Userpilot

MAY 2, 2024

Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. For example, contextual in-app guidance. Customer retention is vital for product success and business profitability. That’s one question we discuss in the article. Let’s dive right in!

Onboarding KPIs 90

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 90

Userpilot

MARCH 23, 2023

There are nine user onboarding examples we gathered from other SaaS companies, and they include the following: Userpilot, where you can customize your product experience , dive into each step of the onboarding checklist at your own pace and return to our in-app resource center if needed.

User Testing 80

User Testing Customer Experience Data Visualization Demo 80

Userpilot

JUNE 19, 2023

Mobile compatibility so that learners can access the resources on the go and from different kinds of devices. Integrations with other tools like video conferencing apps or HR software. What factors should you consider when choosing a SaaS learning management system to support your customers and employees?

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Systems Review 92

Userpilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. Userpilot is a product adoption platform that allows you to automatically localize your in-app messages , surveys , and resource center materials. Let’s get right to it. The process includes translation.

Research Software 88

Research Software Analytic Tools User Testing Onboarding KPIs 88

Userpilot

JUNE 29, 2023

Userpilot is a powerful platform that makes it simple to create resource centers, contextually relevant guides, and more. Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team. What is user documentation?

Document 90

Document Analytic Tools Feedback Software User Testing 90

Userpilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Also known as customer training, it involves providing resources to help you onboard, train, and retain existing or new customers. Userpilot blog welcome mail. Step-by-step guides.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

APRIL 26, 2022

Curious about the Pendo Resource Center? Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. Let’s examine Pendo to see if its solution can serve the purpose of a modern Resource Center.

Embedded Analytics 97

Embedded Analytics Analytic Tools Feedback Software Data Visualization 97

Userpilot

MARCH 29, 2022

Designing a help center for your software can be tricky if you don’t know what elements you should include in that. But what is a help center and how does it compare with other similar terms? In today’s article, we will be listing some inspiring help center designs that will make you stand out. What is a help center?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Customer Experience 97

Userpilot

MARCH 9, 2023

You can also easily create in-app guides and customize them in the Visual Design Studio. The in-app guides included in the free plan are banners , lightboxes, tooltips , and walkthroughs. Note, the list doesn’t include checklists or the resource center functionality. Appcues is a better option than Pendo for mobile apps.

Data Visualization 95

Data Visualization Software Review Analytic Tools Feedback Software 95

Userpilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. More importantly, how can marketing teams maximize it?

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

Userpilot

MAY 24, 2022

A chatbot is a software app built to automate conversations, that uses AI and predefined answers meant to replace a live human support agent. A knowledge base , also known as a help center or resource center, is a hub or useful resource meant to guide and help users in engaging with a product. Let’s get started.

Feedback Software 95

Feedback Software Reporting Tools Customer Experience Data Visualization 95

Userpilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. How to prevent churn by identifying at-risk customers? Let’s dive in! What are at-risk customers?

Customer Feedback 97

Customer Feedback Feedback Software Customer Experience User Testing 97

Userpilot

JULY 21, 2022

Without good product onboarding and high-quality resources, you’ll get more support tickets than you can handle—hence you need to offer both self-service support and human assistance. Some ways to offer bad customer service include: Having an old-fashioned call center and still giving scripted answers. Increased activation.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app. Most of them are limited to goal tracking and in-app experience performance tracking. Maybe something completely else? Book the demo!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

AUGUST 31, 2022

Deliver “raving fans” customer service with an on-demand resource center. Remove friction with in-app guidance. Brands that know how to create raving fans will always take the lion’s share of customers. Sounds too good to be true? We see it all the time on social media. There’s a difference.

Feedback Software 90

Feedback Software User Testing Customer Experience Onboarding KPIs 90

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. User trials need an onboarding phase: you can’t just dump new users into your app without a structure. Some are optimized for maximizing app usability, others for conversion.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

NOVEMBER 28, 2022

The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Embed your guides inside a resource center to make it readily accessible.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Embedded Analytics 96

Userpilot

DECEMBER 3, 2022

Collect customer feedback with in-app surveys. Improve user experience by triggering contextual in-app flows with images and videos. In-app resource centers allow customers to resolve their issues, reducing friction and increasing satisfaction. The good news? How to identify opportunities to improve your UX design.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

MAY 31, 2022

The main difference between reactive and proactive support is that the former waits for customers to reach out with an issue for you to resolve, but the latter identifies potential problems before they happen and suggests solutions to customers, saving time and resources. This will reduce confusion when the customer begins using your app.

Feedback Software 95

Feedback Software Reporting Tools User Testing Customer Feedback 95

Userpilot

JULY 21, 2022

Create an in-app resource center and offer self-service support on-demand. Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. Keep reading! Let’s get started! What is customer experience (CX) in SaaS?

Feedback Software 91

Feedback Software Reporting Tools Customer Experience Data Visualization 91

Userpilot

JUNE 22, 2023

Using in-app surveys to collect and analyze customer feedback. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Userpilot

MAY 3, 2023

Product usage and user behavior data , for example, guide views, poll responses, and resource center views. Mobile-specific data, like app or OS version. Is Pendo onboarding functionality any good? This is the main question we tackle in the article, so if you’re after this answer, you’re in the right place!

Onboarding KPIs 97

Onboarding KPIs Software Review Analytic Tools Data Visualization 97

Userpilot

MAY 22, 2023

Segment users based on their in-app activity, JTBDs, and product usage data. Then, exploit in-app communication channels such as tooltips and modals to provide ongoing support. Create a personalized in-app resource center to help users find solutions relevant to their use case.

Customer Experience 81

Customer Experience User Testing Feedback Software Customer Feedback 81

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience. It aims to track in-app activity and identify trends in user behavior. Book a demo now to get started.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

MARCH 3, 2022

A knowledge base, also known as help centers , describes a collection of resources that helps answer your customers’ questions. Good knowledge bases share common attributes: they help users find their own answers, they have strong search functionality, they are user-friendly, and offer multiple types of resources.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

MAY 22, 2023

Offer self-service support in multiple formats and an in-app resource center. Create customer empathy maps An empathy map consists of a square with four quadrants and the user in the center. This article guides you to make an excellent CX strategy with best practices and tips. Let’s start! Empathy map.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Product Research 82

Userpilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Why is an Intercom alternative needed?

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

Userpilot

JULY 31, 2023

Provide self-service support with a resource center. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email. Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials. Automate support with contextual in-app support. Let’s get started. What is after-hours support?

Embedded Analytics 91

Embedded Analytics Customer Experience Customer Satisfaction Software Review 91

Userpilot

APRIL 28, 2022

Product tours and in-app guides are also important tools to increase engagement. Userpilot is a powerful no-code tool with huge customization capabilities and can offer better value for money when it comes to building in-app guidance. Both apps offer checklists – but for Pendo, they are only accessible via the Resource Center.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

MAY 31, 2023

To improve the experience of a customer’s self-servicing answers, you can train a chatbot on your resource center to recommend the right articles. AI-powered tools that help you improve customer experience: Userpilot’s new AI writing assistant helps you generate, edit, or improve content for onboarding in-app messages.

Analytic Tools 86

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 86

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Activation stage : Reaching the activation point, discovering a new feature, and asking for help or using a resource center. You can use these tools to track customer touchpoints in the app. Acquisition.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

MARCH 17, 2024

Consequently, you would have to invest more resources in your organic strategy. You can track essential metrics across all digital channels, like blogging and email marketing , and check how multiple channels perform together. This suggests that the company should shift resources from Facebook to Google Ads to be efficient.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Dashboard 91

Userpilot

NOVEMBER 22, 2022

Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. In-app help centers give customers self-sufficiency, while also making sure they can keep moving forward when they get stuck. With a well-defined customer education strategy.

Education 94

Education User Testing Customer Feedback Customer Experience 94

Userpilot

JULY 24, 2023

Zendesk communicates with external apps via API, so creating integrations is easy. With the AppFollow integration, you can monitor customer feedback across all major app stores. SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively.

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Feedback Software 84

Userpilot

JUNE 30, 2023

Introduce new features to existing customers with in-app banners. Userpilot has a progress bar on the onboarding checklist and offers a comprehensive in-app resource center. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Customer Experience 83

Customer Experience Customer Feedback Feedback Software Analytic Tools 83

Userpilot

MARCH 17, 2022

In-app guidance is one of the best ways to train customers, but you should have a strategy before you start. In-app resource centers also work well because it means making on-demand help available to existing users at all times. Let’s get started! This can be done through live webinars or 1-on-1 calls.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105