Userpilot

OCTOBER 1, 2022

Implementing a user funnel in your SaaS helps you identify areas of friction that need improvement, as well as make data-driven decisions to optimize your conversion rate. The Pirate Metrics Framework is a method of categorizing and grouping together metrics depending on the stage of the user funnel. Activation.

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience User Testing 93

Userpilot

JUNE 8, 2022

Define the journey stage you want to map and use the pirate metrics to track the customer lifecycle at every stage of the user journey. Ultimately, this results in an increase in product adoption and helps you decide what features to include in your SaaS minimum viable or minimum lovable product (MVP or MLP).

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. TL;DR Marketing and sales teams have different goals, which is why they often have different data sources or metrics. Marketing teams may look at Google Analytics while your sales team will likely check their CRM platform.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Reporting Tools 95

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. Activation metrics you can track: activation rate.

Onboarding KPIs 96

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 96

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

Analytic Tools 79

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 79

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Dave McClure’s Pirate Metrics. Conversion funnel analysis example Suppose your SaaS company launched a new marketing campaign for a product line. Let’s start! What is a conversion funnel analysis?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Experience 95

Userpilot

JANUARY 31, 2023

Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). So, how do you build an activation funnel in your own SaaS business? Define your user persona No product manager or SaaS owner can do their job effectively without a solid understanding of their target audience.

Customer Experience 92

Customer Experience Analytic Tools User Testing Customer Feedback 92

Userpilot

MAY 24, 2022

Customer acquisition, engagement, retention are essential ingredients for growing a SaaS company. It’s literally impossible to succeed without scoring decent points on all three metrics. This article throws light on what each of these metrics means, why they’re important, and how you can improve them for your SaaS.

Analytic Tools 95

Analytic Tools Onboarding KPIs Customer Experience User Testing 95

Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. That is why you want to approach SaaS growth by focusing on what sticks with customers and what can multiply. Let’s g(r)o(w)! ?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. He’ll probably tell all his friends in SaaS project management to avoid this tool like the coronavirus.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Customer Experience 87

Userpilot

MARCH 9, 2023

Activation is the metric that has the largest impact on MRR from all the ‘pirate metrics’, according to a study by FairMarkit: That’s why it’s considered important collateral for retention and success for product-led SaaS companies, including ClearCalcs.

Customer Experience 52

Customer Experience Engineering Onboarding KPIs User Testing 52

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 97

Userpilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. What are customer engagement metrics? What customer engagement metrics are important to track? Let's get started!

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. Activation metrics you can track: activation rate.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. What is a SaaS customer journey map? B2B SaaS customer journey map. Types of SaaS customer journey maps.

Feedback Software 74

Feedback Software B2B Customer Feedback Customer Experience 74

Userpilot

JULY 19, 2021

In this article, we look at how Customer Engagement Platforms benefit SaaS companies. Customer engagement platforms help Saas companies engage with users better hence higher customer success and happiness. Why are customer engagement platforms so important for SaaS? Announce the launch of a new feature to relevant users.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

AUGUST 18, 2022

Customer advocacy is analyzed by looking at net promoter scores , a metric that measures on a scale of 1-10 how likely someone is to refer you to a friend. Customer advocacy in Pirate Metrics. Amplify educators by inviting them to guest post on your blog or share a walkthrough video on how they use your product.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

OCTOBER 29, 2020

Having talked to 10+ Product Marketers in different SaaS companies, I noticed that the responsibilities of product marketers vary greatly depending on how product-led the companies they work for are. And thus – have a real impact on the ‘pirate metrics’ without involving the development resources.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 98

Userpilot

APRIL 23, 2023

What’s a product metrics framework? We also look at how product managers can use Userpilot to implement product metrics frameworks. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. What is a product metrics framework?

Onboarding KPIs 88

Onboarding KPIs Framework Analytic Tools Feedback Software 88

Userpilot

AUGUST 14, 2023

With more players entering the SaaS market and the growing use of digital technology in marketing, traditional marketing alone cannot sustain your business. The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue.

Onboarding KPIs 94

Onboarding KPIs Strategy Marketing User Testing 94

Userpilot

FEBRUARY 28, 2022

How are you going to find one metric that matters enough to help grow your business? Although you need several important metrics like customer lifetime value, activation, and retention, all the data can sometimes be overwhelming and make you lose focus. You should not care about only one metric. Why is using an OMTM important?

Onboarding KPIs 107

Onboarding KPIs Analytic Tools Research Software Feedback Software 107

Userpilot

APRIL 12, 2022

The AARRR funnel, also known as the pirate metrics framework, is a set of metrics you can use to track and impact critical user behavior to bring about product-led growth. It was a gold standard of business growth metrics for many years until the RARRA arrived, a modification of the original model. What is RARRA?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MAY 23, 2022

How do you track SaaS funnel metrics in each stage and improve them? Developing and optimizing sales funnels is a key part of SaaS product growth. There are a variety of metrics you can use to optimize your sales funnel, but today we’ll be focusing on what matters most. What are funnel metrics?

Onboarding KPIs 96

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 96

Userpilot

FEBRUARY 3, 2022

Want to know the key activation metrics for SaaS? Although difficult to measure, activation is one of the most critical SaaS metrics to track and optimize. So how do you get a hold of these elusive metrics? Moment when they read your blog or check out your website. Why is user activation important in SaaS?

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 94

Userpilot

DECEMBER 6, 2021

Looking for product metrics that can offer you better product growth insights ? SaaS product metrics are like a compass for product growth managers, which can guide them where to steer the product. But picking the right metrics is no easy task. In this article, we’ll cover: Key reasons to track product metrics.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

JULY 31, 2023

What A/B testing metrics should you choose? This means you need to follow a good framework and track the right metrics if you want to prove your success. As well as provide 10 A/B testing metrics that can lead your SaaS to achieve measurable business goals. How to choose the right A/B testing metrics? Active users.

Onboarding KPIs 91

Onboarding KPIs User Testing Product Research Analytic Tools 91

Userpilot

MARCH 15, 2022

Is your SaaS business trying to leverage product growth to achieve success? In the SaaS world, product growth (or product-led growth) has become a popular way to drive growth as it allows users to experience the value of your product before they even subscribe to a plan. What is product growth in SaaS? Let’s get started.

Onboarding KPIs 94

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 94

Userpilot

AUGUST 16, 2021

Wondering how you can optimize user activation for your SaaS to increase your trial to paid conversion rates? User activation is one of the most important SaaS metrics for determining long-term revenue and success. What is user activation in SaaS? User activation vs. the AHA moment in SaaS.

Analytic Tools 98

Analytic Tools Customer Experience Onboarding KPIs User Testing 98

Userpilot

JUNE 4, 2020

So: self-serve onboarding is one of the most important investments you can make in your SaaS. Activation is a key metric for any SaaS company. It’s one of the 5 pillars used in the pirate metrics (AARRR). Arguably, it’s central to the success of your SaaS. That means your SaaS is in trouble.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52

Userpilot

SEPTEMBER 29, 2022

The SaaS market is saturated and continues to grow rapidly. Why is growth engineering important for SaaS companies? Ultimately, growth engineering enables SaaS companies to iterate quickly, experiment with possible new solutions, and implement major or minor user experience improvements. Dave McClure’s Pirate Metrics.

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience User Testing 93

Userpilot

SEPTEMBER 2, 2021

Let's start with defining what a growth strategy actually is and how to measure the metrics it impacts. Acquisition, activation , adoption , retention , revenue , and referral are the six pirate metrics for measuring growth in the SaaS industry. What is a growth strategy in SaaS? How is SaaS growth measured?

Feedback Software 88

Feedback Software Research Software User Testing Onboarding KPIs 88

Userpilot

JULY 1, 2020

Activation is one of the key pirate metrics. For those who don't know, pirate metrics are a commonly-used way of categorizing different KPIs. The initials spell out AARRR, hence the term 'pirate metrics' As you can see, activation is the second pirate metric, right before the all-important retention.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Research Software 98

Userpilot

JULY 9, 2021

Which SaaS metrics should you track to measure if your business is growing at a healthy pace? With the abundance of data and product analytics available, it's sometimes hard to distinguish vanity metrics from important growth ones. don’t track metrics at all (mostly due to not knowing what to track and why).

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 98

Userpilot

APRIL 30, 2020

All SaaS companies live and die by their ability to lead their customers to ongoing success. In this article, we’re going to explore: What product-service management and customer success typically looks like for SaaS . Product-led growth metrics every PM should know to keep their team on track and headed in the same direction.

Reporting Tools 80

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 80

Userpilot

MAY 25, 2022

Have you ever wondered how to use behavioral metrics to boost your product growth? But to do so, you first need to track the right metrics in the app. So, let’s find out what behavioral metrics are and how to use them to get invaluable product growth insights. Want to track behavioral metrics code-free?

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97

Userpilot

SEPTEMBER 2, 2020

Product Growth requires improving your different ‘Pirate Metrics’ and that calls for several tools. Since we know you are busy, you can jump directly to the tools that are relevant to the metric you’re trying to improve: How to choose the right Product Growth Tools for your goals? Product Growth Tools: Activation. Acquisition.

Data Visualization 57

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 57

Userpilot

JANUARY 23, 2023

A properly-crafted growth marketing framework brings clarity and direction to your SaaS business. Then, create a strategy, track key metrics , and iterate. The best SaaS growth frameworks follow the AAARRR funnel. Dave McClure’s Pirate Metrics. ” Userpilot ’s NPS Dashboard.

Analytic Tools 96

Analytic Tools Feedback Software Framework Data Visualization 96