Userpilot

APRIL 28, 2023

TL; DR A knowledge base helps your customers access product guides and find answers to their various queries about your product. The product announcements inform your customers about the latest features or updates. The product announcements inform your customers about the latest features or updates.

Analytic Tools 68

Analytic Tools Feedback Software Research Software Data Visualization 68

Userpilot

OCTOBER 10, 2022

Userpilot organizes webinars to teach users how to use new features. Miro uses announcement modals to inform users of updated features, while Asana uses tooltips to highlight features that might be hidden. Used properly, the welcome screen positively impacts new user activation and satisfaction.

Feedback Software 85

Feedback Software Research Software Product Research User Testing 85

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Is the Pendo Resource Center feature available on the free plan? Guides List. Announcements.

Embedded Analytics 90

Embedded Analytics Analytic Tools Feedback Software Data Visualization 90

Userpilot

APRIL 30, 2022

You can leverage in-app messages to onboard new users , engage users, and reduce churn. Modals are great for welcoming new users, big feature releases, or announcements. Tooltips can provide contextual help/information about a specific feature in your app and guide users on what to do next.

Feedback Software 92

Feedback Software Analytic Tools Software Review Customer Feedback 92

Userpilot

JUNE 22, 2023

Using segmentation and tracking feature usage to measure engagement. Trigger new feature announcements and send webinar invitations to educate relevant user segments. You can monitor key user interactions, such as clicks , page activities, and engagement with specific features.

Data Visualization 79

Data Visualization Feedback Software Analytic Tools Customer Experience 79

Userpilot

OCTOBER 1, 2022

We’ve all been in this situation at least once: you open up a new website, and suddenly, you're bombarded with four different notifications simultaneously: a popup to accept cookies, a newsletter request banner, a live chat widget, and a banner ad. Announce new feature launches and product updates within the app.

Customer Experience 92

Customer Experience User Testing User Experience Customer Feedback 92

Userpilot

MARCH 6, 2024

To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. What distinguishes them is their focus. Product funnel.

Analytic Tools 79

Analytic Tools Data Visualization Research Software Onboarding KPIs 79

Userpilot

MAY 3, 2022

Mistake #1: Not collecting data on new users. Gathering data from new users will enable you to send personalized in-app experiences. Quickly get users to value and make sure to guide them to engage with what’s relevant to them. Mistake #4: Not guiding users to discover relevant features.

Feedback Software 79

Feedback Software Analytic Tools Customer Feedback Data Visualization 79

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Roadmaps are a new Pendo feature for communicating and sharing product vision.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Reporting Tools 75

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. A product is only as good as its features. This is once they are engaged with the core features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

Onboarding KPIs 74

Onboarding KPIs Feedback Software Analytic Tools Research Software 74

Userpilot

FEBRUARY 3, 2023

Key metrics to track across the customer onboarding lifecycle are the activation rate , conversion rate , customer engagement score , customer satisfaction score , feature adoption score , and expansion MRR. Employ interactive walkthroughs to guide users when they interact with a feature for the first time.

Onboarding KPIs 92

Onboarding KPIs Customer Experience User Testing Customer Feedback 92

Userpilot

OCTOBER 21, 2022

Using in-app patterns like tooltips and modals to guide users and help them achieve their goals. Communicating what you’re working on and announcing product changes in a timely manner, so customers have enough time to adjust. And with segmentation, you can: Recommend new relevant features to each user persona.

Feedback Software 92

Feedback Software User Testing Customer Experience Customer Feedback 92

Userpilot

AUGUST 19, 2022

A software rollout is a term used to describe the process of launching new software (or upgrades) to an existing user base. There are several key steps to consider when rolling out a new software upgrade or feature. First, define your users : who is your new software solution designed for? Ready to get started?

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. In-app messages can encourage freemium users to upgrade to a paid subscription by highlighting the extra value of certain features — increasing expansion MRR in the process! Let’s get started!

Feedback Software 82

Feedback Software Messaging Customer Feedback Customer Experience 82

Userpilot

FEBRUARY 7, 2023

Combining all of them to create an interactive walkthrough can make the onboarding process go a lot smoother for new users. This customer communication makes it possible to prompt users to accomplish specific actions like clicking a button, testing a feature, filling in the information, or upgrading their subscription.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Userpilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement.

Messaging 67

Messaging Feedback Software Product Research Customer Feedback 67

Userpilot

FEBRUARY 24, 2023

To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Next, use a framework like Cost of Delay to prioritize the features. If, on the other hand, you’ve launched a new feature, target those users that need it to achieve their goals.

Product Research 92

Product Research Feedback Loop Feedback Software User Testing 92

Userpilot

MAY 17, 2022

Is it a new feature? Product improvement is adding changes to a product to get new customers, retain active users , and recapture lost customers. There are two common ways of improving products: adding new features and improving existing ones. Have you launched or planning to launch new product improvements?

Feedback Software 88

Feedback Software User Testing Product Research Customer Feedback 88

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS).

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

FEBRUARY 20, 2020

So your team deployed new product updates again this week. But instead of hearing feedback about the new features, all you got are… …crickets. . Users don’t care about your new features. They care about what those new features can do for them. Personalize the updates. Like how Groove did.

Feedback Software 107

Feedback Software Onboarding KPIs User Testing Customer Experience 107

Userpilot

SEPTEMBER 12, 2022

Jobs to Be Done helps organizations build features that allow users to complete specific objectives and it can be used to set goals for the product team. Using more feedback to guide feature development and test demand for features could be another product manager goal. It can be done through Continuous Product Discovery.

Product Research 77

Product Research User Testing Onboarding KPIs Feedback Software 77

Userpilot

OCTOBER 15, 2021

Product launch announcement emails can be intimidating. In this blog post, I'll take you through the different types of product launch announcement emails, the product launch email sequence best practices to keep in mind throughout the process, and some fantastic real-life examples to inspire you in your own campaign.

Feedback Software 84

Feedback Software Research Software Product launches User Testing 84

Userpilot

JULY 27, 2023

Secondly, because it’s far cheaper to retain customers than acquire new ones. There are three main stages of customer retention: early stage (focused on new customers), mid-stage, and late stage. Late-stage customer retention examples include: Announcing new features designed to help your users get extra value.

Product Research 72

Product Research Onboarding KPIs Customer Experience Data Visualization 72

Userpilot

MARCH 31, 2022

That starts with understanding how new users learn about your product. An onboarding tooltip is a type of targeted popup enabling users to understand new features in a contextual way – they are often used to create interactive product tours. Announcing key features that are newly released or updated.

Analytic Tools 88

Analytic Tools Customer Experience User Testing Customer Feedback 88

Userpilot

NOVEMBER 30, 2022

Top use cases for tooltips in SaaS: new user onboarding , product tours, feature announcements, and contextual upsells. However, mobile users often have to tap and hold the feature in question or click a tooltip icon next to the element. New user onboarding. Feature announcement. Product tour.

Analytic Tools 82

Analytic Tools User Testing Customer Experience Data Visualization 82

Userpilot

AUGUST 2, 2023

12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Improve feature engagement with interactive walkthroughs. Use tooltips with relevant messages to encourage feature engagement and adoption. A/B test your user flows and iterates your strategy.

Feedback Software 75

Feedback Software User Testing Customer Experience User Friction 75

Userpilot

JULY 7, 2022

For all these reasons, we’ve built this guide on how to drive stickiness and use it to improve customer loyalty. Providing repeated value with relevant announcements and introducing new features with tooltips. Customer retention will be harder to improve. You’ll have weaker word-of-mouth. Let’s go over the basics first.

Research Software 87

Research Software Feedback Software Customer Experience User Testing 87

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. So, where do you start in the new client onboarding process? What is the new client onboarding process? Ready to get started?

Onboarding KPIs 90

Onboarding KPIs User Testing Analytic Tools Feedback Software 90

Userpilot

JANUARY 31, 2022

They can help with onboarding, in-app guidance, driving customer expansion, and increasing feature adoption across the board. A few examples would be alerts when a name message comes in, suspicious account activity, update announcements, feature launches, and incoming payments. Calendly new feature tooltip.

Feedback Software 88

Feedback Software Onboarding KPIs Customer Feedback User Testing 88

Usersnap

OCTOBER 22, 2023

Seamless feature requests (and communication about new features with “reply feature”) 5. Here’s a treasure map guiding you through the first part of our adventure – the realm of customer support. And what better way to hoist the flag of new features than with Usersnap?

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

JULY 6, 2022

Is it a better way to onboard new users? This article will guide you through how to use progressive onboarding to boost customer engagement in your app. Progressive onboarding is a UX design approach that gradually introduces new users to a product. Guide users step-by-step as they become more involved with your product.

UX 97

UX Customer Experience User Testing Data Visualization 97

Userpilot

DECEMBER 1, 2021

You’ll have a bunch of features that help them do this, eg a calendar, invite/share link feature, etc. The more features they use, the more value they get from your product, and the higher retention and user adoption rate. User adoption is how you measure how much of your product the user is regularly using.

Feedback Software 93

Feedback Software Customer Experience User Testing Onboarding KPIs 93

Userpilot

AUGUST 31, 2021

Think about it — would you rather sign up for a product that has detailed documents for every release or one where you're always left wondering what's new or what bugs have been fixed? Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS.

Feedback Software 91

Feedback Software Analytic Tools User Testing Data Visualization 91

Userpilot

AUGUST 29, 2022

Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. Helping them to engage with core features as quickly as possible. Keep good communication with new feature announcements. Offer in-person training and follow-up.

Feedback Software 87

Feedback Software Research Software User Testing Customer Feedback 87

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. TL;DR Customer activation is a term that describes the moment your users – both new and existing customers – start to experience value from your product or service.

Customer Experience 81

Customer Experience Analytic Tools User Testing Customer Feedback 81

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS).

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62