Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users. How to use segmentation to improve customer experience.

Analytic Tools 95

Analytic Tools User Testing Customer Feedback Feedback Software 95

Userpilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Read on to find out!

Onboarding KPIs 97

Onboarding KPIs Software Review Analytic Tools Data Visualization 97

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JUNE 8, 2023

After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Using historical event data helps you effectively create user segments for secondary onboarding and offer upsells through in-app messages.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Events 90

Userpilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding.

Customer Satisfaction 97

Customer Satisfaction User Testing Data Visualization Customer Experience 97

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Marketing segmentation comes in handy here. In this article, we cover: How is marketing segmentation used in customer retention? Most common types of customer segmentation.

Customer Experience 97

Customer Experience User Testing Feedback Software Customer Feedback 97

Userpilot

OCTOBER 10, 2022

Product marketing involves bringing a product to market and aligning its messaging with customer needs. Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. Loom uses onboarding checklists to encourage users to get fully activated.

Feedback Software 95

Feedback Software Research Software Product Research User Testing 95

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

Userpilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Userpilot allows you to collect feature requests, announce your releases with in-app messages, measure the success of new features and gather feedback on how well they satisfy users. Book the demo to see how!

Onboarding KPIs 84

Onboarding KPIs Feedback Software User Testing Product Research 84

Userpilot

MARCH 14, 2023

Personalized onboarding experiences allow users to experience product value in the least possible time. To drive upsells , prompt your users with targeted in-app messages tailored to the needs of a particular segment. To help them discover your product potential, you need user onboarding. What is the freemium model?

Feedback Software 97

Feedback Software Analytic Tools User Testing Data Visualization 97

Userpilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel. These range from landing page conversion journeys to in-app onboarding journeys. Identify friction areas.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Reporting Tools 99

Userpilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Why is an Intercom alternative needed?

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Data Visualization 89

Userpilot

JANUARY 9, 2023

Personalization is a three-step process that begins with data collection from multiple sources, continues with user segmentation , and ends with actions taken to engage each segment. Personalize the onboarding process according to users’ JTBD. Use data to segment users and build customized experiences for each.

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

JULY 21, 2022

There are four elements of customer experience automation: orchestration, segmentation, personalization , and automation. Leverage tooltips to send the right message to the right user at the right time. Leverage tooltips to send the right message to the right user at the right time. Segmentation. Personalization.

Feedback Software 92

Feedback Software Reporting Tools Customer Experience Data Visualization 92

Userpilot

MAY 12, 2022

Segmented in-app communications are a great way to announce your product to existing users, enlist beta testers and deliver release notes ; they are also useful for user onboarding after the launch. Like in-app messages, they also are a good way to invite beta testers. Use multiple channels to reach users.

Feedback Software 97

Feedback Software Research Software Product launches User Testing 97

Userpilot

JANUARY 29, 2023

Kontentino’s onboarding segmentation helps them create a personalized customer journey and onboarding experience. Sked Social uses an onboarding checklist to drive product adoption. To help users get started with its product, Rocketbots deployed interactive onboarding walkthroughs. Good PX does the opposite.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

MAY 17, 2023

Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information. Contextual in-app messages give users the information they need at the time they need. Rocketbots delivers an outstanding PX by onboarding users with interactive walkthroughs.

Customer Experience 92

Customer Experience User Testing Analytic Tools Feedback Software 92

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Customer onboarding is the process of guiding users through your product and showing them how everything works.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97

Userpilot

APRIL 14, 2023

Best if they can be personalized for different user segments. A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Onboarding checklists – lists made up of simple tasks the users need to complete to activate. G2 rating: 4.6

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

FEBRUARY 15, 2023

Good friction can be introduced at various points in the onboarding process to increase adoption. Postfity adds a welcome message to gather data and use it to help frame the user experience. HubSpot uses a long sign-up form to add good friction as it creates a personalized onboarding that shortens TTV. a welcome message/survey).

Product Research 98

Product Research Customer Experience User Friction Data Visualization 98

Userpilot

AUGUST 16, 2022

Here are five marketing experiments types you can try in your business: In-app onboarding experiments. Product messaging experiments. You can create customer segments based on your specific goals and run marketing experiments with them. Don’t know how to get started with segmentation ? Userpilot ’s smart segmentation.

Research Software 97

Research Software Feedback Software Analytic Tools Customer Experience 97

Userpilot

FEBRUARY 28, 2023

Faster adoption also improves the onboarding experience and reduces customer churn. Use onboarding checklists to prompt users to discover and try relevant features for their specific use case and stage in the user journey. Track feature usage for different segments and understand which drives value. Airtable welcome survey.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Data Visualization 92

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use onboarding checklists and personalized walkthroughs to drive users to the activation point at the conversion stage. What role does customer lifecycle management play in SaaS?

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

OCTOBER 1, 2022

There are different use cases for notifications, including: Guide new users to discover relevant features during the onboarding process. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. For example, when you send a message to a friend on WhatsApp.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. An interactive onboarding experience is user-driven and is influenced by their actions.

Customer Experience 95

Customer Experience User Testing Data Visualization Construction 95

Userpilot

FEBRUARY 15, 2022

Measure MAUs by accounting for depth of usage and different user segments. You should always segment your audience for contextual in-app communication. Userpilot is best for building engaging user onboarding flows into your product with ease and without the need to code. Account for different user segments.

Feedback Software 97

Feedback Software Analytic Tools User Testing Onboarding KPIs 97

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 97

Onboarding KPIs User Testing Analytic Tools Feedback Software 97

Userpilot

AUGUST 2, 2023

Specific in-app events, such as onboarding , can trigger emails sent to customers to provide additional information or help. You can use customer data to create user personas and then segment them to send personalized emails with relevant information. Perform A/B testing to see which subject lines and messaging improves metrics.

Data Visualization 92

Data Visualization Analytic Tools Customer Experience User Testing 92

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

AUGUST 10, 2023

Segmenting customers with data-driven insights and delivering targeted marketing efforts that cater to their needs. Offering personalized onboarding experiences to reduce the need for additional acquisition efforts. For example, you can set limits for feature usage and trigger upgrade messages when users reach limits.

Customer Experience 80

Customer Experience User Friction Customer Feedback Onboarding KPIs 80

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 93

Feedback Software Messaging Customer Feedback Customer Experience 93

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. For example, run A/B and usability tests. Get the demo to see how!

Analytic Tools 102

Analytic Tools Feedback Software UX Data Visualization 102

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. The example we’ll explore from Airtable is primarily focused on app user onboarding. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that.

Customer Experience 97

Customer Experience Analytic Tools Customer Feedback Data Visualization 97

Userpilot

JUNE 22, 2023

Using segmentation and tracking feature usage to measure engagement. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Implement onboarding checklists to drive users to the activation point.

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Customer Experience 91

Userpilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Use segmentation for automating in-app messages with solutions for specific issues. Onboarding checklist in Userpilot. Segmentation in Userpilot.

Customer Experience 93

Customer Experience Onboarding KPIs User Testing Customer Feedback 93

Userpilot

OCTOBER 30, 2022

Proven strategies to grow retention in SaaS: Refine the onboarding experience. Use gamification to make onboarding engaging. Create user segments and tailor your experiences. Refine the onboarding experience. How to create killer onboarding flows: Keep it simple. Identify your user segments.

Feedback Software 93

Feedback Software Data Visualization Customer Communications Customer Experience 93