Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 91

Feedback Software Research Software User Testing Customer Feedback 91

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. The blank slate is another aspect to think about: loading screens and templates help users get off to a fast start, as do personalized welcome pages. Microcopy helps set the overall tone and vibe of your SaaS.

Feedback Software 94

Feedback Software Research Software User Testing Customer Experience 94

Userpilot

AUGUST 2, 2022

If you’re looking for the best cancellation flow examples for SaaS, you’re in the right place. Examples of the best SaaS cancellation flow for inspiration. Believe it or not, a customer canceling their subscription with your SaaS is not the worst thing that could happen.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

MAY 30, 2022

There are different types of UI feedback you can use, most falling into one of these categories: – showcasing loading progress through loading screens. Check out the examples below and replicate them in your product. For example, when a user clicks on a button and nothing happens, it causes friction.

Feedback Software 73

Feedback Software User Testing Customer Feedback Data Visualization 73

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? In this article, we are looking at some really good UX design examples that will inspire UX designers. Good UX examples we cover: Good UX examples are characterized by simplicity, usability, and visual design. The three elements that good UX examples share are: Simplicity.

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Analytic Tools Feedback Software UX Data Visualization 109

Userpilot

JUNE 20, 2023

This is why testimonials are so important on landing pages. Include testimonials on landing pages to foster user trust. However, most UX designers will tell you that empty states are an example of poor UX. For instance, when users click a link, they expect a new page to load immediately.

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User Testing Customer Feedback Customer Experience UX 93

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Apple is the best example of a company with B2B marketing and B2C marketing. What are B2B marketing examples? Churn rate.

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B2B User Testing Research Software Analytic Tools 101

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? It also examines some good customer experience examples and how you can design one. Some notable customer experience examples include: Userpilot uses a dedicated product adoption school to familiarize users with its niche and product features. Consider a few of them.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

DECEMBER 21, 2022

The vanity metrics that you should avoid are the Number of Total Users and Time on Page/Session Duration as they don’t provide insight into business performance. Product analytics is a key asset if you want to grow your SaaS business. Bugs, slow loading times, etc., What is The Importance of Product Analytics?

Analytic Tools 94

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 94

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. In this article, we’re going to look at the onboarding experience for 11 different SaaS companies and draw out valuable lessons you can apply to your own onboarding flows. Great user onboarding flow examples.

Data Visualization 101

Data Visualization Customer Experience User Testing Customer Feedback 101

Userpilot

JULY 4, 2022

User experience is one of the factors contributing to the success of a SaaS product. Not showing a progress bar during multi-page signups- these increase drop-off rates. Not playing video tutorials inside the app- don’t make users go back and forth between your product and other web pages while they are trying to get help.

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Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

JANUARY 11, 2022

From a SaaS point of view, a poor user experience can sometimes mean the loss of a paying customer , or perhaps hundreds of them. From a SaaS company’s perspective, this is a disaster, especially if you are using onboarding software such as Userpilot. Here’s a great example of good Ux when it comes to checklists.

Analytic Tools 103

Analytic Tools Research Software UX Customer Experience 103

Userpilot

JANUARY 20, 2022

Looking at tooltip examples from other SaaS businesses is a great way to save yourself the time and hassle associated with trying to do it all from scratch. Here at Userpilot, we see a lot of tooltips every day, thanks to the hundreds of SaaS companies that we work with. Intercom tooltip example. What is a tooltip?

Onboarding KPIs 92

Onboarding KPIs Data Visualization Customer Experience User Friction 92

Userpilot

APRIL 20, 2023

Boosts your free-to-paid conversion rate: The lifeblood of all SaaS businesses is converting free users into paying customers. Typically, a SaaS with a high product adoption rate will result in lower churn and a greater retention rate over time. The consistent growth of daily active users is a healthy metric for any SaaS.

Analytic Tools 75

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 75

Userpilot

OCTOBER 11, 2022

It’s commonly used in game mechanics, social media, and SaaS products in general. Engagement/growth loops help SaaS companies to: Create more stimulating product interactions. Engagement loop examples: Asana uses a simple UI and onboarding process to help customers get used to the app. Increase product stickiness.

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Feedback Software Analytic Tools User Testing Customer Experience 83

Userpilot

NOVEMBER 28, 2022

Less load on your support agents—meaning the customer service team will have time to focus on more important tasks. Interactive walkthrough example from Rocketbots. These are aimed at educating prospects and new users on how to use a SaaS product. The average SaaS company has many use cases. User persona template.

Feedback Software 95

Feedback Software Customer Experience Analytic Tools Embedded Analytics 95

Userpilot

MAY 30, 2023

A quick CES survey can reveal touchpoints that require a lot of cognitive load on the user’s part. For example, consider the survey below. Example of always-on feedback widget (bottom right). An example of a welcome survey from Userpilot. Typical examples of SaaS include access to premium features and discounts.

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User Testing Product Research Customer Feedback Feedback Software 93

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? You may have the best product page and deploy search engine optimization (SEO), compelling ads, nice and easy-to-understand products, etc., Product conversion rate has more importance than most SaaS businesses give it.

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Analytic Tools Feedback Software Data Visualization User Testing 96

Userpilot

MARCH 20, 2020

I’ll also show you some real-world examples of in-app guidance to give you some inspiration. Real-world examples of great in-app guidance. That's why fewer SaaS companies are starting to include product tours as part of their onboarding. The more you can do to reduce cognitive load, the better experience you’ll provide.

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Customer Experience Data Visualization Document Demo 86

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. It includes the elements on your website, product pages, web applications, mobile experience, and more. Maybe there’s an issue with the loading time and navigational elements. How to identify opportunities to improve your UX design.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Some good examples of anticipatory design applications include: Canva uses anticipatory design to simplify and personalize user dashboards so they can create their artwork in less time.

Data Visualization 87

Data Visualization Feedback Software Customer Experience Customer Feedback 87

Userpilot

SEPTEMBER 21, 2021

If you’re not someone with a background in web development, figuring out the right modal UI design for your SaaS can be quite a headache. We will share modal design best practices with you, based on hundreds of discussions with other SaaS companies. In the SaaS world, they are most often used to create welcome screens.

Feedback Software 89

Feedback Software Customer Experience Customer Feedback User Testing 89

Userpilot

FEBRUARY 21, 2022

If you’re a savvy SaaS owner, chances are you’ll have heard about interactive user guides. A big part of that is making sure your users know how to get the most from your application (and in the modern world, that means more than creating a page with a load of support documentation). Let’s dive in!

Feedback Software 91

Feedback Software User Testing Customer Experience Onboarding KPIs 91

Userpilot

JANUARY 17, 2022

For example, do users get dizzy at the sight of your UI? Do your app pages load at a glacial pace? For example, automatically trigger an in-app message offering help to users who reply with a score of 1 to your survey. How to choose the best NPS Survey software for your SaaS biz. Register here. Hotjar NPS survey.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Software Review 96

Userpilot

NOVEMBER 16, 2022

Designed empty states: Empty states could result from application error or just that fact there’s nothing to display on that page since the user just got started. Either way, these blank pages can be scary to new customers, so try to fill your empty state with educational content or contextual guidance for the next step—don’t leave it blank!

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JANUARY 9, 2020

Product management has grown from strength to strength in recent years, fast becoming a vital area of any SaaS company. As the SaaS industry continue its rapid growth, the number of product managers is sure to increase further. This way you can gain real-life product management experience at a SaaS company. Credit: Neal Iyer.

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Customer Experience User Testing Product Management Product Manager 59

Userpilot

JUNE 8, 2022

Ultimately, this results in an increase in product adoption and helps you decide what features to include in your SaaS minimum viable or minimum lovable product (MVP or MLP). Example of User adoption stages. Happy path example from Tinder. Example of a funnel analysis in UX. High dollar critical journey. Source: Notion.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

MAY 7, 2021

The majority of SaaS users want to get what they want immediately, as opposed to waiting to speak with a member of your team. And how do you turn your SaaS product into a self-service solution? And how do you turn your SaaS product into a self-service solution? Why is self-service software growing popular in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Intercom, Inc.

OCTOBER 3, 2019

Every SaaS company should be sending a welcome email – not from the company or the team, but from a real person telling a bit of the company’s story and values. Don’t be The Cheesecake Factory , with a menu of services 24 pages long. If they’re still on the appetizer, don’t send the dessert course. Specialize.

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Onboarding KPIs Research Software Customer Experience Dashboard 143

Usersnap

JULY 18, 2022

Why Should SaaS Companies Adopt Floating Action Buttons? Why Should SaaS Companies Adopt Floating Action Buttons? At Usersnap for example, our floating action button feedback menu can be fully customized so that it fits the company’s brand (font, colors, size of button, button position, etc.). What you can expect ?? ??

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Feedback Software Research Software User Testing Customer Feedback 52

Userpilot

MAY 14, 2020

There’s something for everyone here, from MVPs and early-stage startups to scaling SaaS businesses. Aazar does a great job of describing these on his blog. You might, for example, want an onboarding flow to trigger when a user first reaches a specific page of your product. They’re proactive and reactive.

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Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

NOVEMBER 30, 2021

While it’s a relatively new term to enter the SaaS lexicon, there are already a number of choices on the market. Userpilot is a robust, code-free, and easy-to-use SaaS DAP tool that offers many of the same features as Appcues but for a much lighter price tag. Are you on the hunt for the perfect digital adoption platform (DAP)?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

eG Innovations

JUNE 14, 2019

This blog analyzes the pros and cons of each approach and discusses which approach would best suit your needs. Real user monitoring can be implemented in different ways: Many applications capture and report user experience (for example, with Citrix access, ICA latency is captured for each user session).

Customer Experience 75

Customer Experience Reporting Tools Customer Feedback User Experience 75

Userpilot

JANUARY 21, 2021

This is a topic we’ve covered many times before on this blog. Here’s how Salesflare does it, for example. So a user can – for example – be made to fill out their profile, connect their other accounts, add CRM data, etc – while they are learning how to do it. Source: salesflare.com. Source: appcues.com.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 80

Userpilot

FEBRUARY 15, 2022

Here are a few examples that showcase how a product manager’s job is different compared to a product ops manager: a product manager need data to make informed decisions: the product ops managers collect and analyze user feedback to facilitate the process. How does this look in practice?

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Data Visualization Analytic Tools User Testing Feedback Software 93