Branding Certifications Embedded Analytics 
Userpilot
AUGUST 22, 2024
According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What self-service resources can you offer?
Userpilot
MAY 20, 2024
Create comprehensive self-service resources to enable users to solve problems independently. Foster an online brand community to increase loyalty and create competitive advantages. Use predictive analytics to identify and proactively address potential churn risks. The solution? That’s not all.
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Userpilot
JULY 6, 2023
It lacks analytics features, customization options, and overall it might not be worth the price for some companies. These already point out some problems: Basic analytics, so it’s challenging to compare multiple survey results based on different variables. Design surveys to match your brand aesthetics. Survey analytics.
Userpilot
SEPTEMBER 2, 2022
Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. UserGuiding branding on the basic plan. User segmentation.
Userpilot
OCTOBER 15, 2022
Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Why is customer experience important in B2B?
Userpilot
NOVEMBER 20, 2022
Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Engaging customers in real time has many benefits, including competitive advantage, better marketing performance, improved brand loyalty, customer retention , and easier time closing sales. Offer self-service options.
Userpilot
OCTOBER 16, 2022
Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Create communities around your brand to connect directly with customers. Measure how your customers behave inside your app to improve the customer experience.
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