Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Using tooltips and running webinars to guide customers can help you drive feature discovery.

Feedback Software 95

Feedback Software Analytic Tools Research Software Product Research 95

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. An onboarding tooltip is a type of targeted popup enabling users to understand new features in a contextual way – they are often used to create interactive product tours.

Analytic Tools 96

Analytic Tools Customer Experience User Testing Customer Feedback 96

Userpilot

OCTOBER 10, 2022

How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. Some useful product marketing examples include: Postfity’s use of welcome screens to collect customer data and personalize their experience. Why should you have product marketers in your SaaS?

Feedback Software 94

Feedback Software Research Software Product Research User Testing 94

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? In today’s article, we’ll be talking about the value gap in SaaS, how to identify it, and the tools and techniques you can use to close this gap. What is the value gap in SaaS? This is especially true for SaaS products. Let’s dive deep.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Customer Feedback 97

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? It also examines some good customer experience examples and how you can design one. Some notable customer experience examples include: Userpilot uses a dedicated product adoption school to familiarize users with its niche and product features. Consider a few of them.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

APRIL 14, 2022

User onboarding describes the series of activities helping users to get value from your product as quickly as possible (whether that user is a new employee of your company or a user who’s just signed up for your SaaS ). The example we’ll explore from Airtable is primarily focused on app user onboarding.

Customer Experience 97

Customer Experience Analytic Tools Customer Feedback Data Visualization 97

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Then, create contextual tooltips to draw attention to the feature. An interactive walkthrough is a series of tooltips and driven actions that prompt users on how to navigate the UI and adopt a feature. Example of an interactive walkthrough.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Data Visualization 91

Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Utilize tooltips strategically to increase feature engagement.

Customer Experience 83

Customer Experience Customer Feedback Feedback Software Analytic Tools 83

Userpilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. How to improve user engagement in SaaS: Use live demos to showcase your product. Drive feature discovery with contextual tooltips. What is an engaged user in SaaS? But before that, it’s important to know how to measure engagement for your SaaS.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

NOVEMBER 29, 2022

Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. Best practices for SaaS to reduce customer churn and retain existing customers include: – Build personalized onboarding to shorten the time-to-value. – Use tooltips in the onboarding flow to drive feature adoption.

Data Visualization 101

Data Visualization Customer Feedback User Testing Customer Experience 101

Userpilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance. While the average churn rate for SaaS companies is around 5%, a good churn rate is 3% or less. What is a good customer churn rate?

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it.

Customer Experience 97

Customer Experience Feedback Software Education Customer Feedback 97

Userpilot

SEPTEMBER 12, 2022

So let’s dive into details and learn from examples of what customer touchpoints are. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job. Let’s do it!

Feedback Software 94

Feedback Software Analytic Tools Onboarding KPIs User Testing 94

Userpilot

NOVEMBER 30, 2022

Applying tooltip best practices to your design ensures you only create in-app communication that moves customers to action quickly. From text size to color issues, many people struggle to find the right tooltip design, but this article will show you the right way to go about it. Long lines occupy space and tend to repel the viewer.

Analytic Tools 92

Analytic Tools User Testing Customer Experience Data Visualization 92

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? In the SaaS industry, the median activation rate is 17%, while the median user growth rate is 4%. Tooltips concisely highlight new features while customers use the product. What is product adoption in SaaS? Product adoption rate.

Analytic Tools 97

Analytic Tools Research Software Onboarding KPIs Data Visualization 97

Userpilot

APRIL 10, 2024

A SaaS resource center should include a variety of content to cater to different needs and learning styles. Your knowledge base may include blog posts, documentation , case studies, webinars , video tutorials, case studies, and interactive walkthroughs. Create tooltips code-free with Userpilot.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

JUNE 12, 2023

Why should they invest their time in building a goal-oriented in-app user onboarding process , compared to, for example, minimum viable onboarding? You can use surveys tastefully by including them in a user onboarding flow – for example, as part of your welcome messages to get insights from your users directly. Checklists.

Analytic Tools 83

Analytic Tools Feedback Software Onboarding KPIs User Testing 83

Userpilot

MARCH 14, 2023

In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. Then use a tooltip to drive relevant feature discovery. In SaaS, there are three common user segmentation methods: Value-based segmentation, need-based segmentation, and behavioral segmentation.

Analytic Tools 95

Analytic Tools User Testing Customer Feedback Feedback Software 95

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Use tooltips with relevant messages to encourage feature engagement and adoption.

Feedback Software 85

Feedback Software User Testing Customer Experience User Friction 85

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. For example, run A/B and usability tests. For example, the fact that you show users a feature once doesn’t mean they will adopt it. User persona example.

Analytic Tools 101

Analytic Tools Feedback Software UX Data Visualization 101

Userpilot

NOVEMBER 22, 2022

For example, you don’t want to show advanced segmentation tips to customers who haven’t even done basic segmentation yet. Use tooltips to increase product adoption by contextually showing users new features. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases.

Education 94

Education User Testing Customer Feedback Customer Experience 94

Userpilot

JANUARY 25, 2022

SaaS companies often use onboarding processes to teach customers how to use new features. Commonly used patterns for showing off new features include release notes , walkthroughs , tooltips and modals. Look to Calendly, Surfer, and Airbnb for some instructive examples of new feature onboarding. A small tooltip can go a long way.

Research Software 91

Research Software Customer Experience User Testing Product Research 91

Userpilot

MARCH 23, 2023

But what are some contextual onboarding examples that could inspire you to implement it? In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software. Is a contextual onboarding process necessary?

User Testing 80

User Testing Customer Experience Data Visualization Demo 80

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 96

Feedback Software Research Software User Testing Onboarding KPIs 96

Userpilot

AUGUST 18, 2022

In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. An onboarding process describes the activities and flows that help users get value out of your product or SaaS. Ready to dive in?

Customer Experience 95

Customer Experience User Testing Data Visualization Construction 95

Userpilot

MAY 23, 2022

A progress bar is a visual status representation of how a user is progressing in your SaaS. These can be combined in a number of ways – this article contains multiple examples for you to draw inspiration from across the SaaS marketplace. Why use progress bars in SaaS? Best SaaS progress bar UI examples.

Feedback Software 94

Feedback Software Research Software User Testing Customer Experience 94

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey. Leverage tooltips to send the right message to the right user at the right time. Keep reading! Let’s get started!

Feedback Software 91

Feedback Software Reporting Tools Customer Experience Data Visualization 91

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Systems Review 92

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? In this article, we are looking at some really good UX design examples that will inspire UX designers. Good UX examples we cover: Good UX examples are characterized by simplicity, usability, and visual design. The three elements that good UX examples share are: Simplicity.

Analytic Tools 110

Analytic Tools Feedback Software UX Data Visualization 110

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. The main different categories of in-app messages include: online chat, modals , tooltips , product tours , microsurveys , and product notes. Source: Kommunikate.

Feedback Software 95

Feedback Software Messaging Onboarding KPIs Customer Communications 95

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. You have a wealth of patterns to choose from when it comes to in-app guidance, including tooltips and step-by-step guides. Contextual tooltips and in-app guidance. Ready to dive in? Let’s get started!

Feedback Software 95

Feedback Software Research Software User Testing Customer Experience 95

Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. Tooltips – text boxes with information about a feature to drive engagement. Interactive walkthroughs – step-by-step guides on how to complete various tasks, usually made up of tooltips.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Modals, tooltips, and checklists are all examples of in-app UI elements that can streamline the user experience. Checklist example made with Userpilot.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

SEPTEMBER 23, 2022

Why is it important to reduce complexity in SaaS? Minimize unnecessary complexity by adding tooltips to show people around the product. Reduce visual noise by balancing tooltips with hotspots, which are less invasive on the screen. 10 strategies to reduce screen complexity in SaaS. Let’s get started.

Customer Experience 83

Customer Experience User Testing User Experience Data Visualization 83

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. Without in-app experiences guiding the new users through your product such as tooltips , checklists , and welcome screens , it’s unlikely that your users would stay with your product long enough to activate. Onboarding UX Pattern Categories. Embedded UX patterns.

UX 98

UX Customer Experience Data Visualization User Testing 98