Userpilot

OCTOBER 31, 2022

For SaaS companies, leveraging numerous customer data points have tremendous benefits, such as: getting actionable insights. To improve customer engagement through analytics, you can use the following strategies: Greeting customers with welcome screens to capture customer data and personalize the onboarding.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? In the SaaS industry, the median activation rate is 17%, while the median user growth rate is 4%. Welcome screens allow you to segment customers to provide personalized onboarding experiences to each of them. What is product adoption in SaaS?

Analytic Tools 97

Analytic Tools Research Software Onboarding KPIs Data Visualization 97

Userpilot

OCTOBER 24, 2022

There are a huge variety of different survey templates to choose from: signup flow, welcome screen , pain points, validating assumptions, churn, and long-form (just to name a few). It’s rare for SaaS products to cater to just one persona. Welcome screen user persona survey template.

User Testing 93

User Testing Research Software Customer Feedback Feedback Software 93

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 96

Feedback Software Research Software User Testing Onboarding KPIs 96

Userpilot

APRIL 14, 2022

For SaaS industries, the minimum CRR is 35 %. Why is customer retention important for SaaS businesses? Most of the revenue for SaaS companies comes from repeat purchases by retained users. For example, a Mixpanel report states that an acceptable user retention score for the SaaS industry is above 35 %.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Goals and segments are equally important in SaaS.

Customer Feedback 93

Customer Feedback Customer Experience User Testing Feedback Software 93

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Some useful product marketing examples include: Postfity’s use of welcome screens to collect customer data and personalize their experience. Why should you have product marketers in your SaaS? Postfity does just that by using a welcome screen.

Feedback Software 95

Feedback Software Research Software Product Research User Testing 95

Userpilot

JANUARY 24, 2022

So it’s in the interests of all SaaS companies to create Wow Moments for their users. It’s connected to important SaaS metrics like activation , retention , and feature usage. It’s connected to important SaaS metrics like activation , retention , and feature usage. Segment users with a Welcome screen.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey. What is customer experience (CX) in SaaS? How to use CX automation and create better customer interactions in SaaS?

Feedback Software 91

Feedback Software Reporting Tools Customer Experience Data Visualization 91

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. What is the dark funnel in SaaS? Some of these data sources include: Industry blogs. SaaSholic Blog. SaaSholic Blog.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Here are some ways to collect data and track user onboarding metrics: Use welcome screens to collect user data right from the start and use the data to segment customers based on common characteristics.

Onboarding KPIs 84

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 84

Userpilot

JANUARY 11, 2022

So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it. Rather than trying to reinvent the wheel with your onboarding process, it’s always a good idea to take inspiration from how top SaaS companies are onboarding their users right now. Welcome screen.

Customer Experience 97

Customer Experience Data Visualization Product Research Messaging 97

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Avoid linear product tours.

Analytic Tools 111

Analytic Tools Feedback Software User Testing Data Visualization 111

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience User Testing 93

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 93

Feedback Software Research Software User Testing Customer Feedback 93

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. What are the benefits of an onboarding process in SaaS. Where does the onboarding process fit into other SaaS processes? 3 – Time to Value.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs User Testing 95

Userpilot

NOVEMBER 19, 2022

Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Combining segmentation and personalization is one of the most effective ways to drive engagement for your SaaS company: – Drive your conversion rate with a personalized marketing strategy. Kontentino's welcome microsurvey.

Feedback Software 97

Feedback Software User Testing Customer Experience Customer Feedback 97

Userpilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. These can be attained via welcome surveys. Creating AI microcopy.

Analytic Tools 100

Analytic Tools Data Visualization User Testing Reporting Tools 100

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. Without in-app experiences guiding the new users through your product such as tooltips , checklists , and welcome screens , it’s unlikely that your users would stay with your product long enough to activate. Stay tuned for the answers to these questions.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? In today’s article, we’ll be talking about the value gap in SaaS, how to identify it, and the tools and techniques you can use to close this gap. These include using welcome screens, interactive walkthroughs, in-app guidance, etc. Let’s dive deep.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Customer Feedback 97

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

JUNE 12, 2023

1 – Collect user goals through welcome surveys You can’t design an onboarding flow that helps users realize their goals if you don’t know what they’re trying to achieve in the first place. Welcome survey created in Userpilot. #2 Segment your users directly from a welcome survey. Driven actions.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs User Testing 84

Userpilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Welcome screens allow you to personalize the onboarding process by segmenting users based on their personas and use cases. What is product adoption in SaaS? Product adoption rate is one of the most crucial metrics for all SaaS companies.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. What is customer value in SaaS? Kontentino’s welcome screen.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

SEPTEMBER 21, 2021

If you’re not someone with a background in web development, figuring out the right modal UI design for your SaaS can be quite a headache. We will share modal design best practices with you, based on hundreds of discussions with other SaaS companies. In the SaaS world, they are most often used to create welcome screens.

Feedback Software 92

Feedback Software Customer Experience Customer Feedback User Testing 92

Userpilot

MARCH 26, 2020

If there’s one thing every SaaS company is worrying about now – it’s churn. To translate this metaphor into the churn situation in SaaS – if you tackle churn with discounts, you’re simply undermining the value of your product in the eye of the customer. What happens next? Why should you run product experiments?

Analytic Tools 111

Analytic Tools Research Software Customer Experience Onboarding KPIs 111

Userpilot

JULY 6, 2022

As retention is extremely important for any SaaS company, reducing customer and revenue churn is a top priority. In SaaS, revenue churn is the amount of lost revenue over a given period. To reduce revenue churn, you can use welcome screens to provide personalized onboarding flows and improve user onboarding. Keep reading!

Onboarding KPIs 96

Onboarding KPIs Customer Experience Customer Feedback Software Review 96

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? A successful SaaS product launch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage. How do you launch a SaaS product? There are three main phases that will ensure a solid SaaS product launch.

Research Software 96

Research Software Feedback Software Onboarding KPIs Product launches 96

Userpilot

FEBRUARY 18, 2021

Personalization in SaaS is such a minefield. But doing personalization in SaaS *right* is a rare skill that very few businesses seem to have mastered. No, personalization is not about throwing in the {{first name}} tag in the confirmation email and welcome screen. Why The *Right* Personalization Matters So Much in SaaS?

Analytic Tools 98

Analytic Tools Software Review Data Visualization Customer Experience 98

Userpilot

MARCH 9, 2022

. #1 – Postfity uses welcome screens to personalize the onboarding process. Welcome screens are an effective form of in-app messaging since they can personalize the user onboarding process. Postfity welcome screen. 2 – Kontentino sets the right expectations for users with welcome screens. . #2

Feedback Software 92

Feedback Software Messaging Customer Feedback Customer Experience 92

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? The problem is that every SaaS is unique, each with their own Aha! As a result each SaaS Onboarding flow has to be unique. SaaS Onboarding Experience Breakdown #1: Box.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. In this article, we’re going to look at the onboarding experience for 11 different SaaS companies and draw out valuable lessons you can apply to your own onboarding flows. The Userpilot ‘get started’ screen.

Data Visualization 103

Data Visualization Customer Experience User Testing Customer Feedback 103

Userpilot

NOVEMBER 30, 2022

You can craft welcome screens that capture key information and help you formulate an understanding of why users have signed up and what they’re trying to achieve (their ‘ jobs to be done ‘). Key benefits of delivering personalized customer experiences in SaaS. The SaaS world is no different.

Data Visualization 96

Data Visualization Customer Experience Feedback Software Analytic Tools 96

Userpilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. Then build a welcome screen that segments users by persona and deliver them a personalized walkthrough that leads to activation. Be SaaS-y, not bossy. Identify what it takes for a user to activate.

Onboarding KPIs 92

Onboarding KPIs Customer Experience User Testing Data Visualization 92

Userpilot

APRIL 30, 2022

Are you using in-app notifications for your SaaS product? Modals are great for welcoming new users, big feature releases, or announcements. On the other hand, push notifications do not require the app to be open – they are those messages you see on your lock screen or status bar. In-app notifications vs push notifications.

Feedback Software 97

Feedback Software Analytic Tools Software Review Customer Feedback 97

Userpilot

JANUARY 29, 2023

What is product experience in SaaS? Why is product experience important for SaaS companies? Poor SaaS product experience like this dissuades customers from the product, driving them to your customer support team or your competitors. Like most SaaS companies, Sked offers a temporary free trial for new users.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98