Research Product Marketing Customer Feedback 170

Userpilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Confused about trying to understand SaaS roles? That’s perfectly normal. Average salary: $191,286/yr.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? TL; DR Product health metrics are the key performance indicators that measure a product’s performance and success. Conversion rate measures the percentage of users performing the desired action.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 97

Userpilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Using feature tags to understand how users interact with your core features.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. How do they differ?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. The pre-launch phase establishes the groundwork for a successful launch. What is a product launch?

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

JUNE 26, 2023

Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. How to select the right metrics?

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. What is product adoption?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Product Research 98

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS?

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

The Product Coalition

JUNE 3, 2021

Check out the 10-minute video version of this blog post. When you start to understand the world better, when the whys seem less mysterious, you gain confidence in how you navigate it. The successes will accrue. And more success means more time, less stress, and ultimately a more meaningful life. The data is inconclusive.

Feedback Software 172

Feedback Software Data Visualization Research Software User Testing 172

Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. UX KPIs are of two types: behavioral (what your users do) and attitudinal (how your users feel and what they say). What are user experience (UX) KPIs?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Here we will discuss how you can define product launch success and how to track, monitor, and improve it. TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market.

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Userpilot

JUNE 5, 2023

This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. It’ll also consider the different stages of the funnel and how to track/optimize funnel performance.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 95

Userpilot

AUGUST 16, 2023

TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. Measure retention to understand user behavior and how many users are completing adoption. Measure retention to understand user behavior and how many users are completing adoption.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

JUNE 19, 2023

How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Tracking product usage of retained users over time enables teams to identify successful user behaviors. What is cohort retention analysis?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Customer Feedback 98

Userpilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. We’ve got you covered!

Onboarding KPIs 97

Onboarding KPIs Feedback Software Analytic Tools Research Software 97

Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches.

Product launches 98

Product launches User Testing Product Research ChatGPT 98

Userpilot

JULY 30, 2023

While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. How to calculate customer acquisition cost?

Customer Experience 98

Customer Experience Customer Feedback User Testing Data Visualization 98

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. OKRs are both team-focused and organization-focused.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

MAY 29, 2023

So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. In this article, we’ll go through how to read a retention table and explore different retention analysis alternatives. Each data point in a retention table represents a specific measurement of user retention.

Data Visualization 97

Data Visualization Customer Experience Analytic Tools Customer Feedback 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Create a customer success playbook for each stage.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. In this article, we’ll discuss 10 analytics dashboard examples.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? How to track and identify potential churn issues: Measure customer satisfaction across the user journey. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. You’ve opened the right link!

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Business of Software Conference

OCTOBER 23, 2019

BoS is rare for how much it encourages community. My interest was piqued at the beginning of the day when April Dunford gave an entire talk on how to position for growth (she’s literally written the book on it, which you can buy here). What if we were using OKRs to measure our opportunities? BoS2019 was no different.

Blog 45

Blog User Friction Customer Experience Events 45

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? Here are 15 customer success tactics: Learn about your customers with welcome surveys.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 12, 2022

What are the best practices for new product announcements? What tools and channels can a product manager use to effectively announce new products or features? Let’s dive into how, when, and where to announce your new products or features to increase their adoption and your customer base.

Feedback Software 98

Feedback Software Research Software Product launches User Testing 98

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. Use feature tagging to track feature usage.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Usersnap

OCTOBER 3, 2023

Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. UX measurement ensures products align with user expectations, fostering loyalty and retention. Various UX measurement frameworks exist, including HEART, SUS, NPS, and CES. How to use the HEART Framework – Practical Examples 1.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Userpilot

MAY 22, 2023

Key metrics for measuring customer experience efforts are Net Promoter Score , Customer Satisfaction Score , and Customer Effort Score. How to build a CX strategy? Let’s see how you can build an effective CX strategy. Measurable: Your goals should let you track the progress toward set goals.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Userpilot

DECEMBER 22, 2022

There’s a saying that in the modern world, ‘data is the new oil’ For any savvy product manager, onboarding metrics are some of the most valuable data you can get your hands on. The feature adoption rate tells you how widely a particular feature is used (as part of product adoption). Ready to get into it?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Track in-app feature usage to identify and remove friction points.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97