This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. This growth demonstrates that both users and product teams are realising value from embedded analytics. But what works?
Reveal Embedded Analytics We know how difficult it is to create dashboards, especially for web applications. However, running business operations or targeted campaigns without insights into their effectiveness is not an option. Thats what dashboards are for. It offers several options when it comes to dashboard libraries.
Userpilot’s in-depth survey customization and targeting make it ideal for product teams focused on improving specific user touchpoints and optimizing in-app feedback collection. Plus, the ability to create custom NPS dashboards allow you to analyze the results easily without writing a line of code.
In this article, we’ll show you how to use video content in your productmanagement strategy to help users learn at their own pace. In our experience, this approach helps ensure that users never lose context during onboarding and easily understand how to interact with your product. Embed a video in modals with Userpilot.
Productmanagers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best productmanagers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.
Moreover, by investing in Userpilots resource center, you not only reduce reliance on your support team but can also take full advantage of it through self-service and enhance the product experience. An in-app resource center is crucial to delivering a top-notch self-serve experience.
Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!
They had to click “Start a conversation” to find this link to self-service – it was almost contradictory. Instead of separating the Help Center, we wanted to fully embed the whole article search experience inside the Messenger. And the Product Hunt app helps your company get noticed by encouraging upvotes from your biggest fans.
As a fellow PMM who’s been there, I can tell you that traditional analytics tools just don’t cut it anymore. That’s where Userpilot’s mobile analytics come in. It’s built for product people who need clear insights without drowning in data. Why choose Userpilot for mobile analytics?
While the product adoption platform offers decent user onboarding and engagement features, it lacks advanced analytics capabilities and is quite expensive. Lack of productanalytics tools: Analytics capabilities are limited to tracking engagement with Chameleon-authored content. Comparing Userpilot vs Chameleon.
We share feedback with each other all the time, not just for bi-annual or annual reviews. Those retros happen weekly within the Product teams and Brand Design and Product Design also hold their own retros. Anyone who worked on the project should be in the room – designers, engineers, productmanagers.
If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for productmanagers, HR leaders, or even healthcare professionals. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. The product offers too little for its price.
For many productmanagers and their teams, technical debt can be a black hole. Throughout product development, it may feel like you take two steps forward and three steps back. Technical debt is a common problem among product teams with no clear-cut solution. How Embedded Analytics Can Help Pay Off Technical Debt.
An app referral program is essentially a tool that makes it easy for your existing customers to share your brand with friends directly from the app experience. Related: Apptentive’s 2021 Mobile Engagement Benchmark Report. Once you’ve nailed your ASO strategy, you’ll see the app downloads start to roll in. ?Related:
Looking for an effective selfservice support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your selfservice support needs. Let’s get started!
Looking for an effective selfservice support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your selfservice support needs. What does self-service support entail?
Pendo is the best product adoption software for mobile apps. ClickUp is the best project management tool. Trello is the best task management tool. Google Analytics is the best web analytics software. HubSpot is the best customer relationship management software. Semrush is the best tool for product-led SEO.
Looking for an effective selfservice support tool and wondering if Intercom is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your selfservice support needs. Let’s get started!
Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!
The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?
Marketing resource management covers everything, from project planning to budget tracking, scheduling, workflow management, collaboration, etc. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)? Marketing roadmap example.
Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views. UserGuiding: Best for startups that need no-code onboarding flows and basic analytics. No focuses on web only.
Wide variety of different survey formats, including NPS, CSAT and CES Feedback options include Five Stars, Thumbs-up and Emojis As well as email, you can send surveys by SMS or link Embed surveys onto your website, or create a native mobile survey on iOS. Delighted Dashboard. Feedier Dashboard. Promoter Dashboard.
We’re a small but growing team, and our start-up mentality gives us a great deal of freedom to experiment and develop our processes as the marketing function matures within the business. All productmanagers love a good test. Embed Yourself in the Team. Test Everything. This way we see continuous improvement.
Wondering which productanalytics metrics you should track and improve to increase your product growth ? You must select the right productanalytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is ProductAnalytics? But how to do it right?
If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Source: Smartling.
Embed a video message in your chatbot. If you know what step comes next in your sales process, tailor your message to match and embed an app to encourage immediate action. As you’re putting together your first few chatbots, keep these tips in mind to ensure an on-brand, positive experience. They can always message later.
Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help productmanagers better collect customer feedback and capture customer insights that drive results. Intercom welcome survey example.
As any savvy productmanager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another important aspect for productmanagers to consider is customer loyalty. Net Promoter Score (NPS) survey builder and analytics.
Customer analysis for understanding their preferences, goals, and expectations towards the product. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Personalized onboarding ensures each user learns how your SaaS product serves their unique, individual needs.
Provide self-service options to reduce pressure on your service reps and offer quicker customer support. Ineffective sales and marketing strategies : Without the right sales and marketing efforts , even the best products can go unnoticed. Keep in mind that your pricing strategy plays a role in how your brand is viewed.
Businesses are faced with the challenge of reaching their target audiences in a cost-efficient and impactful way. In this context, the role of productmanagers becomes increasingly crucial. By actively supporting marketing efforts, productmanagers can unlock new avenues for growth and bring innovative ideas to the table.
Measuring customer satisfaction after the onboarding process to gain valuable insights, remove any source of friction, and improve product adoption in the process. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Adding a bug report widget with Userpilot.
Productmanagers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. You’ll be able to understand how chatGPT can be a great tool for productmanagement.
Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features. Self-help resource center : An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience.
With CLM, you gain customer insights into customer behavior, needs, and preferences to create better customer experiences , remove product friction to manage customer churn, and maximize customer lifetime value (CLV) by retaining customers and turning them into brand advocates. Here’s how. Create loyalty programs.
AI predictive analytics can help teams identify churn signals and engage users proactively to prevent it. Mixpanel’s Spark AI allows users to access data analytics insights by asking questions, which facilitates data democratization across organizations. That’s your chance to gain a competitive edge and drive business success.
TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, selfservice support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.
Tracking feature requests from customers is a blessing, and also a nightmare for ProductManagers. We at Usersnap believe the voice of customers should be the driver of product development. But how to do that so that it’s frictionless for the users and manageable for you? Step 2: Embed it to your product.
When done right, they don’t just boost company revenue , but also help customers unlock more value and grow with your product. One smart way to learn is by analyzing upsell email examples from successful brands. Social proof: The “Trusted by” section with recognizable brand logos (Microsoft, Ubisoft, Cisco, etc.)
For productmanagers and developers, the goal isn’t just to share changes—it’s to connect with users, encourage feature adoption, and streamline communication. In-App Widget & Standalone Page: Provide a central place for updates, seamlessly integrated into your product. Custom branding and domain options.
It also outlines a 9-step guide on how to conduct UX research for productmanagers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This includes data from your analytics tools (e.g.
TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, selfservice support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.
TL;DR Intercom is a good choice for customer experience and it comes with features such as user segmentation, interactive user guides, in-app support, and selfservice support. Microsurveys for collecting customer experience feedback or building user persona for product personalization. Let’s get started!
We organize all of the trending information in your field so you don't have to. Join 96,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content