Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? Instead of offering only basic features or limited usage, a free trial gives access to the full product for a limited period. To increase the conversion rate , use free or reverse trials to give users access to premium features within the free plan.

Feedback Software 88

Feedback Software Analytic Tools User Testing Strategy 88

Userpilot

MARCH 14, 2023

How do you boost your freemium conversion rate and accelerate your SaaS growth? A SaaS conversion rate normally ranges between 1% and 10%. Free trials or reverse trials are one way of showcasing the premium features. The average free-to-premium conversion rate for SaaS or B2B Web Apps is 3%.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

JANUARY 6, 2023

Freemium or Free-Trial? That is the question that many product managers and marketing managers need to tackle to choose the best pricing strategy for their SaaS products. Freemium or Free Trial: What do Your Buyers Prefer? Free trials allow customers to experience the full product functionality but for a limited time.

Customer Experience 92

Customer Experience User Testing User Friction Product Research 92

Userpilot

AUGUST 10, 2022

Understanding customer perceived value in SaaS is the gateway to nailing down your pricing and value prop – boosting revenue and customer success. Explore different free trial methods that show off the full value of your service. For example, a SaaS reverse trial gives new users the chance to check out premium features.

Feedback Software 95

Feedback Software Customer Experience User Testing Customer Feedback 95

Userpilot

SEPTEMBER 14, 2022

SaaS billing dark patterns are like the proverbial quick fix: instant results that don’t last and don’t solve the underlying problems. But the worst part is many SaaS providers use these design patterns without knowing the negative long-term impact on their business. Why and how do SaaS companies use dark patterns?

Customer Experience 98

Customer Experience User Testing Banking Technical Review 98

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 91

Feedback Software Analytic Tools Product Research User Friction 91

Userpilot

APRIL 20, 2023

The product adoption process itself has several key stages: awareness, interest, evaluation, trial, activation , and finally adoption itself. This could be from initial interest and awareness to a free trial to occasional usage of key features and to full-scale adoption. You can’t build a business on free trials.

Analytic Tools 82

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 82

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Giving access to premium features during the free trials so users can experience the full potential of your product, like Toggl. But what are some product adoption examples you can learn from? Evaluation. Activation.

User Testing 94

User Testing Feedback Software Research Software Onboarding KPIs 94

Userpilot

DECEMBER 6, 2022

Measuring product usage analytics will enable you to make data-driven decisions that will help you to eliminate friction from the user experience and drive more engagement , improve customer satisfaction and convert more trial to paid users. Exposing freemium users to premium features is called a reverse trial.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 97

Userpilot

JULY 15, 2022

How can SaaS companies benefit from usage rate segmentation and what’s the point of it? What is usage rate segmentation in SaaS? The essential user journey template includes several stages: converting from visitors to trial users, reaching the “Aha” moment , user activation , and complete adoption.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

AUGUST 16, 2022

10 goal-setting frameworks to set goals for your SaaS. To make it easier for you to choose the right fit for your SaaS business, here are 10 effective and popular frameworks. For a B2B SaaS business, a B.H.A.G So you have to figure out whether your team has the time and resources needed for reverse planning. B.H.A.G. –

Feedback Software 97

Feedback Software Research Software Framework User Testing 97

Userpilot

APRIL 8, 2022

As with many bootstrapped SaaS startups, they needed to create a Minimum Viable Product (MVP). This is pretty much NPS in reverse. Finding PMF outside of Poland with SaaS localization. They didn’t have a free trial option which is still true today. PMF survey built with Userpilot. After Product-Market fit comes growth.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Userpilot

MAY 23, 2023

In SaaS, many companies identify themselves as a “product-led organization”. Here are some strategies to make your organization more product-led: Choose whether you’re going for a free trial model, a freemium strategy, or a mixed reverse trial. However, that doesn’t mean every SaaS can fit this model.

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Product Research 92

Userpilot

DECEMBER 3, 2022

In SaaS, this is usually the moment they start a free trial or freemium plan. In SaaS, this is when they upgrade from a free trial to paid, or from a freemium to a premium plan. If you’re a SaaS business, this is the stage where customers may sign up for a free trial or the freemium version of your product.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Customer Feedback 98

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics. Product-led growth is a go-to-market strategy of choice for many SaaS businesses.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. This could be from web pages, landing pages , marketing emails , blogs, paid ads, or social media posts.

Data Visualization 100

Data Visualization Customer Experience Customer Feedback User Testing 100

Userpilot

JULY 22, 2022

SaaS businesses should use both models together. A reverse trial helps to boost conversions from free to paid customers. PLG companies usually have a free trial or a freemium pricing model to get potential customers through the door. Things like free trials and freemium plans help PLG businesses get more customers.

Feedback Software 96

Feedback Software Analytic Tools User Testing Product Research 96

Userpilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. Create a frictionless sign-up flow to smoothly let users inside the product. Here are the main ones.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization User Testing 91

Userpilot

OCTOBER 1, 2022

In this article, we’ll cover: Why subscription renewal is important to prioritize in SaaS. Subscription renewal in SaaS impacts lifetime value , MRR, and revenue. Some SaaS companies use dark patterns in their UX/UI design to make it hard to cancel. Why does subscription renewal matter for SaaS?

Feedback Software 95

Feedback Software User Testing Product Research Customer Feedback 95

Userpilot

FEBRUARY 20, 2023

Welcome email A welcome email is the first email that a user receives after they create their account or sign up for a free trial of your product. A single onboarding email with useful resources could mark the difference between successful customer enablement or free user who ends up churning at the end of their trial period.

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

APRIL 30, 2020

All SaaS companies live and die by their ability to lead their customers to ongoing success. In this article, we’re going to explore: What product-service management and customer success typically looks like for SaaS . What Does Product Service Management Look Like for SaaS Teams? Ready to get started? .

Reporting Tools 82

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 82

Userpilot

SEPTEMBER 15, 2022

It’s where you convince people to try your SaaS product by signing up for a free trial. As part of our State of SaaS findings , we reviewed over 100 SaaS applications and discovered that a poorly designed signup flow leaks prospects to the competition. State of SaaS findings for Frictionless signup stats.

Customer Experience 82

Customer Experience User Testing Data Visualization User Friction 82

Userpilot

JULY 30, 2019

This blog is for you. For a lot of SaaS startups, achieving awareness of their product can be difficult. Using your Blog. Your blog is another great place for you to share information about your new product. Your blog posts would likely be relevant to social media. If that’s the case. The Launch.

User Testing 104

User Testing Product Research Webinar Customer Experience 104

Userpilot

SEPTEMBER 9, 2020

In this blog, we’ll show you WHY and HOW. In this blog, we’ll show how product managers can design and run product experiments – WITHOUT CODING – to enhance user experience in a data driven way. We’ve talked about this a lot in other blogs , but moving a user from Aha! It’s that simple. You need to be running them.

Onboarding KPIs 85

Onboarding KPIs Customer Experience User Testing Data Visualization 85

Userpilot

APRIL 30, 2020

All SaaS companies live and die by their ability to lead their customers to ongoing success. In this article, we’re going to explore: What product management and customer success typically looks like for SaaS . In this article, we’re going to explore: What product management and customer success typically looks like for SaaS .

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 20, 2023

In SaaS, smooth user onboarding is essential to engage and activate users. In this article, we’ll cover what user onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it. Leveraging the reverse trial method to capture free trial users, like Toggl.

User Testing 94

User Testing Customer Experience Feedback Software Customer Feedback 94