Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create different formats of resources.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

JANUARY 16, 2024

Still, harnessing the power of ChatGPT requires the use of creative prompts. Still, harnessing the power of ChatGPT requires the use of creative prompts. Use ChatGPT to learn as much as possible about your rivals and your target market. Use ChatGPT as a brainstorming partner for product ideas , feature ideas, product names, etc.

ChatGPT 99

ChatGPT Data Visualization Onboarding KPIs Research Software 99

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI can greatly improve the customer experience.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Customer Experience 93

UX Planet

MARCH 17, 2024

If you are into video production, then you’ve probably heard of text-to-video AI. For example, take a look at this clip: [link] Recently, OpenAI announced Sora: a new version of video-generating AI. In a couple of years, people will get used to video generation just like they got used to ChatGPTs.

Data Visualization 74

Data Visualization Analytic Tools Artificial Inteligence Generative AI 74

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 97

Data Visualization Analytic Tools Research Software Customer Experience 97

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo Feedback is a module for collecting and managing customer requests.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. The article explores how you can use AI user onboarding to drive your product success. AI can be used at all stages of user onboarding. Want to see how?

Artificial Inteligence 90

Artificial Inteligence User Testing Feedback Software Analytic Tools 90

UX Planet

DECEMBER 26, 2023

The presence of AI in UX design has been increasing and several innovative tools have emerged with the focus to help designers through their process. Top AI Tools for 2024 Lets start listing down some of the Top AI Tools for Designers to Explore in 2024. UX Pilot AI Source: www.uxpilot.ai

Research Software 86

Research Software Feedback Software Data Visualization User Testing 86

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Customer Experience 88

Customer Experience Customer Feedback Feedback Software Analytic Tools 88

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. The average resolution time is about 24 hours, but varies by industry and past experiences.

Customer Experience 96

Customer Experience Onboarding KPIs User Testing Customer Feedback 96

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. All of these concerns can be easily resolved with AI in customer service.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. It can take many forms, from automating mundane tasks to completely reimagining how a company operates. What Is Digital Transformation?

Artificial Inteligence 136

Artificial Inteligence Data Visualization Analytic Tools Research Software 136

Userpilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Most companies use all 3 strategies to some extent. Let’s dive right in!

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

Userpilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. From communication to automation, the latest updates in AI are genuinely bridging the gap between science fiction and reality. Marketing AI best practices. AI-powered marketing tools.

Data Visualization 72

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 72

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Card sorting and fake door testing are useful testing methods before the product launch.

User Testing 88

User Testing Product Research Customer Experience User Experience 88

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Product Research 97

UX Studio

OCTOBER 4, 2023

Despite its decades-long history, most of it is still in its infancy, but as technology is developing, AI will very soon have its own and well-deserved place at the table – if not already. Let’s dive a little deeper to see how we can benefit from this beautiful friendship between artificial intelligence and UX writing.

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Artificial Inteligence UX Research Software Data Visualization 73

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. How do you make sure you’re delivering the best of the best? Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it.

Customer Experience 96

Customer Experience User Testing Customer Feedback Embedded Analytics 96

Usersnap

SEPTEMBER 19, 2023

Imagine the idea of having a magical crystal ball that reveals the deepest thoughts and desires of your customers. Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! No more guessing games or deciphering cryptic customer feedback.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

DECEMBER 22, 2021

Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will we see a rise of AI-powered product personalization ? Will data privacy, culture and company values matter to customers more than ever, up to the point of swaying an their product decisions?

Analytic Tools 142

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 142

The Product Coalition

SEPTEMBER 6, 2021

Artificial intelligence or “AI” is human intelligence possessed by a machine. It needs machine learning and components of AI to work. AI is highly used in many sectors for the management of the work and operating the work more efficiently. AI technology is commonly used in phones, computers, and wearable devices.

Artificial Inteligence 125

Artificial Inteligence Research Software Technical Review User Testing 125

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 97

User Testing Product Research Customer Feedback Feedback Software 97

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Gainsight

NOVEMBER 20, 2019

Let us introduce you to the mantra, “Stay thirsty my friends.” To you this may sound like the tagline of a famous beer commercial , but to us, it’s a core value that we live by every day. To you this may sound like the tagline of a famous beer commercial , but to us, it’s a core value that we live by every day.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

JUNE 30, 2023

Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers.

Research Software 92

Research Software Analytic Tools User Testing Onboarding KPIs 92

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? GPT-3 generates human-like text using pre-trained algorithms. Let’s dive in!

ChatGPT 122

ChatGPT Customer Experience Research Software Artificial Inteligence 122

Userpilot

NOVEMBER 16, 2022

How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. Let’s get started.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

SEPTEMBER 28, 2022

How can product managers use it to develop better products? Anticipatory design focuses on predicting user needs before they even experience them. When that happens, the solutions are ready and available to use. This improves overall customer satisfaction. What is anticipatory design? Let’s get to it!

Data Visualization 93

Data Visualization Feedback Software Customer Experience Customer Feedback 93

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 97

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 97

Userpilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. You’d need to spend a lot of time finding good content creators if you just decided to learn about CX and customer engagement. Simon Sinek’s take on the “service” part of customer service.

Customer Experience 89

Customer Experience Customer Feedback Feedback Software User Testing 89

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Product Research 87

UX Planet

FEBRUARY 19, 2024

Streamlining Your Design Workflow with Musho and UX Pilot in Figma AI technology, especially AI-powered tools, is changing our design process. Chatbots like ChatGPT, ‎Gemini, and Claude help us work more efficiently and allow us to think outside the box and come up with creative solutions.

ChatGPT 63

ChatGPT UX User Testing Workshop 63

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Feedback 93

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. TL;DR A feature release involves adding and launching feature improvements or new functionality to a product.

Onboarding KPIs 88

Onboarding KPIs Feedback Software User Testing Product Research 88

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Lenny Rachitsky

APRIL 4, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Vanta —Automate compliance. For example, Dharmesh measures “laughs per minute” (LPM), a metric commonly used by stand-up comedians. Define your metrics: Identify specific metrics that matter to you.

CTO 48

CTO Data Visualization Embedded Analytics Reporting Tools 48