Userpilot

MARCH 30, 2022

Making the decision to sunset a product can be difficult. When your efforts to improve user engagement fail, killing a feature or the entire product might be what you need. But first, you need to consider multiple teams and stakeholders, customers, and the overall impact it has on your business. Talk to your customers!

User Testing 98

User Testing B2B Onboarding KPIs Feedback Software 98

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. There are so many options that it’s easy to become overwhelmed and unsure of which method will work best for your circumstances. Usability testing is a subset of user research.

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User Testing Product Research Research Software Feedback Software 52

Userpilot

JANUARY 6, 2023

That is the question that many product managers and marketing managers need to tackle to choose the best pricing strategy for their SaaS products. That’s exactly what Jana Frejova , Product Marketing Lead at Spendesk Spendesk , discussed in her recent presentation at the Product Drive Summit 2022 organized by Userpilot.

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Customer Experience User Testing User Friction Product Research 98

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

DECEMBER 6, 2022

Product usage data plays a critical role in your organization’s growth. Understanding how customers are using your software is key to designing a better product that meets their needs. Access to this type of data can help you to locate bugs and friction in your app, enhance user experience, and retain more customers.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

The Product Coalition

FEBRUARY 1, 2016

It goes without saying that acquiring new customers for your business is critical to the growth of your company. It is especially true for companies that are launching new products into the market and have not determined an exact formula to grow their customer base. Some people call it a “Minimum Viable Product (MVP)”.

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Product Research User Testing Customer Experience White Paper 60

Mind the Product

APRIL 24, 2018

I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. We’d already launched two successful Mac utilities, but this was the first time we’d launched a SaaS-style product – Setapp provides access to over 100 Mac apps in one suite. What is our positioning?

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User Testing Customer Feedback Customer Experience Data Visualization 144

Alchemer Mobile

FEBRUARY 2, 2021

The good news? You don’t need a big budget or a dedicated marketing team to market your app. Whether you are focused purely on marketing or a dev/marketer jack-of-all-trades, we’ve put together a checklist of the 30 steps you can start taking today to master the mobile app launch and set your app for success for years to come.

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Userpilot

DECEMBER 15, 2022

By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. What is a good NPS score? How to use NPS data to make product improvements. Generally, a good NPS is 30+, but it differs by industry. You should use NPS data to improve your product.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

OCTOBER 15, 2022

Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

JULY 13, 2023

This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention. TL;DR A CSAT survey is a tool businesses use to assess customer perceptions and satisfaction levels regarding product functionality, customer support , and other aspects of the company. Ensure your survey questions are free of bias.

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Customer Satisfaction Product Research Feedback Software Customer Feedback 98

Userpilot

DECEMBER 13, 2022

The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?” The product NPS formula is % of Promoters – % of Detractors = Net Promoter Score. The product NPS formula is % of Promoters – % of Detractors = Net Promoter Score.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

NOVEMBER 5, 2022

How can product managers use it to test assumptions and uncover opportunities? These are the key questions that Susan Stavitzki, the Senior Product Manager at CarMax, discussed during her presentation at the Product Drive Summit this year. Using Discovery to Test Assumptions and Uncover Opportunities by Susan Stavitzki.

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Product Research User Testing Customer Feedback Customer Experience 98

UX Studio

SEPTEMBER 6, 2023

Think of it as your compass for navigating the world of B2B research. Think of it as your compass for navigating the world of B2B research. Whether you’re a fellow UX researcher, a creative UX designer, or a product person, we’ve got your back. So, let’s dive in. Probably not.

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User Testing Customer Feedback Research Software B2B 59

Userpilot

SEPTEMBER 28, 2022

Why does intuitive product design matter? Shouldn’t useful features be enough to propel your product to success? Unfortunately, nobody will use features that don’t provide excellent product experiences. Intuitive product design is the process of making products easier to use.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

SEPTEMBER 21, 2022

Your engineering and product teams team have worked vigorously on making product changes. Now it’s time to tell the world about the new shiny features and product enhancements, but you’re wondering how to handle it the right way. Why should you care about announcing product changes ? What are product changes?

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Feedback Software User Testing Product Research Customer Experience 98

Userpilot

FEBRUARY 20, 2023

If you make a good first impression with new users, you’ll make the rest of the process easier for your customer success team and reduce churn in the process. Creating multiple user personas will make it easier to split-test your onboarding emails and see what resonates with your core audience.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Centercode

FEBRUARY 20, 2019

Centercode has been running beta tests for over 18 years. That’s why we can say this on good authority: beta testing isn’t easy. For one, there is no “one size fits all” formula that works for every product, every company, or every customer. You can’t major in Beta Testing.

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User Testing Product Research Testing Feedback Software 66

Userpilot

JANUARY 4, 2022

Surely segmenting based on customer behavior will yield the best results for your marketing efforts. In this article we’re going to go over how using behavioral segmentation can increase customer lifetime value, grow your customer base, and boost brand loyalty through more contextual communication with your users!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 98

Userpilot

NOVEMBER 13, 2023

How can you craft a product launch email to build anticipation, supercharge your sales, and establish a strong connection with your target audience? Indeed, a successful product launch email campaign is essential to the success of your product growth strategy. A good email subject line is short and on point.

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Product launches Feedback Software Reporting Tools User Testing 103

Userpilot

AUGUST 30, 2021

What type of launch messages do you use when announcing new features or product enhancements? Should you go with in-app notifications or a product launch email sequence? The list we’re curated here has great examples of how to effectively announce what’s new in your product using in-app notifications and email.

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Feedback Software Messaging User Testing Customer Experience 98