Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 86

Onboarding KPIs Feedback Software User Testing Analytic Tools 86

The Product Coalition

JULY 1, 2022

If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead Your app onboarding isn’t good enough. A Screen Flow tool, also known as App Navigation?—?can Screen Flow helps you understand how users navigate through your app.

Analytic Tools 116

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 116

Userpilot

MAY 26, 2022

In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Then create a proactive onboarding flow using checklists to interact with customers and guide them through your product. You can use a welcome screen to do this during onboarding.

Customer Experience 97

Customer Experience User Testing Customer Feedback Feedback Software 97

Userpilot

OCTOBER 10, 2022

Some useful product marketing examples include: Postfity’s use of welcome screens to collect customer data and personalize their experience. Loom uses onboarding checklists to encourage users to get fully activated. Postfity uses welcome screens to understand its customers better and offer them personalized experiences.

Feedback Software 96

Feedback Software Research Software Product Research User Testing 96

Userpilot

OCTOBER 24, 2022

There are a huge variety of different survey templates to choose from: signup flow, welcome screen , pain points, validating assumptions, churn, and long-form (just to name a few). Onboarding surveys will help you understand what those are. Welcome screen user persona survey template. Your negative user persona.

User Testing 95

User Testing Research Software Customer Feedback Feedback Software 95

Userpilot

JULY 6, 2022

How can progressive onboarding help you create a personalized user onboarding experience ? Is it a better way to onboard new users? How’s it different from function-oriented app onboarding? This article will guide you through how to use progressive onboarding to boost customer engagement in your app.

UX 105

UX Customer Experience User Testing Data Visualization 105

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. If you want new users to get the most from your product – ultimately boosting user retention – you need to concentrate on getting user onboarding right. What is a user onboarding flow? Let’s dive in!

Data Visualization 104

Data Visualization Customer Experience User Testing Customer Feedback 104

Userpilot

APRIL 26, 2022

Welcome screens allow you to segment customers to provide personalized onboarding experiences to each of them. Use welcome screens to personalize the onboarding process. Welcome screens are a great way of personalizing the user onboarding experience. Kontentino’s welcome screen.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

Userpilot

APRIL 14, 2022

Some strategies to improve the customer retention rate include customizing the onboarding proces s to increase engagement , offering self-service opportunities to reduce the cost of customer support, and implementing surveys to gauge information. Customized welcome screens to personalize onboarding. Targeted Welcome Screens.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

The Product Coalition

JUNE 11, 2023

A Guide for Product Managers Photo by Duncan Meyer on Unsplash When it comes to digital healthcare apps, creating an effective onboarding flow is crucial. As a product manager, creating a well-designed onboarding process can significantly impact user satisfaction, retention, and ultimately determine the success of your application.

Healthcare 98

Healthcare Onboarding KPIs Feedback Software Data Visualization 98

Userpilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. One such tool is Userpilot, an excellent onboarding and data collection tool.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

JULY 26, 2022

Let’s look at their exact differences and how each of them can improve the onboarding experiences. Goals address the ‘what’, while segments cover the ‘who’ Segment your customers using a welcome screen to collect user data and understand their jobs to be done. Completing a task in the onboarding checklist.

Customer Feedback 95

Customer Feedback Customer Experience User Testing Feedback Software 95

Userpilot

JANUARY 11, 2022

Have you ever been through Slack onboarding? I went through it recently as part of a new project I’m working on and was blown away by how instructive Slack’s onboarding process is. So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it.

Customer Experience 98

Customer Experience Data Visualization Product Research Messaging 98

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Use onboarding microsurveys with questions like “How did you hear about us? Some of these data sources include: Industry blogs. SaaSholic Blog.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs User Testing 87

Userpilot

JULY 21, 2022

To effectively use CXA and create better customer interactions in your SaaS, follow these strategies: Use welcome screens to greet new users and collect customer data. Use artificial intelligence and automatically create onboarding videos to guide users. Use welcome screens to greet new users and collect customer data.

Feedback Software 94

Feedback Software Reporting Tools Customer Experience Data Visualization 94

Userpilot

MARCH 9, 2022

In-app messages help you nudge users towards key activation points within contextual onboarding flows. Onboarding checklists and other types of in-app messages can reduce the time between a user signing up and them having their AHA moment. Onboarding: where your customers learn about your product and you learn about your customers.

Feedback Software 94

Feedback Software Messaging Customer Feedback Customer Experience 94

Userpilot

APRIL 26, 2023

The best onboarding screens examples have one thing in common – they’re all great doors into the never-ending party that is user onboarding. These screens positively impact users long after they first launch the product by helping them make the most of the product. What is an onboarding screen?

Data Visualization 94

Data Visualization Product Research Customer Experience User Testing 94

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. And the best part is: you can even automate this level of personalization in your onboarding process. Why a personalized onboarding process matters. Let me show you how.

Analytic Tools 112

Analytic Tools Feedback Software User Testing Data Visualization 112

Userpilot

APRIL 29, 2022

These include using welcome screens, interactive walkthroughs, in-app guidance, etc. You can tailor in-app onboarding to make it more personal. Personalizing welcome screens can help your business attract more customers as it gives you a better idea of what your users need. Kontentino Micro Survey for Personalized Onboarding.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

OCTOBER 4, 2022

Customer activation describes the phase (typically in an onboarding process ) where your users begin to experience value from your product. Minimum viable onboarding is an effective way of helping your customers start achieving their product goals and objectives sooner. Implement a minimum viable onboarding playbook.

User Testing 92

User Testing Customer Experience Customer Feedback Data Visualization 92

Userpilot

MARCH 6, 2024

To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. User onboarding. Welcome screen in Userpilot. Product funnel.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Onboarding KPIs 93

Userpilot

AUGUST 28, 2022

Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Use secondary onboarding to make feature discovery easier. This is because welcome screens are not only meant to greet new customers but also to collect information on users to identify their jobs to be done.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. The example we’ll explore from Airtable is primarily focused on app user onboarding. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

MARCH 26, 2020

Maybe your onboarding process isn’t great and they are not adopting the key features that drive them to the ‘ AHA moment’ – where they get the value of your product. When you’re first designing your signup and onboarding flows, you need to make some assumptions. But how do you know what is not working?

Analytic Tools 114

Analytic Tools Research Software Customer Experience Onboarding KPIs 114

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. Without in-app experiences guiding the new users through your product such as tooltips , checklists , and welcome screens , it’s unlikely that your users would stay with your product long enough to activate. Onboarding UX Pattern Categories.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

JANUARY 24, 2022

To maximize the odds of your customers reaching the Wow Moment, consider using a frictionless signup flow , a welcome screen , demo content , and an interactive walkthrough when creating onboarding experiences for your users. The Wow Moment is one of two important milestones that occur during primary onboarding. Demo content.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. A successful customer onboarding process will solve that problem by educating your customers and showing them how to get maximum value from using it.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs User Testing 96

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Messaging 79

Messaging Feedback Software Product Research Customer Feedback 79

Userpilot

APRIL 30, 2022

You can leverage in-app messages to onboard new users , engage users, and reduce churn. Checklists are great for onboarding, engaging users in your app, and listing all the key activation points that new users need to complete to see the actual value of your product. Without further ado, let’s get started.

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

Userpilot

DECEMBER 6, 2022

It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. But what exactly goes into an effective onboarding process? Ready to get started?

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

FEBRUARY 10, 2022

Welcome screens allow you to personalize the onboarding process by segmenting users based on their personas and use cases. Interactive walkthroughs create continuous onboarding experiences to drive feature adoption across various stages of the customer journey. Personalize the onboarding process with welcome screens.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

JANUARY 29, 2023

Kontentino’s onboarding segmentation helps them create a personalized customer journey and onboarding experience. Sked Social uses an onboarding checklist to drive product adoption. To help users get started with its product, Rocketbots deployed interactive onboarding walkthroughs. Kontentino onboarding survey.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 1, 2021

Use welcome screens to drive users to the Aha! Use data collected from microsurveys to personalize the onboarding experiences. SaaS Product Marketing examples #1 – In-app onboarding. Check the following examples of SaaS in-app onboarding. Jet Admin – Welcome screens to drive users to the Aha!

Feedback Software 95

Feedback Software Research Software User Testing Customer Feedback 95

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? And in an industry in which Day One churn rates frequently exceed 70%, there’s a very good chance that your user onboarding experience could stand to be improved. What is new user onboarding? Let’s begin.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Customer Experience 96