Userpilot

MAY 31, 2023

AI technology can improve the customer experience by generating video tutorials to educate and engage users. AI-powered tools that help you improve customer experience: Userpilot’s new AI writing assistant helps you generate, edit, or improve content for onboarding in-app messages. Using Userpilot’s AI for user onboarding.

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Userpilot

JANUARY 8, 2024

For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making. This could include tutorials, product demos, customer success stories, thought leadership, and any other related content. Ahrefs uses its YouTube tutorial videos as part of its customer acquisition strategies.

Analytic Tools 105

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Userpilot

MAY 26, 2022

How can you use a user onboarding platform to build a great product education in-app experience for your users? In-app video tutorials are effective at teaching users how to use features and shorten time-to-value. Pendo is an onboarding platform that allows you to design product education experiences for mobile apps.

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Userpilot

OCTOBER 1, 2022

We’ve compiled the fundamentals of proper user onboarding that leads to software adoption—so you don’t have to do more research. The ten tips and best practices for good software adoption include: Collecting user data with a welcome screen to segment users and personalize the onboarding experience. Let’s go over the concepts: TL;DR.

Feedback Software 98

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Userpilot

JANUARY 30, 2023

Using onboarding checklists to help users reach activation as soon as possible, like Userpilot. Adding interactive walkthroughs to make the onboarding process more engaging, like Kommunicate. Creating onboarding videos and allowing users to choose their path, like Tolstoy. Userpilot ’s onboarding checklist.

User Testing 98

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Userpilot

NOVEMBER 28, 2022

Different types of interactive guides include interactive walkthroughs and product demos /video tutorials. Their experience with the product is enhanced after each interaction, and they will be ready to use the product by the time the onboarding is over. Interactive walkthroughs work well for both primary and secondary onboarding.

Feedback Software 98

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Userpilot

JUNE 30, 2023

You could start by using localization software to automatically translate the UI, onboarding flows, or resource center modules. In-app messaging In-app messages play an important role in the product onboarding process. As you cover these, consider localizing audiovisual content like video tutorials. Blog content localization.

Research Software 98

Research Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. AI can be used at all stages of user onboarding. Shall we dive in?

Artificial Inteligence 97

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Userpilot

JUNE 29, 2023

User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more. Tutorials. A more interactive form of end-user documentation, tutorials will take your users step-by-step through a specific process, feature, or part of your product.

Document 98

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Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 98

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Userpilot

MARCH 17, 2022

But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. An online training session is another powerful way to onboard new platform users. Face-to-face training is a good add-on for onboarding employees in a physical office. Let’s get started!

Analytic Tools 105

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Userpilot

AUGUST 31, 2021

There are several best practices for writing great release notes including using simple language, incorporating video tutorials, and linking to additional more detailed resources. You can distribute your release notes within your app, via email, on your website, on your blog, and on social media. "Onboarding UI builder").

Feedback Software 98

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Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product.

Feedback Software 98

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Userpilot

AUGUST 2, 2023

12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Engage users right from the start of their journey with onboarding checklists. Use video tutorials to engage customers in the onboarding process Announce new features using modals to drive new feature adoption.

Feedback Software 97

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Userpilot

JANUARY 19, 2023

To lower CRC, you can use effective strategies like segmenting customers and making the onboarding process relevant , using in-app messaging to encourage engagement, and taking a customer-centric approach. Kontentino onboarding. Video tutorial playing in-app resource center designed using Userpilot. A/B test – Userpilot.

Customer Experience 98

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Userpilot

APRIL 29, 2022

You can tailor in-app onboarding to make it more personal. If you haven’t implemented a proper in-app onboarding experience , they may get confused about how to best use your platform. Long product tours instead of personalized onboarding: Personalized onboarding is faster than lengthy product tours.

Analytic Tools 98

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Userpilot

NOVEMBER 22, 2022

Onboarding checklists contribute to faster customer activation – customers are given a set of tasks to complete that will lead them to value. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases. This way you can create better onboarding to help them achieve their JTBD.

Education 98

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Userpilot

JULY 9, 2023

Simple and intuitive onboarding experiences focusing on key relevant features will improve product learnability. By embedding different content types, such as video tutorials or webinars , you will cater to users with different learning preferences. Onboarding tooltip created using Userpilot. Userpilot’s AI writing assistant.

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Userpilot

JANUARY 8, 2020

We’ve always said that the key to successful onboarding is to guide your users to your product’s Aha! We love Stripo’s onboarding flow, and so we thought we’d share it with you here… How Stripo Onboards New Users. Stripo’s onboarding flow starts with a brief product tour.

Marketing 90

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Userpilot

NOVEMBER 28, 2022

First, you may have failed to onboard new customers and deliver value. To reduce your churn rate, start by personalizing your onboarding experience to deliver value at a time when it’s most needed. Here are the four main reasons why a customer churns: You failed to onboard new customers and drive value.

Feedback Software 98

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Userpilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. Some helpful strategies include: Personalize the onboarding process for new customers. Nailing the onboarding process is a crucial customer retention strategy. To successfully personalize each user’s onboarding flow, you must first understand their needs.

Feedback Software 98

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Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Leverage onboarding checklists to activate users as soon as possible.

Analytic Tools 97

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Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product. What is user onboarding?

Onboarding KPIs 96

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Userpilot

JANUARY 12, 2023

This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials. Video tutorials are another excellent way to provide after-hours support – customers can see how to resolve their issues and follow along with the instructions in the video. Product documentation articles.

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Userpilot

NOVEMBER 16, 2022

Afterward, personalize their onboarding experience relevantly. To automate product adoption, use onboarding checklists that show users essential onboarding steps to complete. Automatically create onboarding videos with AI video production tools , like Synthesia. Creating an onboarding flow in Userpilot.

Feedback Software 98

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Userpilot

APRIL 2, 2020

And in this article, I’m going to argue that in-app tutorials are the best way to do that. In-app tutorials, however, enable you to teach your users how to use your product from within your product. I’m going to talk a little about why in-app tutorials are so effective at increasing product adoption. Sounds good?

Research Software 76

Research Software Education Customer Experience User Testing 76

Userpilot

FEBRUARY 26, 2024

Interest – when the customer starts researching the product to gather more information about its features and benefits, for example, from product-led content like blog posts, tutorial videos , or webinars. For example: If users are failing to activate , your onboarding process may need overhauling. Depends on the issue.

Analytic Tools 105

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Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Leverage onboarding checklists to activate users as soon as possible.

Analytic Tools 91

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Userpilot

NOVEMBER 20, 2022

Leverage AI-generated video tutorials to engage users inside your app without spending a lot of resources. Synthesia is an AI video creation tool that can generate video tutorials with AI, and improve your onboarding or quickly repurpose product guides into videos. and engage users with video content right inside your app.

Customer Experience 98

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Userpilot

OCTOBER 21, 2022

The best knowledge bases combine all the self-help resources, such as articles, video tutorials , and webinars, to ensure every person will find support in a way that works for them. If you don’t want to overwhelm customers with too many resources, you can use short and on-point video tutorials.

Feedback Software 98

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Userpilot

FEBRUARY 26, 2023

It’s a continuous process that spans the onboarding, adoption, retention, and expansion stages, each requiring a different approach to achieve success. It spans the entire length of the user journey, from signup to onboarding to enjoying your value proposition, and is a continuous and ongoing process. Customer Renewal Process.

Feedback Software 98

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Userpilot

AUGUST 10, 2022

Leave a great first impression with a seamless onboarding experience. Personalize the onboarding flow depending on your customer's use case and lean on interactive in-app experiences to encourage feature adoption. Give customers the option to learn in multiple formats with knowledge base articles and video tutorials.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 26, 2022

Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Some things you can use Pendo to accomplish include user onboarding , product engagement analytics , and in-app support, among others. Onboarding module. What is Pendo product for? Announcements.

Embedded Analytics 98

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Userpilot

DECEMBER 19, 2023

Design a successful onboarding flow to help users unlock value quicker. Develop an effective onboarding flow to drive customer success An onboarding flow is a way of introducing new customers to your SaaS products or existing customers to new tools and features. Just remember that the onboarding needs to be personalized.

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Userpilot

JUNE 26, 2023

For example, qualitative responses can reveal technical issues or inadequate onboarding processes. Improve the overall experience through contextual guidance One of the most common reasons why users provide negative feedback, fail to achieve their goals, or churn from your product is not missing functionality but inadequate onboarding.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

OCTOBER 4, 2022

Examples of customer retention from inspiring brands: Slack uses a simple onboarding process to engage customers and drive product activation. The company then uses this information to personalize the user onboarding experience. Loom uses product tutorials as educational content while also showcasing the platform in action.

Feedback Software 98

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Userpilot

OCTOBER 23, 2022

Retain existing customers with secondary onboarding. Leverage video tutorials to provide customer education and help users maximize your product. Use this channel to bring back inactive customers, onboard new customers , or even announce product changes. Loom’s video tutorials. Collect user feedback and act on it.

Feedback Software 96

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