Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Cultivating a high retention rate will set you up for long-term success. What is Customer Retention?

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JUNE 9, 2022

Once you complete a customer profitability analysis, you will recognize the best customer segment you should target to maximize annual profit and ways to improve customer retention strategy and reduce customer costs. Increase product improvements efficiency. Improve customer retention. Think of it as Gross LTV.

Customer Experience 52

Customer Experience Customer Feedback Onboarding KPIs Data Visualization 52

Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. That is why you want to approach SaaS growth by focusing on what sticks with customers and what can multiply. Let’s g(r)o(w)! ?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. Let’s look at the most important customer success KPIs for your SaaS product. Moreover, KPIs are vital inputs for improvement.

Feedback Software 105

Feedback Software Analytic Tools Customer Experience User Testing 105

Gainsight

NOVEMBER 10, 2021

Let’s face it: Successful SaaS companies don’t operate the way they used to. And in the modern SaaS world, that means mastering product-led success. . One reason is that it fits perfectly into a SaaS market that has undergone a massive shift in recent years. But for the most part, the SaaS world doesn’t work that way anymore.

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

Userpilot

DECEMBER 3, 2021

Does the SaaS magic number sound rather mysterious? Today we’re going to talk about what the SaaS magic number is, how to calculate it, and what effects it can have on your business. The SaaS magic number is used to measure the results for every sales and marketing dollar spent. What is the SaaS magic number?

Onboarding KPIs 105

Onboarding KPIs Customer Experience Product Research Demo 105

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Net Promoter Score (NPS) survey builder and analytics. You can’t stand still in the competitive SaaS market. Userpilot features: Net Promoter Score (NPS).

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for user engagement analysis depending on the different criteria that different SaaS companies may have.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

DECEMBER 18, 2018

Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. If you have a SaaS business, onboarding emails can welcome new users to your product and educate them on its use. Create a signup form.

User Testing 150

User Testing Analytic Tools Customer Experience Research Software 150

Userpilot

OCTOBER 30, 2023

Looking for a good user analytics tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for user analytics depending on the different criteria that different SaaS companies may have. Let’s compare them!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Roadmunk

JULY 20, 2017

At a SaaS company, metrics can be even more muddled for PMs. Since SaaS business models aren’t super traditional and revenue/growth is measured in recurring units, there’s a ‘special’ subset of metrics for PMs to manage. Being a SaaS company ourselves, we want to help. When is this metric useful for SaaS PMs? Quick Ratio.

Customer Experience 74

Customer Experience Product Management Product Manager Technical Review 74

Mixpanel

AUGUST 3, 2023

How can you align retention goals between teams? On the other hand, sales, revenue, and customer activation and retention often depend on the strategies a marketing team uses. Users sign up, but it’s unclear which channels contribute to the highest retention. Retain your users How can you develop a customer marketing strategy?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

How can you align retention goals between teams? And, on the other hand, sales, revenue, and customer activation and retention are often dependent on the strategies a marketing team uses. Users sign up, but it’s unclear which channels contribute to the highest retention. What do your best customers have in common?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

FEBRUARY 23, 2021

Nothing matters more than retention 2. More than one expert we spoke to pointed to Lenny Rachitsky’s definition matrix, which optimizes for retention, growth, and profitability. We’ll call them “6 things about measuring product-market fit”, and we’ve captured and categorized them below: Nothing matters more than retention.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Mixpanel

AUGUST 3, 2023

How can you align retention goals between teams? On the other hand, sales, revenue, and customer activation and retention often depend on the strategies a marketing team uses. Users sign up, but it’s unclear which channels contribute to the highest retention. Retain your users How can you develop a customer marketing strategy?

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

Brian Balfour

JUNE 20, 2017

Preface by Brian Balfour: I rarely accept guest posts on this blog, but this opportunity was too good to pass up. Patreon is a platform that allows people who make things -- everything from music to blog posts to journalism to comics -- to to run a membership business for their fans. My immediate response, holy f*ing YES!!!!

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Business of Software Conference

JUNE 19, 2020

I started ProfitWell about seven years ago – a little bit of background on us we basically help subscription and SaaS companies with the hard parts of subscription growth; and what I mean by that is we have a couple of different tools that basically help with kind of the gnarly areas of trying to grow a business. Applause].

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52

Userpilot

SEPTEMBER 20, 2021

It might seem ludicrous how many SaaS apps you can try for free these days. Product-led growth is a popular SaaS go-to-market strategy that uses the product itself to drive customer acquisition, activation, conversion, and retention. It’s called product-led growth. What is product-led growth?

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Analytic Tools Research Software Feedback Software Onboarding KPIs 98