Userpilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel. These range from landing page conversion journeys to in-app onboarding journeys. Identify friction areas.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

User Testing 76

User Testing Customer Experience Data Visualization Demo 76

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 92

Onboarding KPIs Customer Experience Data Visualization Certifications 92

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? Product engagement refers to the extent of interaction users have with your product. It features an in-app help center, advanced segmentation, and in-app interaction monitoring functionality. Ready to get started?

Onboarding KPIs 95

Onboarding KPIs Analytic Tools Strategy Customer Experience 95

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 89

Feedback Software Customer Experience User Testing Customer Feedback 89

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Additionally, you can track feature usage to find how users interact with existing and new features.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Reporting Tools 100

Userpilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. Userpilot onboarding checklist.

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

OCTOBER 4, 2022

Customer activation describes the phase (typically in an onboarding process ) where your users begin to experience value from your product. Minimum viable onboarding is an effective way of helping your customers start achieving their product goals and objectives sooner. Implement a minimum viable onboarding playbook.

User Testing 85

User Testing Customer Experience Customer Feedback Data Visualization 85

Userpilot

JUNE 8, 2023

After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Using historical event data helps you effectively create user segments for secondary onboarding and offer upsells through in-app messages.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Events 85

Userpilot

MAY 22, 2023

Use interactive walkthroughs to show users how your product works and introduce them to new features. Reduce the time to value using personalized onboarding checklists. Then, personalize their onboarding and user experience accordingly. Use interactive walkthroughs to drive value realization.

Customer Experience 76

Customer Experience User Testing Feedback Software Customer Feedback 76

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. Leverage secondary onboarding to deliver value continuously.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Customer Experience 86

Userpilot

JULY 31, 2023

13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Use interactive walkthroughs to improve feature adoption and drive value. Userpilot’s onboarding checklist.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding.

Customer Satisfaction 95

Customer Satisfaction User Testing Data Visualization Customer Experience 95

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Who can we turn to for some inspiration?

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

MAY 17, 2023

TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information. Let’s dive in! What is product experience (PX)?

Customer Experience 87

Customer Experience User Testing Analytic Tools Feedback Software 87

Userpilot

JUNE 30, 2023

Use interactive walkthroughs to guide users and boost onboarding engagement. Elevate customer experience by offering 24/7 customer support with interactive self-serve guides. Kommunicate’s interactive walkthroughs to drive user actions. This is how Figma offers its users an interactive walkthrough.

Customer Experience 79

Customer Experience Customer Feedback Feedback Software Analytic Tools 79

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Research Software 90

Research Software Onboarding KPIs Data Visualization Customer Experience 90

Userpilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Tracking customer interactions to understand user behavior and identify common trends. Onboarding checklist in Userpilot. Why is time to resolution important?

Customer Experience 87

Customer Experience Onboarding KPIs User Testing Customer Feedback 87

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

OCTOBER 11, 2022

Ways to handle dissatisfied customers: Make customers feel valued from the start using an onboarding process. Reduce time to value using interactive walkthroughs and demo content. Use in-app help to remove friction and improve customer onboarding. Poor customer service representative interactions.

Customer Feedback 93

Customer Feedback Feedback Software Customer Experience User Testing 93

Userpilot

FEBRUARY 7, 2023

Combining all of them to create an interactive walkthrough can make the onboarding process go a lot smoother for new users. These contextual tooltips can be used to drive feature discovery, secondary feature adoption, and streamline the overall onboarding process for new customers. What is in-app communication?

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

NOVEMBER 22, 2022

Interactive walkthroughs also help show customers how to make the most of your product, helping them become more successful. Onboarding checklists contribute to faster customer activation – customers are given a set of tasks to complete that will lead them to value. What are the benefits of a customer education strategy? Sales team.

Education 91

Education User Testing Customer Feedback Customer Experience 91

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for primary onboarding: Greet users with welcome messages.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Customer onboarding is the process of guiding users through your product and showing them how everything works.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

JULY 20, 2023

Poor onboarding. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value. Use an onboarding checklist to drive users toward activation. Leverage secondary onboarding to unlock extra value. Bad customer service.

Customer Experience 85

Customer Experience Feedback Software Analytic Tools Data Visualization 85

Userpilot

SEPTEMBER 28, 2022

Kommunicate uses user data to identify friction points and contextual interactive walkthroughs to smoothen the user journey. Let’s look at the Notion branched onboarding flows. Notion’s branched onboarding flows are a good example of anticipatory design. Each of the options takes them down one of the onboarding flows.

Data Visualization 85

Data Visualization Feedback Software Customer Experience Customer Feedback 85

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use onboarding checklists and personalized walkthroughs to drive users to the activation point at the conversion stage. What role does customer lifecycle management play in SaaS?

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

JANUARY 29, 2023

Kontentino’s onboarding segmentation helps them create a personalized customer journey and onboarding experience. Sked Social uses an onboarding checklist to drive product adoption. To help users get started with its product, Rocketbots deployed interactive onboarding walkthroughs. Good PX does the opposite.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Assign various user interactions to the customer journey stages: acquisition, activation, retention, referral, and revenue.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Experience 95

Userpilot

APRIL 29, 2022

These include using welcome screens, interactive walkthroughs, in-app guidance, etc. You can tailor in-app onboarding to make it more personal. You can use also interactive walkthroughs and an in-app knowledge base to help users get more value from your product. Here are some tips for you that you can use to close the value gap.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Customer Feedback 95

Userpilot

OCTOBER 31, 2022

Customer engagement refers to all interactions a user has with your product through its app or website. You can track customer interactions with the product, use session recordings, use heatmaps to see how customers behave in your app, and segment customers based on content engagement and the experiences they had, etc. Let’s go!

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

APRIL 14, 2023

A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Employee adoption: used within organizations to help onboard and train employees to use new software and support their digital transformation efforts. moment and adopt the product.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. The example we’ll explore from Airtable is primarily focused on app user onboarding. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that.

Customer Experience 95

Customer Experience Analytic Tools Customer Feedback Data Visualization 95

Userpilot

AUGUST 2, 2023

TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships. 12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Improve feature engagement with interactive walkthroughs.

Feedback Software 81

Feedback Software User Testing Customer Experience User Friction 81

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. Feature engagement in SaaS refers to observing user engagement and interactions with your product features to know what brings value to them. Gradually expose users to relevant secondary features in your product after primary onboarding.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

OCTOBER 10, 2022

Loom uses onboarding checklists to encourage users to get fully activated. Userpilot helps you nail your product marketing campaigns by: Providing lots of onboarding UI patterns and styling options for your interactive onboarding walkthrough. Kontentino provides interactive walkthroughs to guide new customers.

Feedback Software 92

Feedback Software Research Software Product Research User Testing 92