The Product Coalition

FEBRUARY 14, 2023

Site visitors (digital sign-ups) — people who interact with our loan calculator are more likely to sign-up. the metrics you really care about and how they interact. The key then is to build an effective self-serve environment so that as many folks as possible can go in search of insights “at the speed of thought”.

Data Visualization 147

Data Visualization Customer Feedback KPI Customer Experience 147

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Besides, 60% of customers prefer self-service anyway.

Embedded Analytics 94

Embedded Analytics Customer Experience Customer Satisfaction Software Review 94

Userpilot

JUNE 30, 2023

Use interactive walkthroughs to guide users and boost onboarding engagement. Elevate customer experience by offering 24/7 customer support with interactive self-serve guides. Kommunicate’s interactive walkthroughs to drive user actions. This is how Figma offers its users an interactive walkthrough.

Customer Experience 88

Customer Experience Customer Feedback Feedback Software Analytic Tools 88

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). when to mix self-service support with human interaction. when to mix self-service support with human interaction.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

MARCH 29, 2022

A help center is in-app self-service support built to solve common user problems. A well-designed help center guides the user and helps to reduce both customer churn and the cost of having many support agents. Good help centers are interactive, easily identified, and searchable. Let’s get started! What is a help center?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. Add interactive walkthrough guides in your help center, teaching users how to use specific features in a natural way. Self-service eases the workload of your customer support team. reduce impending support tickets.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

FEBRUARY 3, 2022

A friction-free sign-up flow creates a good first impression upon users and collects relevant data for serving authentic customers. Interactive walkthroughs guide users step-by-step by engaging them with specific product features to drive activation and feature adoption. Moment when they read your blog or check out your website.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

NOVEMBER 3, 2022

The truth is self-service support has come to stay. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. A good knowledge management process is essential to succeeding with self-service support. Sounds ridiculous?

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Intercom, Inc.

FEBRUARY 1, 2022

From trust comes loyalty and this is more likely to form from personalized interactions than generic responses. Empower your customers to self-serve. Every time a customer chooses to self-serve, your team is freed up to answer more complex queries. For example: Getting started guides for the beginner. .

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Userpilot

DECEMBER 10, 2022

In this guide, we’re going to go over the signs that it’s time to start scaling and the tangible steps you need to deliver a great customer service experience that retains users. Guide users to activation with interactive product walkthroughs that shorten the learning path and teach users by showing.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

DECEMBER 19, 2022

Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Use interactive walkthroughs to shorten the time to value. JTBD User segmentation.

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Product Research 97

Userpilot

APRIL 6, 2022

Use short contextual guides instead. Offer self-serve support so users can always have something to quickly run to when they’re stuck. First-time user experience is the sum of all new users’ experiences during their first interaction with your product. Imagine entering the museum, and there’s no guide at all.

Customer Experience 108

Customer Experience Feedback Software User Testing Customer Feedback 108

Userpilot

SEPTEMBER 8, 2022

Where do you even begin with the self-service support model? A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. A help center is a self-service support system designed to assist customers and help them find solutions to their problems within a product.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

The Product Coalition

NOVEMBER 1, 2022

To understand customer behavior in tourism, companies examine interactions amongst influencing elements. Predicting consumer behavior in tourism helps firms serve tourists better and meet their requirements during their stay. Personality is a part of self-concepts such as attitude changing, perception, and risk-taking.

Research Software 103

Research Software Feedback Software User Testing Travel 103

Userpilot

FEBRUARY 3, 2023

Employ interactive walkthroughs to guide users when they interact with a feature for the first time. Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. These dynamic guides are highly engaging. Feature tagging in Userpilot.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 25, 2022

Interactive guides are no longer nice to have. This article will cover the best practices and steps needed to implement interactive guides that engage customers. Two examples of the most popular interactive guides are interactive walkthroughs (which are very different from product tours) and in-app tooltips.

Research Software 95

Research Software Feedback Software User Testing Data Visualization 95

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Data Visualization 96

Userpilot

MARCH 17, 2024

Web analytics dashboard Web analytics dashboards use data generated by customers visiting and interacting with your website. For example, you can use digital marketing analytics to track how individual leads and prospects interact with your digital channels over time. Such insights guide your future marketing strategies.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Dashboard 94

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Linear tours only, no real interactivity. Appcues.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

AUGUST 30, 2023

Building a knowledge base to offer customer self-service and empower users with resources for common problems. Tracking customer interactions to understand user behavior and identify common trends. Guiding from the start lets you equip users with the knowledge and tools they need to navigate your product seamlessly.

Customer Experience 96

Customer Experience Onboarding KPIs User Testing Customer Feedback 96

Userpilot

JULY 18, 2023

Use interactive walkthroughs to contextually guide new customers. Offer self-serve support to remove friction. Use interactive walkthroughs to contextually guide new customers Interactive walkthroughs show users how to use a feature step-by-step. Interactive walkthrough example from Rocketbots.

User Testing 94

User Testing Feedback Software Data Visualization Customer Feedback 94

Userpilot

OCTOBER 31, 2023

In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. Automated onboarding is highly scalable, can be tailored to distinct segments , and offers self-paced learning. Self-paced learning : Lets users learn at their own pace. But it’s not your only option.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. But how can you make use of it? Let’s dive in.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

NOVEMBER 1, 2022

TLDR; Personalized customer service means giving a personal touch to customer interactions by acknowledging their individual needs and goals. People love the sound of their name, so have your customer support team address customers by name in their interactions. Personalized interactions contribute to higher customer engagement.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JULY 7, 2022

How do you manage customer interactions across all aspects of your product and ensure users are happy and satisfied? Read along to learn the types of interactions and best practices for each type. Positive customer interaction can reduce churn, and foster customer loyalty and referrals. How to interact well with your customers?

Feedback Software 96

Feedback Software Customer Experience Customer Feedback User Testing 96

Userpilot

AUGUST 24, 2022

Interactive walkthroughs and contextual tooltips are great for primary and continuous onboarding. A robust self-serve resource center means customers don’t have to wait in line for minor issues. You can use user interface feedback to contextually guide users. Don’t just use texts in your customer training.

Feedback Software 93

Feedback Software User Testing Customer Experience Customer Feedback 93

Userpilot

APRIL 29, 2022

These include using welcome screens, interactive walkthroughs, in-app guidance, etc. You can use also interactive walkthroughs and an in-app knowledge base to help users get more value from your product. And just like that, you fail to deliver value in the first interaction. Interactive Walkthrough.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

AUGUST 2, 2023

TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships. Improve feature engagement with interactive walkthroughs. Remove friction and elevate the customer experience with self-service support. Book a demo to learn more!

Feedback Software 90

Feedback Software User Testing Customer Experience User Friction 90

Userpilot

NOVEMBER 24, 2022

Step-by-step guides are the base of your documentation and a must-have if you want to enable product growth. This article will cover the key elements of a good product guide and the tools that can help you implement them. This article will cover the key elements of a good product guide and the tools that can help you implement them.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

APRIL 30, 2022

In this blog post, you’ll learn an honest opinion about both growth strategies. While product-led growth offers customers a self-service model to experience and learn the product for themselves, sales-led companies provide 1-on-1 assistance to guide all sales-qualified leads through every stage of their journey.

Feedback Software 103

Feedback Software User Testing Customer Feedback Customer Experience 103

Userpilot

DECEMBER 11, 2022

Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD. It employs self-serve measures like free trials , demos , or freemium to get users hooked on the product. Analyze user interactions and improve customer experience. Userpilot demo offer.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

SEPTEMBER 15, 2021

TL; DR. User engagement measures the quality and frequency of interactions users have with your software or product. Use interactive walkthroughs to educate the users about your product without boring them. User engagement in SaaS tracks and measures all the interactions your users have with your software.

Feedback Software 93

Feedback Software User Testing Customer Feedback Customer Experience 93

Userpilot

MAY 31, 2023

TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers. AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Want faster and improved content for your SaaS?

Analytic Tools 90

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 90

Userpilot

OCTOBER 20, 2022

That’s why this blog post shows you how to measure CSAT. This feeling stems from the customer experience with your product and interactions with service teams. Best time to send user satisfaction surveys : After a customer interacts with a feature for the first time. Give self-service options. Build a QA framework.

User Testing 97

User Testing Customer Feedback Feedback Software Customer Experience 97

Userpilot

APRIL 28, 2023

It saves time and resources and improves customer satisfaction by providing self-service support to customers. TL; DR A knowledge base helps your customers access product guides and find answers to their various queries about your product. What to include in self-service knowledge bases? Let’s dive in!

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Userpilot

JULY 25, 2022

You can start with the basic elements in a customer journey map template: significant milestones, customer interaction points, emotions, pain points, and solutions. Provide self-serve resources on your app or website to reduce friction and foster feature adoption. Customer interactions across each step of the journey.

User Testing 98

User Testing User Friction Feedback Software Analytic Tools 98

Userpilot

JULY 19, 2021

They also help to reduce customer support demands by deploying self-serve customer support through resource centers , interactive walkthroughs , guides, and onboarding flows. It provides companies with the capability to centralize customer interactions. This leads to low churn and improved overall growth.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98