The Product Bistro
DECEMBER 13, 2019
But early in the tale, you see some of the challenges of product management – regardless of where and what technology you are in – festering. My personal experience is that once you get to the GM level, the intensity of politics, personal positioning, and competition among peers (friendly and less friendly) is kicked up to 11.
Product Talk
AUGUST 4, 2021
It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. When I set out to write my book, I was focused on a specific opportunity : “I’m not sure what discovery tactics to use when.” And thus, I announced that I was in fact writing a book. That was a mistake.
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Intercom, Inc.
JANUARY 12, 2021
From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business.
UX Planet
FEBRUARY 22, 2024
Photo by Maxim Ilyahov on Unsplash DESIGN How does technology make us lost in digital noise? Now, imagine this scenario: you settle down with a good book, ready to immerse yourself in its pages, but the constant notifications and digital distractions pull you away. I chose my career believing that technology would improve our lives.
Intercom, Inc.
APRIL 22, 2021
As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.
Intercom, Inc.
JULY 14, 2020
There are a lot of words that get thrown around with customer success: problems to be solved, implementation, product experts, expansion, strategic partners, technical advisors, proactive versus reactive. As an avid reader, I’m often asked by our Customer Success team to recommend books that I’ve found valuable. The Trusted Advisor.
Intercom, Inc.
MARCH 10, 2022
This is where having the right tech stack comes into play. Consumers can indulge in retail therapy while catching up on Netflix or even book their next holiday on their commute. However, with the right tech stack, your team can handle even complex payment problems with ease. The power of self-service. Pain points made powerful.
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