Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. Let’s begin!

Customer Feedback 98

Customer Feedback Data Visualization Product Research User Testing 98

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. What is a Net Promoter Score (NPS) survey?

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. Creating a positive first impression with a warm welcome message and data-backed onboarding. What is user trust?

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Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 98

Feedback Software Messaging Customer Feedback Customer Experience 98

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 96

Customer Feedback Data Visualization Feedback Software User Testing 96

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. As UX is a crucial element, it’s important for you to know what results in a poor user experience. Avoiding UX debt. What is UX design? Why is having a seamless UX design important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

Feedback Software 98

Feedback Software Messaging Onboarding KPIs Customer Communications 98

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. For example, when you send a message to a friend on WhatsApp. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

JULY 9, 2023

Usability vs. User Experience (UX). Thanks to the feature, the product team can create microcopy for their in-app messages quickly, efficiently, and to a higher standard. For example, you could trigger contextual surveys immediately after users interact with a newly released feature. CES survey created in Userpilot.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. A SaaS owner or product manager stands to gain a lot from launching a product survey.

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

MARCH 25, 2022

A continuous message testing process is essential for getting the most out of your product marketing efforts. But without running frequent tests or research on your messages, how can you know what language to use for conversions? In this post, you’ll discover the importance of message testing and how to get it right.

User Testing 98

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Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways. Let’s dive in!

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Want to see how? Book the demo.

Product Research 98

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Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. See if the users interact with key page elements to adjust marketing messaging and UX and drive conversions.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Customer Feedback 98

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

JULY 6, 2022

The UX onboarding process is a series of steps a user goes through when they begin using your product. Progressive onboarding is a UX design approach that gradually introduces new users to a product. What is the UX onboarding process? It’s more than just the sign-up process, it continues across the entire user journey.

UX 105

UX Customer Experience User Testing Data Visualization 105

Userpilot

MAY 17, 2023

User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Contextual in-app messages give users the information they need at the time they need. Slack collects user feedback with in-app surveys to inform PX improvements. Start by collecting customer data through a welcome survey.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. UX designers – to analyze user engagement patterns and optimize UX. What does this mean?

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Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

DECEMBER 3, 2021

It helps to not only improve the UX but also drive revenue. Ex-UX researcher at Google, Kerry Rodden, developed the HEART framework to map product goals with appropriate metrics and improve the UX. You can find these by using user surveys and Net Promoter Score (NPS) values. Build NPS surveys in-app without coding.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! If you’d like to see an example of a ready-made CES survey, come and use our CES survey template right away. How Do I Calculate Customer Effort Score (CES survey)? Tips for building CES Surveys When To Use CES VS. CSAT VS. NPS?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Userpilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product. Analyze and act on customer survey data to identify patterns and make data-driven strategies. Create welcome surveys in Userpilot.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

MAY 3, 2023

To onboard users, you can use a range of UX patterns : tooltips , lightboxes, banners , walkthroughs , and checklists. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. Pendo onboarding relies on UX patterns called Guides. Want to see Userpilot in action?

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Amplitude

NOVEMBER 26, 2019

Send out an internal survey. Download the UX of Data worksheet. Slack message 4:15am @channel Uh, it looks like revenue is down 50%!? Writing blog posts. Download the UX of Data worksheet. To identify owners, you’ll need to have conversations. Hold a workshop or small group sessions. Just decide yourself.

Data Visualization 137

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Userpilot

MARCH 25, 2024

To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) There are many different ways to get this data, including: Collect direct customer feedback with in-app surveys One way to determine what customers feel about your brand is to ask them directly.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? What is an onboarding survey? What should be included in an onboarding survey? Sample questions for onboarding surveys.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Product Research Data Visualization 52

Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. It’s great if your adoption platform allows you to create both quantitative and qualitative surveys, trigger them contextually and collect feedback passively. A good adoption solution requires an engagement layer for in-app guidance.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. CSAT survey in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JANUARY 26, 2023

Collect qualitative data with product usage analytics and user feedback surveys and use it to continuously improve your onboarding flow. Greet new customers with welcome messages – it humanizes the onboarding process. Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98