Sachin Rekhi

OCTOBER 29, 2018

Customer obsession. The first lens we always take is customer obsession. Being a customer obsessed product organization means that we are always inspired by the needs of our customers and constantly seeking to deliver value to them that exceeds their expectations. Let's look at each of these lenses in turn.

Roadmap 120

Roadmap Feedback Software Customer Experience User Testing 120

Product Innovation Educators

JUNE 3, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . 2) Remember that your colleagues are also your customers. (3) Product management vs brand management – the similarities and the differences. 5) A tight feedback loop.

Product Research 48

Product Research Customer Feedback Product Management Product Manager 48

ProductPlan

APRIL 9, 2020

This form of user research fills in the gaps that hard data can’t. It tells you about your customer’s opinions, what they’re thinking, and how they feel about your product. You need to know what feelings your product evokes in users as much as you need that full Google Analytics report. Qualitative Research Methods.

Product Research 103

Product Research User Testing Research Software Data Visualization 103

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Rhino then had to cater to that exact customer profile. And what they learned helped to clarify their brand story, messaging, and website.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Rhino then had to cater to that exact customer profile. And what they learned helped to clarify their brand story, messaging, and website.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Modus Create

MARCH 17, 2022

Agile means the same in leadership as it means in software development — leading teams in a way that empowers them to self-organize, drive continuous improvements, and become better at serving changing customer needs. . Failing fast might have become a startup cliché, but it has a lot to offer to agile leaders.

Leadership 98

Leadership Agile Reporting Tools Feedback Software 98

The Product Coalition

MAY 23, 2019

Gaining brand visibility has been the proverbial thorn-in-the-side of businesses for decades. Even if you work for a company that is a house-hold name , you probably have heard inner rumblings on how to implement more effective strategies to reach a wider market and attract new users. Sponsorships act in much the same way.

Software Review 60

Software Review Product Research Analytic Tools Feedback Loop 60

Mixpanel

JUNE 3, 2019

MAU, or Mobile Apps Unlocked, is a gathering of 2,500+ leaders from top mobile brands around the world that takes place every spring in Las Vegas. Gil Sadis, VP of Product at Lemonade, joined this year to share how his team used customer data to increase their users by 500% in just three years.

Data Visualization 40

Data Visualization Information Analytic Tools Feedback Software 40

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? That’s why we’ve put together this comprehensive guide which covers different types of tools for collecting user insights , examines the key functionalities of each, and shows the pricing, making it easier for you to make a decision.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

DISQO

MAY 6, 2020

The company’s service, support and sales models all needed to be reinvented to target this new customer. This startup within Farmers quickly started focusing on renters insurance as their first project and named the new business Toggle. Using Alpha’s rapid consumer feedback platform, they began conducting consumer insights tests.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

The company’s service, support and sales models all needed to be reinvented to target this new customer. This startup within Farmers quickly started focusing on renters insurance as their first project and named the new business Toggle. Using Alpha’s rapid consumer feedback platform, they began conducting consumer insights tests.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

OCTOBER 27, 2014

Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. How is it that these companies, producing little more than bits of code displayed on a screen, can seemingly control users’ minds?

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

DISQO

OCTOBER 27, 2014

Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. How is it that these companies, producing little more than bits of code displayed on a screen, can seemingly control users’ minds?

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

DISQO

MAY 22, 2019

The most innovative teams in the world use our rapid consumer feedback platform, so we have a front row seat to best-in-class processes and capabilities. Only begin experimenting after determining that success would be an exciting reality for your business and prospective customers. Run Rate by Working Backwards.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

DISQO

MAY 22, 2019

The most innovative teams in the world use our rapid consumer feedback platform, so we have a front row seat to best-in-class processes and capabilities. Only begin experimenting after determining that success would be an exciting reality for your business and prospective customers. Run Rate by Working Backwards.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

DISQO

OCTOBER 16, 2019

Unlike a digital product where new features can be rolled back in an instant upon negative user reactions, we can’t simply remodel an office if a new tenant isn’t happy. Alpha recently moved into a new office, and for six months before that, we toured other startup offices in New York for inspiration.

Product Research 40

Product Research Feedback Loop Feedback Software User Testing 40

DISQO

OCTOBER 16, 2019

Unlike a digital product where new features can be rolled back in an instant upon negative user reactions, we can’t simply remodel an office if a new tenant isn’t happy. Alpha recently moved into a new office, and for six months before that, we toured other startup offices in New York for inspiration.

Product Research 40

Product Research Feedback Loop Feedback Software User Testing 40

DISQO

MARCH 13, 2017

Whether your company’s innovations are 72 hours or 72 years old, relentless customer discovery remains a critical priority. While a new President promises big customer impact for some, gradual changes are harder to detect without a steady stream of customer discovery. What’s to discover once the new product is shipping?

Product Research 40

Product Research User Testing Testing Data Visualization 40

DISQO

MARCH 13, 2017

Whether your company’s innovations are 72 hours or 72 years old, relentless customer discovery remains a critical priority. While a new President promises big customer impact for some, gradual changes are harder to detect without a steady stream of customer discovery. What’s to discover once the new product is shipping?

Product Research 40

Product Research User Testing Testing Data Visualization 40

DISQO

FEBRUARY 27, 2015

When “The Lean Startup” author, Eric Ries, realized the value of validated learning, the easiest way for him to get in front of prospective customers was by building an initial version of his product, launching it, and evaluating the feedback. Limit brand exposure and legal risk. appeared first on Feedback Loop.

Customer Experience 40

Customer Experience Product Research User Testing Software Review 40

DISQO

FEBRUARY 27, 2015

When “The Lean Startup” author, Eric Ries, realized the value of validated learning, the easiest way for him to get in front of prospective customers was by building an initial version of his product, launching it, and evaluating the feedback. Limit brand exposure and legal risk. appeared first on Feedback Loop.

Customer Experience 40

Customer Experience Product Research User Testing Software Review 40

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

DISQO

OCTOBER 27, 2014

Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. How is it that these companies, producing little more than bits of code displayed on a screen, can seemingly control users’ minds?

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

Feedback Loop

JANUARY 9, 2023

Emmanuel Probst is the global lead for brand thought leadership, senior vice president of brand health tracking at Ipsos, and author of the new book "Assemblage".

Product Management 52

Product Management Product Manager Branding Leadership 52

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Contact with churned customers. Better data.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Roadmunk

NOVEMBER 23, 2017

Aman spoke to Nick , our own product manager at Roadmunk, about the guide (the process of making it, how it’s used, the feedback it received, and how other teams can benefit from the same exercise.). That’s getting one level deeper, about how do we actually get our products better, so we can serve our customers better.

Product Research 40

Product Research User Testing Product Management Product Manager 40

DISQO

SEPTEMBER 12, 2016

As organizations recognize the value of customer-centricity as a mindset and discipline, they’ve begun to invest in a dedicated product organization. They provided insight into best practices from sourcing candidates to interviewing. appeared first on Feedback Loop.

User Testing 40

User Testing Product Research Product Management Product Manager 40

DISQO

SEPTEMBER 12, 2016

As organizations recognize the value of customer-centricity as a mindset and discipline, they’ve begun to invest in a dedicated product organization. They provided insight into best practices from sourcing candidates to interviewing. appeared first on Feedback Loop.

User Testing 40

User Testing Product Research Product Management Product Manager 40

DISQO

JANUARY 8, 2018

One of the nation’s oldest and most cherished brands has a familiar story about reinventing itself for the digital world, but with a twist. In March 2015, Northwestern Mutual acquired LearnVest, a fast-growing New York-based startup with a personal finance tracking suite. Fortunately, the ideal partners were just a quick flight away.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

One of the nation’s oldest and most cherished brands has a familiar story about reinventing itself for the digital world, but with a twist. In March 2015, Northwestern Mutual acquired LearnVest, a fast-growing New York-based startup with a personal finance tracking suite. Fortunately, the ideal partners were just a quick flight away.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

Userpilot

MAY 10, 2022

Collecting and analyzing customers’ feedback is the best way to understand how they feel about your product offering and if their demand level is enough to sustain your business long-term. Launching a PMF survey in-app guarantees high response rates and accurate responses since you are approaching users in a more contextual way.

User Testing 98

User Testing Product Research Feedback Software Product Marketing 98